Seasonal Guide / Information Officer

(A) ABOUT THE POSITION Visitor Services of the Office of Public Works currently seek enthusiastic people to join their dedicated Guide Teams at National Monument/National Historic Property Sites under their remit. This competition will be used to fill a range of temporary/seasonal posts over the next year. The duration of seasonal employment may vary, depending on the local operational requirements. The hours, commencement dates and completion dates of the season may also vary for the same reasons.

The role of the Seasonal Guide / Information Officer will include:

• Protection of the Site
• Supervising and controlling visitors so as to maintain order and prevent interference with the site
• Ensuring that any rules for visitors are observed
• Being responsible for security and safety at the site
• Visitor Reception & related duties
• Welcoming visitors to the site
• Introducing visitors to the site and its facilities
• Administering admission tickets and receipts
• Selling literature, postcards and posters
• Counting money and reconciling receipts
• Counting stock
• Keeping reception area and other site facilities clean and tidy
• Operating audio visual or other appropriate equipment
• Dealing with enquiries about the area and its visitor facilities
• Dealing with phone enquiries
• Handling bookings for the site
• Promotion and interpretation of the Site
• Familiarisation with all aspects of the importance and story of the site
• Developing own tour commentary in conjunction with supervisor and other guides
• Giving guided tours
• Adapting a guided tour to suit a particular group
• Conducting guided tours through Irish or other languages, where applicable
• Event Management
• Dealing with detailed enquiries about particular features of the site
• Outdoor duties to include but not limited to Park Stewarding
• Invigilating duties.

In addition, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office. Aspects of this role may be physically demanding, therefore a reasonable level of general fitness is required. (B) ESSENTIAL REQUIREMENTS Candidates must have:

• Heritage awareness and an appreciation and interest in history
• An understanding of historical reasoning and research methodology
• Ability to engage with a programme for diverse audiences, individuals and communities, on-site and online.
• Candidates must be at least 18 years of age on 1st January 2024. Retirement is compulsory on reaching 70 years of age.Candidates will be required to provide an original birth certificate or Passport for age verification purposes as part of the pre employment process. No appointment to the position will be made to those candidates who do not meet the age criteria

Relevant work experience

• The ability to work as part of a team and interact with colleagues, managers and the public in a tactful, courtesous and professional manner. The ability to contribute to and maintain a good team spirit
• The willingness to take direction
• Excellent interpersonal and communication skills including confidence and an ability to address groups
• Sound judgement and decision making ability, especially in emergency situations
• Concern for clarity and work quality
• Experience of working with ICT systems and procedures
• Thorough awareness of health and safety procedures. Work must be performed in an efficient and safe manner, in accordance with the directions of the supervisor / manager, with regard to self, colleagues and the public through understanding, observance and application of Health and Safety requirements
• Awareness of the need to protect the site
• Commitment to Quality Customer

Service (C) CONDITIONS OF SERVICE General Information for Employment as a Seasonal Guide / Information Officer 1. Rate of Pay Candidates should note that entry will be at the minimum point of the Guide scale and will not be subject to negotiation. The rate of remuneration may be adjusted from time to time in line with Government policy (€14.25 - €22.60 per hour) 2. Working Week Full time seasonal guides, unless otherwise indicated, are required to work on a roster (five days over seven days per week including weekends and public holidays). Flexibility in attendance is required, including evening attendance as and when required 3. Sunday Pay Time + Time for hours actually worked. 4. Annual Leave Entitlement Seasonal Guide / Information Officer will have their annual leave allowance determined by a pro-rata amount of the 25- day maximum which is the full year allowance. Because of the seasonal nature of the position, certain restrictions may apply to when Guides take leave during their seasonal employment. Where applicable, pay in lieu of leave is paid at the end of the working period. 5. Sick Pay Sick leave will be paid in accordance with the Public Service Sick Leave Scheme. The regulations are contained in Statutory Instrument (S.I.) No 124 of 2014 and Amended Regulations 2015 SI 384 of 2015, a copy of which is available at 6. Hours of Attendance Hours are not fixed and can vary from site to site. The actual hours of attendance will be arranged according to local management requirements during the period of your employment. 7. Physical Work Environment and Candidate Capabilities Undertaking tours and dealing with visitor groups requires extensive vocal work. Outdoor work in inclement weather, work in confined spaces, at heights and on uneven ground are factors at certain sites. Please note that some sites have terrain that is challenging. By applying for the position, the applicant is confirming that there is nothing on the grounds of health which would preclude the applicant from meeting the requirements of the position in a consistent and satisfactory manner and the applicant is fully competent, fully capable and available to undertake the duties of the post. Appointees will be required to complete an online health questionnaire and will also be required to declare, before appointment, that they are fully capable of undertaking the duties and responsibilities attached to the position. Employment in the position will be subject to the appointee remaining fully capable of meeting the requirements of the position. If a candidate wishes to request any workplace accommodation, adaptation or facilitation, upon receiving an offer of appointment, the candidate can identify any accommodations on the obligatory ‘Staff Census Form’ to be returned to the OPW Disibility Liason Officer (DLO) as part of their pre-employment undertakings. 8. Dress Code You are required to observe a neat code of dress during working hours. A guide uniform is provided at certain sites. Otherwise, a guide uniform allowance may be payable where it is a management requirement that guides adapt a colour coded clothing regime. 9. Superannuation For a Seasonal Guide / Information Officer recruited before 1 January 2013 superannuation benefits are provided in accordance with the terms of the NonContributory Superannuation Scheme for Non-Established Civil Servants. Membership of the scheme is compulsory. The minimum retirement age at which pension is payable for members of this Scheme is 65 and compulsory retirement age is 70. This pension is integrated with the Dept. of Social Protection, State Pension (Contributory) which is currently payable with effect from Age 66. The public service pension paid under this Scheme is based on the assumption that the individual will also receive the State Pension (Contributory), at the maximum personal rate on retirement. Where this does not happen, a Supplementary Pension may be payable, on application by the retired member (there is no automatic entitlement and the onus is on the individual to apply). Staff appointed between 1 April, 2004 and 31 December, 2012, do not have a maximum retirement age. Staff appointed after 1 January, 2013, unless they have previously been members of a Public Service Pension Scheme and have not had a break in service of greater than 26 weeks, will be automatically enrolled in the Single Public Service Pension Scheme.

The minimum retirement age for Scheme members is in line with the age of eligibility for the Contributory Old Age State Pension, currently Age 66. Membership of the scheme is compulsory. Retirement is compulsory on reaching 70 years of age. Spouses’ and dependant children’s pensions are granted under the terms of the Contributory Scheme for the Spouses and Children of non-established Civil Servants. Membership of the scheme is compulsory. At the time of being offered an appointment, the employing Department/Office will, in the light of the appointee’s employment history, determine whether he or she is a ‘new entrant’ or not. Candidates are advised to consult Section 2 of the Public Service Superannuation (Miscellaneous Provisions) Act 2004 in relation to the definition of “new entrant”. The text of Section 2 and of the Act is available on the website Appointees will be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment. 10. Other Employment Appointees cannot be employed by another public service body during the period of appointment with the OPW. Candidates who are on approved absences from other employment must ensure they are not impinging on their terms of absence by taking up a position with the OPW; proof of these terms must be supplied to OPW. Candidates engaged on community employment schemes must determine, and supply proof, of their eligibility for the position, by their provider. 11. Eligibility and Employment

Conditions

The candidate is responsible for ensuring that she/he meets the eligibility requirements and is capable of taking up and meeting the requirements of this position. Failure to meet any of the eligibility requirements and conditions attached to the position will result in the candidate having their Contract of Employment terminated should one have been issued.

(D) LIST OF SITES WITH FILLABLE

POSITIONS

(By County in alphabetical order)

• Cork – Garinish Island – Ilnacullin
• Cork – North Cork Cluster - Doneraile Estate & Annes Grove Gardens
• Donegal – Newmills Corn & Flax Mill
• Dublin – Kilmainham Gaol and Courthouse
• Kilkenny – Dunmore Cave
• Kilkenny – Kilkenny Cluster – Jerpoint Abbey & St Marys Church Gowran
• Mayo - Céide Fields - Part Time
• Tipperary – Cahir Castle
• Tipperary – Rock of Cashel
• Wexford - Wexford Cluster - Ballyhack Castle & Ferns Castle
• Wicklow – Glendalough Visitor Centre