Administrator

Benefits:

• Hybrid working opportunities
• Health Insurance
• Company pension
• And many more

Role Purpose

• Provide an excellent level of customer service to patients attending the Clinic.
• Manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc.
• Enter accurate information and maintain computerised patient files.
• Organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies.
• Direct patients to attending doctor or nurse.
• Collect payment and issue receipts for payments received. Avoid bad debts where at all possible.
• Issue invoices for services delivered.
• Perform daily cash reconciliation.
• Deal with all patient queries and/or distribute to other team members where appropriate.
• Internal management of patient results to ensure correct recording, sign-off by doctors and filing.
• Issue necessary correspondence to third party providers, GP’s etc.
• Manage complaints received at reception in line with Complaints Procedure.
• Responsible for the smooth running of the Reception area.
• Provide support for medical staff as required.
• Contribute to maintaining a clean & professional reception area and administration office.
• Adhere to patient confidentially at all times in line with our Patient confidentiality policy.
• Play a role in maintaining Accreditation standards.
• Adhere and contribute to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.
• Be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic.
• Other related duties as outlined by the Clinic Manager.

Education & Experience

• Minimum 1 year experience in an administrative role.
• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
• Previous experience in a healthcare setting would be advantageous but not essential.

Skills and Abilities

• Demonstrated alignment to Vhi values
• Patient/customer focused and demonstrating the related skills
• Excellent communication skills in person, on the phone or in writing
• Excellent interpersonal skills