Customer Service Support Staff - CorkAirport

Job Summary

We are delighted to offer opportunities at Cork Airport as part of our Operations, Security Screening, Retail and Car Parks/Trolleys Panels, working in customer facing roles. The roles will be strictly shift based. The roles will be multitask e.g. trayloading in Security, assisting with Trolley collection in car parks, stock replenishment in retail, together with queue management and customer information in various areas. Short relevant training will be provided for suitable candidates. Ability and willingness to work shifts commencing from 0400 on a rolling 7 day week basis a pre requisite for successful candidates.

Job Objectives

Key Responsibilities: • Load trays and active queue management in Security screening • Assist passengers with the screening process by providing information on regulatory requirements • Provide a proactive response to address any queuing or congestion issues • Monitor and ensure the safe and efficient flow of passengers through Cork Airport • Trolley retrieval and relocation • Work on Retail shop floor if and when required • Assist retail team with Merchandising • Provide customers with airport information as required including flights, check in, and car parking facilities • Other duties as required

Skills Required

Flexible, agile and hard working attitude and track record is key for a demanding and busy shift environment which operates around the clock on a 7 day week basis • Possesses and demonstrate a genuine desire to provide excellent customer service • Demonstrate ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business • Customer Service experience is desirable but not essential • Good Communication and Interpersonal Skills are required • Successful Garda Vetting is a requirement for these positions

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