Branch Administrator

The responsibilities & skill set required for the role of branch operations officer are listed below:

Summary of Role & Responsibilities

• Provide an excellent level of customer service, representing the Sherry Fitz Way in all dealings.
• Support the branch manager on operational activities to ensure the branch runs smoothly and efficiently on a daily basis.
• Responsible for dealing with all incoming phone, email, mySherryFitz queries relating to the branch such as arranging viewing appointments, market appraisals, viewing times etc
• Ensure timely responses and that all details are recorded accurately on the relevant Agency Cloud file.
• Ensure messages and tasks field on Agency Cloud is monitored and tasks are actioned
• Ensure all appointments are confirmed on Agency Cloud.
• Prepare Terms of Engagement and ensure all compliance documentation is on file in advance of property being made available.
• Prepare MA kits & ensure there is adequate supply of kits, keyrings, listing cover sheets etc and order stock as required.
• Boards – Oversee all board orders, ensuring that everything on the overview report is included and email to the board man.
• Prepare content within given deadlines for all in house publications as required.
• Order photos & download to the relevant Agency Cloud property file.
• Prepare and order in house brochures using brochure creation platform.
• Prepare & book newspaper adverts through Agency Cloud & send to Marketing Department.
• Publish weekly On View times through web portals.
• Update all window displays & ensure display screens in branch are kept updated.
• Ensure all charges relating to a property have been correctly inputted on Agency Cloud i.e. photographer, advertising, brochure, boards etc.
• Request invoices, balancing/transfer accounts & deposit refunds.
• Review Debtors overspend report from accounts on a monthly basis & provide feedback.
• Review Invoices that have been issued by accounts & liaise with Negotiator for approval.
• Liaise with the Accounts Department to ensure the correct allocation of pre-paid advertising on property files and ensure all buyer deposits are accurately processed.
• Process credit card payments through Sage Pay.
• Process cheques, save to Agency Cloud & send to Accounts Department.
• Monitor and manage petty cash & submit receipts to Accounts on a Monthly basis.
• Support the branch in preparation for Saturday viewings
• Distribute weekend viewings numbers to designate regions on a weekly basis.
• Adhere to Company Policies & Procedures

Requirements:

• Minimum 2-3 years previous administration experience.
• Proficient knowledge of MS Office, in particular Word and Excel.
• Excellent telephone, customer service and communication skills.
• Excellent interpersonal skills, good ability to multitask and meet deadlines.
• Highly motivated with an ability to take ownership and with strong attention to detail