Clerical Officer

Childrens Health IrelandDublin€36,470 - €56,018 per yearFull-time
  • Specific Terms & Conditions of Post
  • 35-hour standard working week
  • 28 days Annual Leave
  • Remuneration is in accordance with the salary scale approved by the Department of Health:
  • Current salary scale effective from 1 June 2026
  • Grade Code: 0558
  • Starting salary: €36,470 (Point 1)
  • Rising annually by increments to €56,018 LSIS
  • Principal Duties and Responsibilities
  • Professional Duties and Responsibilities
  • The post holder will be expected to live CHI values and be child-centred, compassionate, and progressive, and will act with respect, excellence, and integrity.
  • Ensure all charts and reports are available for clinics and maintain records in a timely, accurate, and comprehensive manner.
  • Provide competent contingency support in the event of ICT systems failure.
  • Participate in training as required (systems training and professional development) and make recommendations as required to line management.
  • Ensure that good morale always exists.
  • Ensure that all patients, visitors, and hospital staff are treated with respect and courtesy.
  • Maintain patient confidentiality on all aspects of health records.
  • Carry out all other duties appropriate to the post as may be assigned from time to time by the Deputy Directorate Operations Manager in conjunction with the Operations Manager.
  • Demonstrate willingness to participate in projects and associated change management where required.
  • Demonstrate willingness to participate and act as a champion in projects where required.
  • The above is not intended to be a comprehensive list of all duties involved and, consequently, the post holder may be required to perform other duties appropriate to the post as assigned from time to time and contribute to the development of the post while in office.
  • Eligibility Criteria, Qualifications and Experience
  • Essential Criteria
  • Leaving Certificate or equivalent.
  • At least two years’ secretarial/administrative experience, preferably in a healthcare environment.
  • Dictaphone experience.
  • Typing test may be required for some roles.
  • Experience using Microsoft Office, including Word, Excel, and Outlook.
  • Desirable Criteria
  • Excellent interpersonal skills and the ability to communicate successfully and sensitively with patients, multidisciplinary staff, and outside agencies.
  • A clear understanding of adherence to patient and staff confidentiality.
  • Excellent organisational and administrative skills.
  • Demonstrated high level of flexibility and ability to work on own initiative.
  • Previous hospital experience.
  • Experience using clinical systems within a hospital setting.
  • Shift work experience.
  • Experience working with electronic healthcare records.
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