Client Receptionist

Role Description

SMBC is seeking a Client Receptionist who has a strong passion for providing high-end quality customer service to our customers located in EMEA and is interested in building a career at a fast growing and reputable Bank. The Client Receptionist will be responsible for answering a large volume of external incoming calls. The successful candidate will manage each request in an appropriate manner while communicating with the customer to ensure complete satisfaction. This role will report to the Client Reception Lead.

Role Objectives: Delivery

As the first point of contact for the public, we play a vital role in representing the bank and safeguarding its employees. Our responsibilities include:

• Serve as the initial point of contact for all incoming calls, acting as a gatekeeper for the organization.
• Screening unsolicited calls, building and facilities queries.
• Efficiently screen and direct calls to the appropriate departments, ensuring minimal disruption to staff.
• Oversee all taxi bookings for employees based in London.
• Arrange car services as required, ensuring timely and reliable transportation for staff.
• Manage all aspects of physical access for the Tralee site, including:

Qualifications and Skills

• Proven experience in call centre and reception roles, demonstrating strong customer service and multitasking abilities in fast-paced environments.
• Proficient in using Windows 10, with a strong understanding of system navigation.
• Familiar with Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams.
• Basic understanding of Active Directory highly desirable.
• Excellent verbal and written communication skills.
• Ability to work in a team environment and demonstrate leadership skills when needed.
• Possess a highly developed sense of personal accountability and follow-through with an ability to effectively prioritize multiple personal tasks, projects, and goals.
• 2-3 years of experience highly desired