Commercial Customer Service Agent

Role Summary:

Joining a team of 4 Customer Service Representatives. The customer service agent is a ‘people person’ and provides a professional and customer-focused skill set. The customer service agent helps our customers by providing information on our products and service, answer questions, and managing concerns.

Customer Service Representative Responsibilities:

· Maintaining a positive, empathetic, and professional attitude toward customers.

· Responding promptly to customer inquiries, invoicing via phone and email

· Maintaining a portfolio of Commercial customers

· Working with our Sales Reps dealing with queries, pricing, and acquiring new business

· Managing credit control.

· General admin duties

Skills and Experience required:

· At least one years’ relevant experience preferably in a customer service or credit control environment.

· Have good communication skills with an excellent telephone manner.

· Have demonstrated a good working knowledge of Excel and Word.

· Organised, diplomatic and a good team player.

· A proven ability to work to targets and timelines.

Terms:

· Salary: €29,000

· Hours: 37 hours per week – 9:00am to 5:30 p.m. Mon-Thurs; 9:00 a.m. to 5.00 p.m. Fri