Credit Administrator

Job Purpose Summary

The aims of the Credit Management Services department are:

The provision of professional Risk Management to maximise sales whilst protecting the business from unnecessary commercial risks

The timely collection of balances owing to the company to maximise profits and fund future sales

Role Responsibilities

Monitor and work unassigned emails received via Teamwork Desk from internal and external customers across B2B and B2C customer base in accordance with agreed guidelines and SLA’s

Drive query resolution through close liaison with all other internal departments

Review of/upload/download of information/files from customer/bank portals and entering or saving of information on to agreed systems or folders as per guidelines and SLA’s

Entering and saving specified text to CMS systems and files as per agreed guidelines and SLA’s

Build excellent relationships with customers and account managers

Facilitating credit card payments from customer with no agreed credit limits

Ad hoc duties or tasks as required

Additional Responsibilities

Intermediate Excel skills & good working knowledge of Outlook

Accuracy and attention to detail are essential

SAP competency

Excellent organisational skills

Ability to multi-task and manage time effectively

Excellent verbal and written skills

Ability to work as part of a hard working team to meet deadlines and targets

Passion and drive to exceed expectations on a daily basis

Personal Growth Mindset

Ability to influence and negotiate

Confidence and persistence

Skills & Personal Attributes

Ability to Multi-Task and Prioritise Workload

Experience in Microsoft Package

SAP Experience

Strong Attention to Detail

Strong Organisational Skills

Strong Time Management Skills