Customer Service Administrator

At Enva we are committed to Recycling and Resource Recovery; it forms the basis of our business strategy and our values. We recover waste products to provide either a second life, such as the production of energy or, in many cases, full closed-loop recycling solutions. We also provide a complete portfolio of water and wastewater services. Our dedication to developing new and innovative products and solutions and extending the lifecycle of the world's resources is driving our business forward, saving energy and saving resources.

We are looking for a Summer Student with availability to start immediately. The Successful candidate will play a key role in ensuring we deal with all our customers in a professional, polite and timely manner via inbound phone calls and emails. The successful candidate will have excellent communication skills and be a team player.

Reporting to the Customer Service Supervisor, responsibilities in this varied role will include the following:

Key Responsibilities

Customer Service duties i.e. taking customer calls and answering emails.

Entering and updating the requested calls accurately on the system for dispatch

Accounts Administration assistance

Filing and Organisation of incoming daily dockets

Docket confirmation.

Posting / Emailing out invoices with corresponding back up dockets i.e. collection dockets; certs etc

Customer reporting needs and dealing with any queries

General office duties

Understanding customer needs, queries and requirements and acting on them

Providing excellent customer service to all our customers

These duties are not limited to the above and can be amended to suit the changing needs of our Customer Service Team and our business.

Skills, Knowledge and Expertise

Computer literate with working knowledge of MS Word, Excel and Outlook

Excellent telephone manner, communication and interpersonal skills

Ability to work on own initiative and as part of a wider team.

This job description is not exhaustive and may be modified as appropriate to ensure the efficient and effective operation of the business.

Why Work for Enva?

Enva is committed to providing more than just jobs, we want to grow our business by offering career paths that match the aspirations of the talent that is increasingly aware of the need to protect the planet we all share. For the right candidates, the possibilities are truly endless and we will offer all the support, training and benefits you need to help you realise your true potential.

Examples of Company Benefits:

A competitive salary in a growing company committed to our people.

A competitive holiday allowance.

Company pension scheme. (if applicable)

Enhanced family friendly policies.

Employee Assistance Program

Employee Life Insurance.

Bike2Work scheme.

Free on-site parking.

The successful candidate will be required to complete a pre employment medical assessment, including drug and alcohol testing as part of the recruitment process.