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Customer Service Representatives

Panda GreenstarNorth City, Dublin€11 per hourFull-time

Job Purpose: To undertake the Customer Service process within The Panda Group ensuring that we exceed the customer expectations. Providing the next level of customer service. 

Location: Millennium Business Park, Ballycoolin, Dublin 11.

Reporting to: Customer Service Manager

Hours of Work:

  • 7am – 7pm Monday to Friday (four different shifts in rotation)
  • 7am – 7pm Saturday (Rostered approx. 1 per month)

Role Context: The Customer Service Representative will work as a vital part of the Customer Service team to act as a support to the customer as they transact their business with The Panda Group. 

Principal accountabilities include:

  • Answering incoming calls and directing calls to appropriate personnel
  • Dealing with customer service calls from commercial customers.
  • Answering questions about our organisation and providing customers with other information as required.
  • Dealing with customer service queries/complaints and liaising with other departments to resolve issues.
  • Process all customer related queries and requests in a timely and consistent manner
  • To be prepared to work in a flexible multi skilled environment
  • Work as part of a team with a positive attitude

Skills Required:

  • Professional & Friendly telephone manner
  • Ideally 2+ years administration experience in a busy environment
  • Knowledge retention
  • Attention to detail
  • Customer focused
  • Good computer skills
  • Good communication and organisational skills
  • Call centre experience (desirable)
  • Have the ability to work as part of a team and on their own initiative
  • Proven ability to perform and remain calm under pressure
  • Flexibility – the ability to respond to different tasks in other areas of the working environment

Note: You must be 18 years or over

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