Customer Support Administrator

Position: Customer Support/Service Agent

Reporting To: Customer Service Manager

Job description:

The Company

Independent Express Cargo (IEC), is a Dublin-based provider of freight, transport and logistics services and has been an established player in the industry since 1984. IEC operates from a 200,000 square foot, state of the art freight handling facility in Northwest Business Park, Ballycoolin Dublin 15. Independent Express Cargo established and operates Irelands largest pallet network TPN with 3000 pallets of freight handled each night. IEC also has a storage pick and pack division with 10,000 pallets in storage for more than 30 customers and operates a B2B service and B2C for a number of clients.

Duties and responsibilities

Monitor locations of the freight

Duties involving the controlling & planning of deliveries/collections

Liaise with the relevant parties if problems arise

Act as the first contact for customers

Ensure the response to any queries is prompt

Minimise time loss

General administrative tasks

Other duties as advised

Requirements

· Accuracy and attention to detail essential

· Ability to work on own initiative

This list has been supplied to give the candidate an overview of the responsibilities that will be included in this role - this is not exhaustive and is subject to amendment as required.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Benefits:

• Bike to work scheme
• On-site parking

Ability to commute/relocate:

• Blanchardstown, Blanchardstown, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Click the APPLY NOW button to upload your CV. Don't have a current CV? Click HERE to view the JobAlert.ie CV templates.