Customer Support Advisor

Benefits:

• Company contributed pension 
• Private Health Insurance 
• Educational assistance programme 
• Development & progression opportunities 
• Full Training will be provided 

 Vitalograph is a leading manufacturer of medical respiratory diagnostic devices and software, used in the diagnosis of respiratory disorders, and advanced high-reliability equipment and software systems used in respiratory end-point clinical drug trials. We have designed, developed and manufactured respiratory diagnostic devices, software, and consumables for healthcare professionals, for 60 years. Headquartered in the UK, Vitalograph has operations in Ireland, Germany, and the USA. Due to expansion and growth within the MedTech industry, now is an exciting time to join a dynamic company with stability & longevity in the market! Are you a tech-savvy problem solver with a passion for ensuring excellent customer service? We are seeking a ‘

Customer Support Advisor

’ to join our team and provide essential support to our global customers. You’ll play a crucial role in resolving issues.

Responsibilities as a Customer Support Advisor:

• Provide site support in a timely fashion in relation to the use of Vitalograph devices and systems. 
• Take ownership of investigation and resolution of issues/queries that may arise. 
• Log & update queries/issues on internal ticketing service. 
• Collaborate with other departments to provide solutions when required. 
• Update logs & trackers based on routine activity. 
• Assist with external user access for systems and services. 
• Set up of devices for clinical trials. 
• Analysis of data from company medical devices. 

Requirements as a Customer Support Advisor:

• Effective written and verbal communication skills. 
• Good IT skills – including use of MS Office or equivalent (excel/word/outlook). 
• Competent person, capable of working under their own initiative with minimal supervision and a good team player. 
• Attention to detail with capability for high levels of focus and concentration for long periods. 
• Customer Service experience via email and phone. 
• Previous experience in a remote technical support role would be advantageous.