E-learning Co-ordinator

The Council may retain a list of successful reserve candidates arising from this recruitment for any vacancies which may arise which are the same grade and similar duties. Such a reserve list will be compiled and held for a period of 12 months from the date of interview.

All employees are expected to model the Customer Care behaviours of “Serve Passionately, Engage Positively and Deliver Consistently.”

JOB PURPOSE:

To design, coordinate, manage and upload course information and content on the E-learning platform. The post holder will be responsible for working with internal subject experts and Learning and Development colleagues, developing and adapting consistent, interactive learning packages and reporting systems.

MAIN DUTIES AND RESPONSIBILITIES:

Author, develop and upload eLearning modules that include presentations, videos, training manuals, workbooks and other visual aids and interactive tools to facilitate accessible and interesting learning material.

In conjunction with learning and development colleagues and internal subject matter experts, develop new and adapt any existing eLearning resources for online access by staff to meet Council’s development needs and embed eLearning as an available development activity.

Work with Learning and Development and OD colleagues to prioritise e-Learning programmes and develop and refine the content to reflect any legislative or other changes needed to ensure continuous improvement and to address any learning needs identified through a learning needs analysis process.

To be responsible for keeping up to date with current and proposed eLearning material created and making recommendations for its use across Council.

Research and evaluate any new e-learning resources and materials, advising on their suitability for the organisation’s needs.

Support the administration and development of the e-learning platform.

Update the HR Information System with details of completed employee e-learning activities and advise line managers and staff of any non-completion of mandatory modules.

Collate and analyse data for statistical reporting of eLearning activity.

Maintain regular contact with other local organisations using the same e-learning platform to share information and develop learning.

Develop clear and accurate instructions, guidance and support materials to enable employees to use the e-Learning platform successfully.

Develop ideas to ensure participation in e-learning courses remains high.

Liaise with the Council’s IT and Communications staff to ensure effective communication of e-learning activities and updates to staff at all levels through the use of communication tools and platforms.

Support general L&D activity as and when required.

Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post.

Qualifications and Training

• 5 GCSEs (Grades A–C) or equivalent/comparable including English Language and Mathematics.

Experience

One year’s experience to include each of the following:

• Working within a busy training or learning and development environment;

• Supporting the design of interactive training content;

• Experience of using Information Systems;

• Proficient in the use of Microsoft Office Packages.

Key skills, knowledge and attributes

• Effective verbal and written communication skills;

• Excellent organisational and planning skills;

• Excellent IT skills;

• Excellent team working skills;

• Up-to-date knowledge of Learning and Development/e-learning best practice;

• Ability to work effectively with staff at all levels of the organisation;

• Ability to deal with difficult and sensitive situations in a diplomatic and professional manner.

Driving

Access to a form of transport in order to meet the requirements of the post.

Working Arrangements / Flexibility

37 hours per week, Monday–Friday, 9.00 am – 5.00 pm. A flexible working hours scheme is in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post.