eHealth Digital General Manager

Remuneration

The salary scale for the post is 01/08/2025:

€85,747 €87,912 €91,342 €94,798 €98,226 €101,663 €106,660

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Location of Post HSE Dublin & South East

Carlow/Kilkenny, South Tipperary, Waterford, Wexford, Wicklow East and South Dublin

FSS Bhaile Átha Cliath agus an Oirdheiscirt

Cheatharlach, Chill Chainnigh Thiobraid Árann Theas, Phort Láirge, Loch Garman

The successful candidate will be based on one of the main sites in the Dublin & South East Regional sites.

There is currently one specified purpose (24 months), whole time post available.

These include:

• Dublin (Corporate Office)

• Wicklow

• Wexford

• Waterford

• Kilkenny

• Tipperary

A panel may be created for eHealth Digital General (Grade GM) HSE Dublin & South East from which permanent and specified purpose vacancies of full or part time duration may be filled.

Principal Duties and Responsibilities

The EHealth Digital GM will work to ensure effective implementation of digital health programmes and encompasses both managerial and administrative responsibilities which include the following:

• Core Duties

• Engage with multidisciplinary teams and external stakeholders, collaborating in the areas of clinical ICT planning, design, implementation, and adoption

• Provide strategic input and leadership for information technology and information systems across the region to meet the current and future clinical integrated care needs

• Champion and participate in the development of a clinical ICT / telehealth adoption strategy promoting standardisation

• Develop clinical and operational systems strategies in collaboration with senior clinical and medical informatics and operational leaders

• Take lead on deploying into the Region one or more nationally driven programmes from Digital for Care.

• Develop solution proposals that maximise the use of existing products and technologies to deliver the required outcomes.

• Maintain knowledge of existing solutions in use across the health system. Stay updated on relevant technology and clinical developments that enable new ways to meet patient and clinician needs.

Strategic Implementation and Adoption

• Work within the overall regional strategic digital health objectives, plan, deliver and monitor the strategy. Evaluate, interpret and support the local implementations.

• Review, analyse and identify key requirements and needs of clinical and operational services in relation to digital health implementations.

• Work with clinical, operational and IT leaders in evaluating the effectiveness of technologies and workflows that impact all users.

• Manage multiple concurrent and consecutive application activities from beginning to end

• Integrate workforce planning methodologies with ICT

• Support the ICT training team to identify and respond to learning, development and training needs for staff to successfully delivery the digital health vision.

Project Management

• Adopt and utilise standard HSE project management methodology

• Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders.

• Have budgetary responsibility for the function. Evaluating value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and comply, with contractual terms and conditions across all workstreams.

• Fulfil the role of Business Lead for assigned projects

• Act as the key business contact for all project activities, as required, ensuring effective communication across all levels of the organisation

• Apply project management expertise and discipline to the delivery of eHealth solutions and change including: scope control, benefits management, status reporting, managing dependencies, risks, issues and escalations as appropriate.

• Lead in preparing and seeking endorsement of key project documents, ensuring all deliverables are clearly communicated, aligned with strategic objectives, and agreed upon by stakeholders

• Report on progress against project milestones including providing business updates to the Project Steering Group, Regional Digital Oversight group (RDOG) and other relevant oversight bodies

• Communicate project benefits in a meaningful way for patients, clinicians and executives.

• Establish and maintain collaborative working with a range of internal stakeholders, sharing key insights on service performance, and gaining their support and alliance to ensure delivery of agreed targets.

• Ensure compliance with all relevant legal and organisational requirements, addressing any gaps proactively.

Best Practice Standards

• Ensure implementation of solutions in alignment with national policies, national/international standards and best practice methodologies in terms of patient safety and effectiveness, clinical and operation effectiveness and technical validity.

• Ensure that all changed ways-of-working are assessed by clinical leadership and clinical owners for clinical risk, and all efforts are co-ordinated with compliance and data protection.

• Ensure a co-ordinated approach to standardised digital health delivery across all relevant services.

• Ensure compliance with all ethics, patient safety, information security and data protection governance processes.

• Ensure relevant legislation and directives are adhered to with respect of all aspects of projects undertaken.

Change & Communication

• Oversee a co-ordinated approach to change activities through adoption of an agreed Health Service Change Framework.

• Motivate and influence senior management across regional CHO and Acute services to adopt new ways of working in Digital Health.

• Combine knowledge of patient care, informatics concepts, and change management to effectively address the information and knowledge needs of healthcare professionals and patients to promote safe, effective, and efficient use of health IT in clinical and operational settings.

• Support the development and approval of clinical and administrative content within clinical and operational information systems

• Evaluate the impact of solutions on clinical processes and identify areas to promote use of technology in improving quality of care, increasing efficiencies for clinicians, and enabling standardisation

• Maintain relationships with key business partners and other senior industry leaders to leverage best practices, evaluate emerging technologies, and distribute knowledge internally to inform plans and strategies

• Work with vendors to proactively strategize on development and/or enhancement of information system solutions to meet organisational business needs

• Work with stakeholders including health service users, staff and their representative organisations, implement reform of community as a component of an integrated programme of health reform.

Staff & Team Management

• Provide overall direction to and support communication and active collaboration across the digital health function, including assigned staff.

• Coordinate Digital Health Team activities with a focus on Regional and National Digital Health priorities and/or other ICT initiatives.

• Agree and document project plans with designated digital health teams

• Support continuous professional development and learning within the team

• Ensure a programme culture of innovation, continual improvement, readiness for change and flexibility.

• Lead and manage staff and communicate regularly, clearly and effectively with staff to ensure they are kept fully informed of project development.

• Participate fully as a team member, sharing knowledge and information and supporting colleagues to promote a cohesive team and the achievement of team objectives

• Promote a culture of learning by participating and assisting in continuous professional development of self and others

• Promote healthy working relationships as part of a professional, punctual and dedicated team

• Manage and supervise staff and trainees within the project

• Chair and lead relevant meetings as required

• Supervise, mentor and manage a team to ensure section objectives are met. This includes a focus on excellence in people management, including proactive application of HR policy, Performance Achievement, development plans, and a Values in Action led culture.

• Pursue and promote continuous professional development including personal expertise and professional knowledge.

Performance Management

• Develop and implement qualitative and quantitative measures to determine performance against the regional and national digital health strategy. Report progress against the strategy through personal representation at senior management forums and by written reports.

• Responsible for the development and delivery of benefits realisation framework in collaboration with key clinical and operational stakeholders. This will require monitoring, tracking and reporting on benefits realisation.

• Put in place appropriate measures for the evaluation and review of all aspects of the services for which he/she is responsible and to monitor performance and take appropriate action to deal with variances.

• Contribute to human resource planning and management, positive employer/employee engagement and financial planning and management.

• Ensure that Regional, HSE policies and statutory obligations are fulfilled in relation to the provision of care and in relation to staff management.

• Negotiate and maintain contracts for the supply of services to and from non HSE agencies in line with HSE policies, regulations, national policy and legislation.

General Duties & Responsibilities

Under the direction of the Regional Director of Transformation & Technology the General Manager will be responsible for the services assigned to him/her. The post holder will:

Governance & Accountability

• Manage the programmes assigned to him/her and establish the agreed objectives for their delivery. Collaborate with all staff and wider leadership to identify needs for the use of digital health tools to further improvements in patient care, quality, clinical resource management, operational efficiency, performance improvement and patient\parent engagement

• Promote advancement of clinical and business intelligence systems capable of reporting variables to evaluate patient outcomes, to support research, and operational improvement across the continuum of care.

• Manage the resources, including staff under his/her control within agreed parameters and prepare service plans, estimates and budgetary reports pertaining to his/her area as required.

• Put systems in place to ensure all relevant legislation and policies and procedures for the assigned area of responsibility are adhered to.

• Develop and implement appropriate service delivery in collaboration with EHealth leadership in defining, delivering, and improving services for the region and its service users.

• Take responsibility for developing, implementing, and then maintaining suitable controls to safeguard the confidentiality, integrity, and availability of information systems.

• Understand the impact of regulatory changes and interpret them for internal and external constituents.

• Give advice and direction across CHO and Hospital’s on quality assurance and improvement processes, and work with clinical team members to design and deliver safe and effective applications to support the delivery of high quality clinical care.

Leadership and Direction

• Promote and ensure the overall purpose and objectives of strategic and service plans are understood by staff within area of responsibility in order to secure their active participation in the delivery of high quality, efficient and cost-effective services.

• Lead the delivery of a safe and quality service in the assigned area of responsibility.

• Lead administrative functions as appropriate to maximise integration and the effective utilisation of resources.

• Support and lead as appropriate, the assessment and evaluation of local needs against service delivery and the determination of priorities and the development of services to meet them, including the re-orientation of existing services where appropriate.

• Provide the necessary effective leadership and direction to drive change by transforming the strategic vision into a framework and structures for moving forward.

• Develop and promote effective professional working relationships and commitment to high standards of service and clinical care

• Provide strategic input and healthcare leadership for digital health systems across the organisation, to meet the current and future needs of patients and service users.

Risk Management, Quality, Health & Safety

• Adequately identifies, assesses, manages and monitors risk within their area of responsibility.

• Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

• Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service.

Education & Training

• Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/or experience

Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role:

• A Level 8 qualification in Information technology or equivalent would be desirable.

• Hold a project management certification such as PMP (PMI), PRINCE2 Practitioner (Alexos) or an industry recognised equivalent.

• Significant senior management experience in the health service leading, managing and delivering complex change and/or digital/ICT projects or programme(s)

• Significant experience of using structured change management and project management methodologies across large scale programmes

• Experience of planning and managing performance and delivering results within a complex multi stakeholder environment

• Experience of managing and working collaboratively cross functionally with multiple internal and external stakeholders

• Experience of leading and managing a team

• Have the requisite knowledge and ability (including a high standard of suitability, and management ability) for the proper discharge of the duties of the office.

• Experience of budget planning, financial management and resource management processes.

• The requisite knowledge, ability and experience (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Health

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

Character

Each candidate for and any person holding the office must be of good character.

Other requirements specific to the post

Access to appropriate transport to fulfil the requirements of the role.

A flexible approach to working hours is required in order to ensure deadlines are met.

Additional eligibility requirements: Citizenship Requirements

Eligible candidates must be:

(i) EEA, Swiss, or British citizens

OR

(ii) Non-European Economic Area citizens with permission to reside and work in the State

Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.

To qualify candidates must be eligible by the closing date of the campaign.

Skills, competencies and/or knowledge

Professional Knowledge and Experience

Demonstrates:

• Knowledge and understanding of the Healthcare Sector within Ireland

• An understanding of the relevant strategies, reports, programmes and projects applicable to the role

• Knowledge and understanding of Quality Improvement methodologies.

• Knowledge and experience of best practice in project and programme management, methodologies and techniques, including risk and issue management

• Knowledge and experience of service improvement and re-design, programme and change management, and quality improvement as it relates to this role

• Knowledge and understanding of the challenges of leading complex systems change

• An awareness of Digital Health/Telehealth solutions, as relevant to this role

• An awareness of clinical, business or technical issues impacting telehealth implementation

• Significant knowledge and experience in the delivery and implementation of complex projects encompassing ICT driven organisational reform

• Excellent knowledge and understanding of project management.

• Knowledge and understanding of ICT Service management.

• An understanding of the relevant legislation and directives applicable to the role

• Proficiency with office systems including excellent knowledge of Microsoft Word, Excel, PowerPoint.

• Knowledge and understanding of ICT Systems and technologies in use in a large complex organisation and an awareness of the strategy and aims of National Transformation & Technology, as pertinent to this role

• An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Slaintecare.

Leadership and Delivery of Change

Demonstrates:

• A track record as an effective leader with a can-do attitude who has led, organised and motivated staff in times of rapid change in a challenging environment

• The capacity to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes.

• Leadership and team management skills including the ability to work as part of a multidisciplinary team environment

• An ability to influence and negotiate effectively in furthering the objectives of the role.

• A capacity to operate successfully in an agile and dynamic environment

• A capacity to balance change with continuity – continuously strives to improve service delivery, to create a work environment that encourages creative thinking and to maintain focus, intensity and persistence, even under increasing complex and demanding conditions

• The ability to proactively identify areas for improvement, exploring possible solutions with a strong service and customer centric focus.