Hotel Receptionist

About the role:

The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award-winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland.

As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area.

If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!
​​​​​​​

Job Description:

The main duties include but are not limited to;

• Dealing with all guest queries – by phone, post, online, and face-to-face.
• Maintaining a good knowledge of all Galgorm Collection’s services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person:

Essential criteria, applicants must have;

• At least 6 months’ experience working in a dynamic, fast-paced environment in a customer-facing role.
• Previous Reception experience
• Confident IT skills to include word and excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.

Desirable criteria;

• Previous experience gained in a hotel
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.

Perks of the job!!

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html