HR & Service Area Expert

Main purpose of the role: The purpose of this role is to allocate expertise around a specialist product range, service or process ensuring the company delivers on our vision and values. To provide quality food, quality service and to train and supervise Sales Assistants within your expert area.

The ideal candidate will have/be: • Excellent customer services skills • Team player • Excellent communication skills • Previous HR experience would be beneficial

Main duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Ensure all customers queries and complaints are dealt with promptly and in a professional manner • Conduct your duties in accordance with food safety guidelines • Conduct your duties using all safe systems of work • Offer advice to colleagues and customers • Increase sales by promoting the products in the store • Support the Store Management Team by maintaining the HR function within the store • Ownership of the Systems/Resource function within your store • Ensure excellent customer service is delivered at all times • Ensure that food safety is everyone`s priority and responsibility • Document and communicate all labour, stock control, ordering and margins in accordance with required procedures • Keep all training records and HR policies and procedures up to date at all times • Update and complete all HR administration as required