Motor Service Advisor / Trainee Service Advisor
Service Advisor / Trainee Service Advisor
If you are customer focused, with a passion for great service and an eye for detail, this opportunity may be for you. Trinity Skoda, part of the family-owned and operated Trinity Group, are currently seeking a vibrant, enthusiastic and personable team member to join our experienced team. Reporting to the Head of After Sales you will enjoy a great working environment with an exceptional support team including manufacturer-trained, highly skilled technicians.
Motor industry experience is an advantage but not essential for the role, as full training will be provided. The role may suit if you have a background in other types of busy, Customer facing environments e.g., Hotel / Bar / Reception / Retail / Contact Centre.
Duties / Responsibilities:
- Handle customer bookings / advising on progress of service & repair activities / explaining work carried out and associated costs.
- Deliver exemplary customer service, maintaining and establishing customer relationships.
- Ensure smooth operation of workflow and administration.
- Update customer database and maintain records in line with GDPR.
- Achieve the highest possible Customer Satisfaction scores.
- Develop improved processes to increase productivity efficiency and customer service.
- Understand and adhere to manufacturer brand service requirements.
- Meet and greet customers / represent Trinity Motor Group professionally at all times.
Requirements:
- Experience in a Customer facing role is essential, Motor trade experience not essential.
- Excellent verbal and written communication skills.
- Team player, capable of working alongside other service desk personnel, workshop colleagues etc.
- Strong technical system / PC skills, with Auto-view or similar system experience an advantage.
- Full, valid driving licence for Ireland an advantage.
Benefits:
- Attractive salary based on experience, with a performance bonus
- Confidential Employee Assistance Programme EAP
- Access to a workplace pension
- Free parking
- Cycle to work scheme
If you would like to join our Team, apply with your up-to-date CV and a note to explain why this role is for you.
All applications will be treated in the strictest confidence.
Before you go
By creating a job alert, you agree to our Terms. You can unsubscribe from these directly within the emails or as detailed in our terms.