New Car Sales Executive

Are you a motivated individual who enjoys meeting and exceeding targets?

Are you passionate about delivering the best service for customers at all stages of their sales journey?

The ideal person will have/be:

At least two years’ previous related car sales experience within a franchised dealership environment.

Experience gained in a premium environment is preferable but not essential.

Full, valid driving licence - aged 21+ for insurance purposes.

Administration experience (to include keyboard experience).

Computer-literate (experience of using Kerridge would be advantageous).

A well-presented application form demonstrating a keen eye for detail.

If you think you can demonstrate these skills we want to hear from you. If successful we can offer outstanding career opportunities.

Key Responsibilities

To prepare and use a planned sales presentation, designed to achieve maximum results from available sales opportunities. Including customer greeting; qualifying; handling objections; product presentation and demonstrations; closing and delivery.

Contribute to achievement of maximum retention through:

Effective delivery and handover of vehicles.

Regular customer follow up.

Develop and use a planned daily, weekly and monthly processing sales call programme, designed to create additional sales opportunities for new business.

Develop and maintain full knowledge of all products, accessories, prices and key features of major competitors.

Key Responsibilities continued

Handle all customer queries and complaints and ensure they are resolved to achieve customer and company requirements. Always consult Sales Manager and ensure appropriate action is taken in a timely manner.

Provide reports as required on all sales activities including follow-up, new clients, etc., to ensure accurate sales forecasts where possible.

Maintain adequate records of all sales activities. Ensure the completion of all paperwork accurately and on time.

Carry out accurate Appraisals of all vehicles presented or part-exchange, using a systematic appraisal record, including mechanical, electrical and all cosmetic features.

Agree valuations with the Sales Manager and complete satisfactory negotiations with potential customers to maximise sales.

Maintain all demonstrators supplied for personal use in clean and tidy condition at all times, suitable for their use as Customer Demonstration cars.

Contribute to high standard of showroom, site/vehicle display presentation.

Take part fully in all and any on or off site programmes, which may from time to time be generated.

Fully utilise all available media sources to promote excellent customer service, including citNow video technology.

Limits of Authority:

Not to supply car valuations to customers without the agreement of the Sales Manager.

Not to enter any purchase or sales contracts without the approval of the Sales Manager.

Not to deliver cars prior to full payment without the approval of the Sales Manager.

Health and Safety

Take an active part in upholding the Company’s Health and Safety Policy.

Comply with the Company legislation as set out in the Conditions of Employment.

Notify Supervisor/Manager of damage or breakdown of equipment.

Ensure work area is clean, tidy and in a safe condition in order to uphold Manufacturers’ and Company’s image.