Retail Betting Assistant

Paddy Power Betfair
Role Title: Retail Betting Assistant (32 Hours) Team: Retail Operations Department: Irish Retail Reporting Relationship: Shop Manager Location: Ireland Who They Are: We lead the market through innovation, offer best-in-class and personalised gambling experiences, provide entertainment and a safe responsible gambling experience. Our Retail Betting Assistants are at the core to making this happen. They are the first point of contact with our customers; responsible for meeting, greeting and providing them with the “best in-class and personalised” customer service. They will be on hand to help by answering questions, demonstrating product knowledge and taking bets. What do they do: Our Retail Betting Assistants … • Welcome customers and visitors into the shop. • Handle cash quickly, accurately and responsibly. • Floor walk and greet customers. • Promote products and services. • Provide a friendly and efficient service so as to encourage repeat business. • Ensure they remain fully compliant with all company policies and procedures at all times. How do they do it: Our Retail Betting Assistants … • Are proactive, ambitious and focussed on their shop’s goals and objectives. They grab opportunities with energy and drive, and can be counted on to ‘get stuff done’. • Live to meet and exceed their customers’ expectations. It’s what makes their shop successful and their job enjoyable. • Have excellent communication and listening skills, which is essential in ensuring a successful shop • Treat customers and colleagues with respect • Embrace change with curiosity and an eagerness to learn new initiatives and products • Remain curious and always learn from their mistakes in order to deliver “best in-class” customer experience. Essential Skills & Experience: • Minimum one year cash handling and customer service experience • Strong knowledge of sport • Excellent verbal communication • Team Player • Strong Computer & Numeracy Skills • Flexible approach to working hours If you think you have the skills and behaviours required for this role, then apply for a job today with us! Equal Opportunities Employer & Supports Workforce Diversity
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