Shop Manager

35 hours per week

Salary: €15.50 per hour / €28,210.00 per annum plus performance related bonus

Job Purpose

Being a key role in the Retail team, the Shop Manager will be responsible for the effective day-to-day running and management of the shop.

You will be responsible for setting/meeting sales targets, dealing with customer queries as well as overseeing product pricing and stock sourcing through donations while maximising profitability. You will manage budgets, maintain statistical and financial records and be responsible for recruiting, training and supervising a team of volunteers. Ensuring compliance with Health & Safety legislation is key so you will be required to prepare promotional materials and displays and liaising with Head Office will also be required on a daily basis.

Reporting to: District Retail Manager

Job Responsibilities

• Maximise sales from all retail activities

• Assist the District Retail Manager (DRM) in the preparation, achievement and monitoring of shop income and expenditure budgets

• Be responsible for maximising profitability by:

o Ensuring appropriate levels of stock are available through effective management

o Ensuring sufficient stock is sorted, processed and on the shop floor to meet income targets

o Maintaining high standards of display and merchandising

o Ensuring regular rotation of stock

o Maintaining a realistic, location appropriate, pricing structure in line with the Oxfam pricing guide

• Be responsible for the maintenance of administration systems and ensure cash handling and financial activities are in line with Oxfam financial policies and procedures

• Implement and maintain Retail Standards and the appropriate and agreed Marketing Strategy for the location

• Maintain a high level of customer service both internally and externally

• Ensure compliance with Health and Safety policy and regulations and product safety procedures

• Ensure the shop is utilising all appropriate technology

• Recruit, train, lead, manage and plan for the development of the shop team including sufficient volunteers/placements to ensure adequate shop cover. Delegate duties appropriately to make best use of the talents of the whole team

• Ensure shop is open and operating effectively for minimum of six days per week including bank holidays when required

• Be aware the shop team represent Oxfam and ensure their actions reinforce Oxfam’s values and beliefs

• Represent Oxfam as appropriate on internal and external bodies, working groups and events

• Ensure the shop maximises appropriate local community networks understanding that the Shop Manager represents Oxfam and their actions must reinforce Oxfam’s values and beliefs

Other

• Eager and required to adhere to Oxfam’s principles and values as well as the promotion of gender justice and women’s rights

• Understanding of and commitment to adhere to equity, diversity, gender, child safety and staff health and wellbeing principles

• Carry out any other duties within the scope and purpose of the job as required

Personal Specification

Job Requirements

Essential

• Previous experience within retail management to include:

o Knowledge of budgets and sales analysis

o Product knowledge and awareness of market trends

o Merchandising

• Experience of managing staff and motivating teams to achieve sales

• Experience of utilising social media to promote products/business and increase sales

• Excellent interpersonal skills both internal and external

• Commercial understanding and awareness

Desirable

• Volunteer management experience

• Fashion retail experience

• Visual merchandising

Qualifications & Requirements

• Although this is a management position, considerable physical effort will be required so applicants must be physically able to lift/move stock and equipment around the shop

• Proficient in Microsoft Office

• Strong commitment to Oxfam’s mission and values

• Flexible in working hours – ability to work weekends and evenings as required

• Travel within Ireland will also be required to attend district management meetings

• Eligibility to work in the UK

Additional Information

• This is a challenging but rewarding role that requires a dynamic, enthusiastic, flexible manager with excellent retail skills and first-class interpersonal skills

• Although this is a management position, considerable physical effort will be required so applicants must be physically able to lift/move stock and equipment around the shop

• Due to the changing retail environment and to enable Oxfam to maximise the potential of our shops, a flexible approach to working hours is required; and Saturday working is a requirement of the role as required. At busy times of the year there may be a requirement for ensuring the shop is open 7 days a week and late nights as required. Therefore, when necessary, the post holder may have to undertake additional hours to ensure shop opening. Occasional support to other shops may also be required

• Enthusiasm and a high level of tact and people management skills as well as interpersonal skills are essential. Participation at District Management meetings will require occasional travel within Ireland

• This post involves working as part of a team in a busy environment. Staff are required to have a degree of flexibility in their work and attitude, to co-operate with colleagues to ensure the efficient, effective and economic use of Oxfam’s resources

Key Attributes

• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as the commitment to equal opportunities

• Ability to demonstrate an openness and willingness to learn about the application of gender/gender mainstreaming, women’s rights, and diversity for all aspects of development work

• Commitment to Oxfam’s safeguarding policies to ensure all people who come into contact with Oxfam are as safe as possible

Organisational Values

• Accountability – Our purpose-driven, results-focused approach means we take responsibility for our actions and hold ourselves accountable. We believe that others should also be held accountable for their actions

• Empowerment – Our approach means that everyone involved with Oxfam, from our staff and supporters to people living in poverty, should feel they can make change happen

• Inclusiveness – We are open to everyone and embrace diversity. We believe everyone has a contribution to make, regardless of visible and invisible differences

Statement on Confidentiality

It is crucial that when encountering sensitive and/or confidential information it is maintained in strictest confidence, within the context of Oxfam Ireland’s policies and procedures. Failure to do so may be viewed as gross misconduct and may be subject to disciplinary procedure.

Equal Opportunities

Oxfam is an Equal Opportunities employer. We aim to ensure that no staff suffer discrimination on the grounds of race, colour, nationality, ethnic origin, membership of the traveller community, religious belief, political opinion, social class or caste, sexual orientation, HIV & AIDS status, marital status or family situation; gender, age or disability. Oxfam requires all staff to apply an equal opportunities approach and this responsibility rests with all employees and the organisation.