Shop Supervisor

AIM As Shop Supervisor you will support the manager with all aspects of running a busy store. You'll need to be well organised with great communication skills and your key responsibilities will include maximising sales by maintaining high standards of display and layout in the shop and shop windows, ensuring that stock density is maintained, regular rotation of stock is carried out and that maximum realistic prices are obtained on donated items in store to maximise sales and profit and meet your stores targets.

Duties and Responsibilities Sales and Stock • Strive to maximise the sales of Donated Goods and any other products in order to achieve agreed sales budgets. • Ensure all donated goods are sorted, dated, priced and prepared, always ensuring that the products sold are safe and fit for purpose. • Maintain regular sources of stock by networking with colleagues, the general public, local community representatives, customers, and volunteers. • Ensure that stock control systems (such as culling) are carried out in a routine manner and when requested centrally by the Warehouse or Retail office.

Administration • Ensure that cash handling procedures are adhered to at all times and that cash generated within shops is deposited at the bank in an effective and timely way to minimise the risk of loss. • Ensure all relevant administration, including cash handling and daily banking is completed within the agreed timescales. • Ensure that the shops are physically and operationally secure at all times. • Assist in the recruitment and selection of shop volunteers. • Impart the best possible training, at an appropriate level, to all volunteers.

General • Support the Shop Manager in ensuring the appropriate standards of cleanliness are maintained throughout the shop including the sales floor, stock processing area, offices, and communal areas. • Provide excellent customer service to all stakeholders at all times. • Be a supportive team player, working cohesively with staff, volunteers, and donors. • Promote positivity and teamwork throughout the Retail Department. • Be prepared to regularly assist in neighbouring Hospice shops as and when required to do so (travelling costs will be covered). • Ensure that the shop’s opening / closing routines are carried out appropriately with regards to agreed opening / closing times. • Adhere to all NI Hospice policies and procedures at all times. • Help to promote and organise special events and promotions in order to capitalise on opportunities presented by the shop localities. • Embrace own training and development on a continuous basis through daily management communication and use of annual reviews. • Support activities of Northern Ireland Hospice within the area, wherever appropriate.

This Job Description is not meant to be definitive and may be amended to meet the changing needs of Northern Ireland Hospice. ESSENTIAL CRITERIA • Retail experience to include stock control, rotation, and merchandising. • Have good numeracy, literacy, and basic IT skills.

The Following will be tested at Interview. • Good organisational skills with the ability to use initiative. • Strong team working abilities with the ability to motivate others. • Awareness of the Charity Shop sector, with sufficient experience of working or shopping within it to identify multiple product brands and values. • Flexible and willing to work across various Hospice shops subject to business needs.

DESIRABLE CRITERIA • Relevant and recent retail experience of at least 2 years in the last 10 years. • Experience of working in a charity shop with knowledge of the Government Gift Aid Scheme. • An understanding of the culture within charity shops. • Access to transport to enable the requirements of the post to be fulfilled. Salary: £20,475 per annum pro rata