Software Senior Principal Engineer

Principal Software Engineer, PowerMax CEE

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Join us to do the best work of your career and make a profound social impact as a Senior Principal Software Engineer on our Software Engineering Team in Cork, Ireland

What you’ll achieve

As part of the PowerMax (PMAX) Sustaining Engineering Organization you will play a key role within the Customer Experience Engineering (CEE) Division at DELL EMC.

The successful candidate will become part of the customer facing division of the PMAX Engineering group, designing and implementing improvements to the PMAX product install base as well as developing solutions to complex customer issues. The successful candidate will be joining a team of engineers considered as systems experts with in depth source code knowledge and strong coding ability and widely recognized as engineers that help drive improvements and features of the highest quality with recovery, serviceability and Total Customer Experience the forefront of everything they do.

You will:

• Be responsible for independently resolving real-time customer issues, potentially across functional areas, using advanced debug techniques and in-depth code analysis.
• Be responsible for providing detailed root cause analysis of critical events which may include assisting with full scale customer recreations and helping to develop fixes to resolve the underlying issue.
• Where applicable, they will design, code, test and document changes to the code and be accountable for QA test cycle code validation.
• will be responsible for assisting in the development of new features and evolution of the current Symmetrix Microcode code base based on past customer experiences.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Hands on coding skills in C or C++, but at a minimum the ability to read and understand complex, large scale C/C++ code
• Experience developing for real-time embedded systems, distributed systems, and/or fault-tolerant system environments
• Excellent communication skills to report on progress and challenges and to drive change
• BE or equivalent degree in Computer Science or similar disciplines
• 10+ years’ experience in programming and/or troubleshooting software systems

Desirable Requirements

• Knowledge of DELL Storage architecture
• Experience developing/sustaining on large established code bases.

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. 

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more. 

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today. 

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Application closing date: 26 January 2024

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.

Job ID:R238481

Dell’s Flexible & Hybrid Work CultureAt Dell Technologies, we believe our best work is done when flexibility is offered.We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.