Supervisor

GET TO KNOW US

At Balmain Beauty, we are more than just a brand – we are a movement, a vision, and a celebration of self-realization. Inspired by Parisian style and infused with a global modern vision, Balmain Beauty embodies the essence of empowerment and unity. At Balmain, everyone is welcome, no exceptions. We are seeking the best in the industry to join our Beauty Ambassador team to launch Balmain Beauty in Brown Thomas Dublin

KNOW THE ROLE

We are looking for a dynamic and customer-centric Supervisor to lead, coach and develop our team of Balmain Beauty Ambassadors to achieve sales, customer service and operational targets. Alongside the Retail Sales Manager, you will be accountable for the smooth running of the counter and ensure all of your team are aligned to the Balmain Beauty vision. The Supervisor role also requires you to coach and inspire your team, ensuring development and allowing them to exceed their KPIs, as well as your own.

Responsibilities:

• Welcome customers to the Balmain beauty experience, providing personalised assistance while maximising sales opportunities
• Serve as a passionate Brand Ambassador, fostering client loyalty and confidence while maximizing sales opportunities. Be an expert on all product information to guide customers effectively
• Collaborate with the Sales Team to ensure seamless transactions and assist both on and off the sales floor while adhering to Balmain lux service standards and hygiene
• Support visual merchandising initiatives and contribute to back-of-house duties such as inventory control
• Capture customer details for CRM purposes, maintaining relationships and ensuring after sales follow up
• Stay updated on beauty and fragrance trends, product knowledge, and brand information through on-going training and self directed learning
• Manage growth of your personal Balmain beauty business, within the store, taking ownership and responsibility for your performance
• Always present a proper Balmain Beauty image and look, upholding the brands standards of presentation and professionalism

KNOW WHAT WE’RE LOOKING FOR

• Supervisor experience preferably within beauty or a fast paced retail environment
• Experience setting sales and customer service targets, sales analysis and staff scheduling
• Proven track record of leading, coaching and developing a team to succeed
• Experience of creating and executing in store events
• Strong passion for all things beauty related, especially fragrance and makeup
• Previous Retail experience, preferably in luxury cosmetics
• Excellent communication and interpersonal skills with a passion to provide inspirational and authentic customer service
• Ability to thrive in a fast paced, customer-focused environment
• Detail-orientated with a proactive attitude towards learning and self-improvement
• Flexibility across days/hours
• We want all of our team to have a good work/life balance, please discuss your availability further with the hiring manager before/during the interview
• Proof of right to live & work in Ireland

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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