Team Leader

Main duties and responsibilities are to:

A.    Clarity of Purpose

1.     Develop & maintain a trusting & professional relationship with the people who use our services and act in a supportive & empathetic manner towards them.

2.     Contribute to & help maintain a harmonious and therapeutic environment.

3.     Support the people who use our services to manage their physical health, mental health and wellbeing through the development, implementation and monitoring of individual care plans.

4.     To provide outreach support to children and adults in a home environment to support people with identified needs.

5.     Actively encourage the involvement of the people who use our services in all aspects of decision making, be sensitive and seek solutions to difficulties encountered by the people who use our services.

6.     Implement & adhere to Inspire Policy and Procedures for Referral & Living in Residential Housing involving the people who use our services at all times.

7.     Deliver care & support within the context of a social inclusion and recovery approach which is designed to work with people to find and maintain hope, re-establish a positive identity, build a meaningful life and take responsibility and control.

8.     To adhere to the Safe Handling, Administration, Storage and Control of Medication as relevant to your particular Scheme, subject to training and assessment of competence.

9.     Provide care and support by motivating and mentoring the people who use our services in the following areas:

a.     Forming effective relationships and liaising with external agencies as required; e.g.

§  For setting up and maintaining tenancies/licence to occupy.

§  Supporting the people who use our services with all aspects of financial planning and responsibilities including budget management.

b.     Plan, develop, risk assess, deliver, and evaluate individual or group work activities (including those of a therapeutic nature), both within the Scheme and in the community.

c.      Co-ordinate, support and accompany the people who use our services on outreach activities as required.

d.     Housekeeping duties as required e.g. domestic/cleaning skills, meal preparation, shopping and budgeting.

e.     Build, promote and maintain contacts in the community and enable the people who use our services to work towards independent living.

f.       Maintaining standards of hygiene and support in relation to infection control.

g.     Provide and facilitate advice and support for personal safety and security.

h.     Promote positive health choices and healthy life styles.

i.       Actively promote Service User involvement.

j.       Work towards reducing the stigma experienced by those with intellectual disabilities.

k.      Advocate for the people who use our services as required.

l.       The development of Care / Support plans and Risk Assessments.

10.  Be flexible and work such hours to meet the needs of the Scheme as are required for the post which involves evening, sleepovers and weekend work on a shift/rota basis.

11.  Travel to, and work at, other Inspire locations as required.

12.  Support the Manager to organise the provision of support for Residents including; staff rotas and the allocation of duties and key worker responsibilities.

13.  Convene and minute partnership meetings ensuring relevant information is shared.

14.  To assist the effective financial management of resources and review local practice across key cost areas.

15.  Take responsibility for financial management for duration of shift and ensure implementation of policy and procedure systems at handover.

16.  To Develop and complete regular reviews and evaluate all aspects of care and support delivered to demonstrate outcome attainment.

17.  Staff are required to establish and maintain relationships with people with disabilities that are based on respect and equality and that promote their independence.

18.  Staff are required to have business class insurance on their own vehicles for the transporting of the people who use our services during working hours and traveling between different services.

B.    Effective Communication

1.     Maintain clear, accurate, timely and complete written records/ documentation.

2.     Support junior staff, liaise with colleagues and managers/other professional personnel to report and record progress or difficulties and in particular any issues of concern, unusual behaviour or deterioration in health and ensure compliance with Incident Reporting procedures as required.

3.     Inform Statutory Workers and/or significant others on pertinent matters in a timely and professional manner.

4.     Maintain relevant paperwork and systems relating to the running of the service. Including general administration and/ or communication as required; sending e-mails, completing computerised reports and answering/making telephone calls. Ensuring compliance with all HSE, TUSLA Contracts, and HIQA regulation and standards.

5.     Demonstrate effective listening skills and understanding when engaged by others, having the most appropriate method and forum of communication.

6.     Attend, contribute to, and actively participate in handovers and team meetings and facilitate the meeting as required.

C.    Team & Partnership Working

1.     Be an integral member of, and work in close co-operation with, all members of the Inspire Support Team and representatives of relevant statutory, voluntary and regulatory bodies to achieve the aims of the Inspire Social Care Model.

2.     Have a clear understanding of the critical role of internal and external relationships.

3.     Acknowledge, recognise and respect the expertise and contribution of others.

4.     Share knowledge, skills, training and learning across the team.

5.     Fulfil the role of Key Worker.

6.     To liaise with the Manager on areas of concern. Assisting the Manager in the smooth running of the Scheme and assume responsibility when requested by the Manager.

7.     Proactively seek out opportunities in the community for the benefit of the people who use our services.

8.     Project a positive image and reputation of Inspire in your dealings with others and ensure, by your actions, the on-going confidence of the public.

9.     When required attend managers meetings with the Manager and ensure relevant information is shared with the team.

D.    Ongoing Commitment to Development

1.     Demonstrate a willingness to learn and implement new skills and knowledge to competently fulfil the requirements of the post.

2.     Take ownership of your continuous personal development to maximise your potential and contribution, including maintaining your supervision file, Individual Development Plan/Performance Improvement Plan and completed training records/records of evidence.

3.     Work with your Line Manager to identify personal strengths and areas for development and set clear and challenging operational/developmental objectives and performance indicators.

4.     Applying your best endeavours to achieve your agreed operational and developmental objectives.

5.     Undertake, and participate positively in, essential and appropriate (internal and external) training as scheduled. To implement effective service processes that deliver key performance results.

6.     Participate in, and contribute positively to, supervision and performance management reviews with your Line Manager in an open and receptive manner.

7.     Be open to giving and receiving feedback.

8.     Deliver information talks and training packages to external agencies as required.

9.     Understand and use appropriate computer systems and programmes.

10.  Conduct yourself in a professional, caring, respectful, helpful and courteous manner at all times.

11.  Maintain the highest levels of confidentiality at all times, both during and after employment.

12.  Register with the relevant body appropriate to your profession and maintain Post Registration.

13.  To assist in the development of staff to meet the standards required by HSE, TUSLA Contracts, and HIQA regulation and standards. Inducting, supervising and ongoing support for Support Worker Staff as directed by your Line Manager.

14.  Implement the Performance Management System with the staff you line manage ensuring operational objectives set are strategically focussed and personal development objectives are based on an accurate competency assessment.

15.  Develop an area of special interest as agreed with your Line Manager.

16.  Supervise, guide and mentor Support Worker staff.

17.  Take all appropriate management actions with the staff that you line manage.

18.  Contribute to the planning and delivery of in-house training.

19.  Assist the home manager in ensuring the selection, induction and training of staff is appropriate to meeting the needs of the residents.

20.  To Ensure systematic monitoring of all health and safety issues, to include environmental and residential risk assessment, the reporting on complaints, incidents and accidents; ensuring all are reported and recorded appropriately.

E.     Continuous Improvement & Results Delivery

1.     Demonstrate initiative, innovation and contribution to the climate of continuous improvement (eg. self, systems, practices, processes, service delivery, efficiencies).

2.     Contribute effectively to a cost conscious and value for money culture and support the scheme manager to manage the Scheme’s budget.

3.     Suggest and present ideas for improvement and be actively involved in their planning, implementation and evaluation.

4.     Plan and organise own work to achieve results that are aligned to personal objectives.

5.     Demonstrate the highest standards of commitment, responsibility, accountability and present as a positive role model at all times.

6.     Support the Scheme in meeting quality, governance, legislative and regulatory requirements.

7.     Seek and give help as required to achieve objectives/overcome barriers.

8.     Manage your own time effectively to achieve deadlines.

F.     Leadership

1.     Have knowledge and understanding of, and contribute to, Inspire strategic objectives and how your role and personal objectives contribute to their achievement.

2.     Implement the Performance Management System with the Support Worker staff whom you line manage ensuring objectives are set which reflect the Inspire corporate strategy.

3.     Support project staff in their contribution towards, and understanding of, the Inspire strategies.

G.    General

1.     Members of staff are expected to treat those with whom they come into contact in a courteous and respectful manner in accordance with the Dignity at Work Procedure.

2.     Staff are expected to demonstrate their commitment to Inspire by their regular attendance and the efficient completion of all tasks allocated to them.

3.     All staff must comply with the Smoke Free Policy and associated procedures.

4.     Take care of your own health and safety and that of people who may be affected by what you do (or do not do).

5.     Co-operate with others on health and safety and not interfere with, or misuse, anything provided for your health, safety or welfare

6.     Inspire is committed to equality of opportunity and to selection based on merit. The Team Leader is required to adhere to Inspire’s Equal Opportunities Policy and associated procedures throughout the course of his/her employment.

7.     All staff must follow the training they have received when using any work items their employer has given them.

8.     The Team Leader will endeavour to ensure the on-going confidence of the public.

9.     The Team Leader will maintain high standards of personal accountability.

This job description is neither exhaustive nor exclusive and may be reviewed and amended in the future to include any other reasonable duties, projects or tasks as may be requested from time to time and to reflect changing organisational requirements, changing staffing levels, etc.

1. Circumstances

·        Be willing to work various shifts as required.

·        Possess a full current driving licence that allows you to drive in ROI. Business Insurance will also be a requirement for the role.

“Consideration will be given to alternative travelling proposals in respect of applicants with a disability who cannot hold a driver’s licence.”

2. Qualifications

·        Professional qualification for example:

Ø  Professional Social Work qualification

Ø  Qualified Intellectual Disability/Mental Health Nurse

Ø  A Qualified Health Care Professional

OR

·        A relevant Social Care Degree or equivalent related qualification

OR

·        FETAC/QQI Major Level 5 or equivalent in Health and Social Care or equivalent related qualification.

3. Skills & Experience

·      A minimum of 1 years’ experience working in a Social Care setting.

·      Experience of liaising with statutory and other voluntary agencies.

·      Proven experience of financial planning and managing monies.

·      Have proven experience of motivating Services Users.

Shortlisting will be based on the evidence that you supply on your application form to satisfactorily demonstrate how, and to what extent, you meet the above criteria. The Shortlisting Panel will not make assumptions as to your circumstances, qualifications, and experience.

b. VALUES

Candidates who are shortlisted for interview will be required to demonstrate how, and to what extent, they meet some or all of the values listed below during their interview.We are Inclusive: we put the people who use our services first

Actively supports Inspire’s vision and values. Enhances the reputation of Inspire through actions and behaviours. Actively involved in decision making. Takes opportunities to make connections, internally and external to Inspire. Participates in activities that increase public support. Promotes the voice of our service users.

We are Passionate: we believe in what we do

Understands who our service users are. Understands how the actions of an individual can impact on service users. Builds relationships based on trust and respect. Sensitive to client and customer needs. Promotes wellbeing for all.

We are Determined: we find a way

Always strives for the best outcome and has high standards. Acts as a role model. Encourages others to feel confident in service provided. Sees tasks through to completion. Takes opportunities to suggest improvements. Asks for and listens to feedback. Takes ownership of problems and provides solutions.

We are Kind: we care about each other

Builds positive relationships with all. Promotes dignity in the workplace. Listens and asks the right questions. Shares ideas and experience. Encourages and recognises the efforts of others. Responds to the needs of others.

We are Honest: we act with integrity

Centres our service users in every situation. Treats individuals with respect and dignity. Does the right thing, even in difficult situations. Is guided by strong set of personal values and ethics. Listens to what others have to say.

We are Innovative: we nurture new ideas

Take opportunities to suggest improvements. Has confidence to put forward ideas and solutions. Flexible and can adapt when needed. Supports empowerment in the workplace and in society. Takes opportunities to work alongside third parties to promote Inspire’s mission and values.

C. Supplementary Information

1.     This is a regulated post and will be subject to a satisfactory Garda Síochána Vetting.

Salary: €36,943.54- €46,745.27 per annum pro rata