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Vehicle Technician Diagnostic *Sign on bonus/ loyalty bonus available*

Pilsen SkodaDublin 12, DublinFull-timePermanent

Pilsen Skoda are seeking a Diagnostic Vehicle Technician to join the team in our state of the art workshop in Ballymount.

We've got the top rate of pay available for the right candidate.

Also included in the Salary Package

  • Sign on Bonus
  • 6 Months Loyalty Bonus

Role Purpose

To undertake the repair and servicing of vehicles having a key focus on diagnosing faults across the service dept. and ensure all work is completed safely and to the highest standards and to customer satisfaction.

Main Duties

Ensures exceptional customer service standards are met

  • Demonstrates the Pilsen Auto First Customer Behaviours in daily activities and in all interactions with customers

  • Takes responsibility for specific aspects of the Customer Experience

  • Questions and probes issues to find an effective resolution for all customers

Supports day to day workshop operations

  • In the absence of the Workshop Controller, takes responsibility for the repair and servicing of vehicles

  • Completes work orders including details of repairs completed, parts required and labour to be charged

  • Analyses work orders and assesses the accuracy of the diagnosis across the workshop.

  • Tests vehicles using measuring devices and provides diagnostic reports to the Workshop Controller

  • Interprets and uses technical data and instruction provided by the manufacturer (e.g. Skoda System)

  • Ensures any faults have been reported and noted on job cards and informs the Service Manager/Workshop Controller of any additional faults not covered in the scope of the repair and delay to completion

  • Informs the Service Advisor and parts department if a part needs to be ordered

  • Ensures vehicles are protected and kept clean during service and repair

  • Ensures vehicle safety standards have been complied with when returned to customers

  • Carries out vehicle health checks and identifies areas of concern

  • Carries out preparations for new vehicles

  • Conducts routine service work on vehicles brought into the workshop

  • Performs technical repair work in accordance with established and documented procedures

  • Records all hours and material usage accurately and probes for efficiencies

  • Checks quality of work through diagnostic and road testing

  • Ensures all work is completed to Manufacturer standards and rules

  • Maintains tools and equipment and checks the calibration and general condition of workshop equipment in line with company policy

Works as a full member of the Dealership Team

  • Supports Workshop Controller and team to meet objectives with key focus in area of Diagnostic.

  • Works with colleagues and other teams across the Dealership to seek out and deliver continuous improvements and provide a seamless service to customers

  • Plans and delivers training sessions to support the development of Technicians & Apprentice Technicians in Diagnostics

  • Supports Workshop Controller to maintain and review standards and workshop output

  • Uses feedback to improve own skills and performance

  • Maintains a professional manner and high standards of personal presentation at all times, ensuring that work area and protective clothing is kept clean, tidy and in a safe condition in order to uphold Pilsen Auto and dealer standards

  • Adheres to legal, environmental and health and safety requirements whilst ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.

Key Success Criteria:

  • Productivity targets

  • Key person in area of Diagnostics

  • Customer satisfaction targets - Repeat Repair Targets

  • Quality checks being completed

  • Warranty – ensuring all reporting is complete before sign off

  • Best Practices - Timing on Jobs and Correct clocking

  • Personal training and development targets

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