Pilsen Skoda are seeking a Diagnostic Vehicle Technician to join the team in our state of the art workshop in Ballymount.
We've got the top rate of pay available for the right candidate.
Also included in the Salary Package
To undertake the repair and servicing of vehicles having a key focus on diagnosing faults across the service dept. and ensure all work is completed safely and to the highest standards and to customer satisfaction.
Ensures exceptional customer service standards are met
Demonstrates the Pilsen Auto First Customer Behaviours in daily activities and in all interactions with customers
Takes responsibility for specific aspects of the Customer Experience
Questions and probes issues to find an effective resolution for all customers
Supports day to day workshop operations
In the absence of the Workshop Controller, takes responsibility for the repair and servicing of vehicles
Completes work orders including details of repairs completed, parts required and labour to be charged
Analyses work orders and assesses the accuracy of the diagnosis across the workshop.
Tests vehicles using measuring devices and provides diagnostic reports to the Workshop Controller
Interprets and uses technical data and instruction provided by the manufacturer (e.g. Skoda System)
Ensures any faults have been reported and noted on job cards and informs the Service Manager/Workshop Controller of any additional faults not covered in the scope of the repair and delay to completion
Informs the Service Advisor and parts department if a part needs to be ordered
Ensures vehicles are protected and kept clean during service and repair
Ensures vehicle safety standards have been complied with when returned to customers
Carries out vehicle health checks and identifies areas of concern
Carries out preparations for new vehicles
Conducts routine service work on vehicles brought into the workshop
Performs technical repair work in accordance with established and documented procedures
Records all hours and material usage accurately and probes for efficiencies
Checks quality of work through diagnostic and road testing
Ensures all work is completed to Manufacturer standards and rules
Maintains tools and equipment and checks the calibration and general condition of workshop equipment in line with company policy
Works as a full member of the Dealership Team
Supports Workshop Controller and team to meet objectives with key focus in area of Diagnostic.
Works with colleagues and other teams across the Dealership to seek out and deliver continuous improvements and provide a seamless service to customers
Plans and delivers training sessions to support the development of Technicians & Apprentice Technicians in Diagnostics
Supports Workshop Controller to maintain and review standards and workshop output
Uses feedback to improve own skills and performance
Maintains a professional manner and high standards of personal presentation at all times, ensuring that work area and protective clothing is kept clean, tidy and in a safe condition in order to uphold Pilsen Auto and dealer standards
Adheres to legal, environmental and health and safety requirements whilst ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards.
Key Success Criteria:
Key person in area of Diagnostics
Customer satisfaction targets - Repeat Repair Targets
Quality checks being completed
Warranty – ensuring all reporting is complete before sign off
Best Practices - Timing on Jobs and Correct clocking
Personal training and development targets