Jobs in Galway
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Main purpose of the role: Responsible for ensuring customer satisfaction is the number one priority. Interact with each customer with great pride, passion and care and inspire shoppers through knowledge and expertise. The ideal candidate will have/be: Excellent communication skills Ability to engage with and prioritise customer needs Strong attention to detail, organised and flexible Ability to use own initiative and work as part of a team in a fast-paced environment Customer driven Previous customer service experience is an advantage. Main duties: Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience Deal with all customer queries efficiently, professionally and consistent with store policy Merchandise shelves, ensuring that all areas of the store are presented to the highest standard Engage with new initiatives and embrace new ways of working.
Team Leader
CORLANN – WEST REGION 1 X PERMANENT FULL-TIME TEAM LEADER (CNM1/Social Care Leader) John Paul Adult Services Ballybane, Co Galway JOB REF: 103950 DESCRIPTION AND VISION OF SERVICES Corlann West Region provide a community based, person centred service focusing on the needs and abilities of children and adults with intellectual disabilities. The vision of Corlann is to support people with intellectual disabilities to achieve a full and valued life in their community, in line with best practice both nationally and internationally. Working in partnership with each person supported by Corlann, we aim to create opportunities for people supported by Corlann to have ordinary life experiences and to be closely connected to family and friends. We are committed to supporting people to live a life of their choosing. John Paul Adult Services provides a combination of campus and community based services to adults with varying support needs, based on personal outcome measures. Our services are currently undergoing a transition from a campus-based service to community living, where we aim to create opportunities for the people we support to be valued citizens in their communities and to have everyday life experiences. We wish to recruit innovative, creative and motivated people who will relish the opportunity to assist in achieving this vision as part of a team. We are looking for people who will be flexible and adapt to the needs of particular individuals they support and are open to change. The Role: The Team Leader has a pivotal role in managing the day to day delivery of services. The Team Leader will provide leadership and supervision to teams while ensuring the development of the service in line with national standards and best practice. The main responsibilities are to assist the Team Manager with the management of the services, such as – person centred planning in line with Personal Outcome Measures ethos and practice, resource management and staffing - includingrosters, staff development, facilitating communication and professional leadership in order to ensure a good quality of life for the people supported. It is the Team Leader’s responsibility to ensure that the life of each person reflects the organisation’s core values: · Dignity, respect and a rights based model · Promoting independence in all areas of life through exposure, experience and education · Promoting friendships and relationships in ordinary places in the community and making a contribution · Making choices Reporting To/ Responsible To: Team Manager/Service Coordinator or delegate Qualifications/Experience: · A relevant 3rd level qualification in Nursing and current Live Register Certificate from NMBI or Be registered in the Social Care Workers Register maintained by the Social Care Workers Registration Board – CORU Or Be eligible under the Section 91 (existing practitioner) route for registration in the Social Care Workers Register maintained by the Social Care Workers Registration Board - CORU (evidence of application status is necessary). · An appropriate qualification in Health and Social Care Management (QQI Level 6) is a necessary requirement of the post. If the successful applicant does not hold such a qualification, a commitment to obtaining the qualification prior to taking up the post will be required. · Previous experience of effectively managing a staff team and demonstrating proven ability to pro-actively lead, motivate, empower and achieve results through people is an advantage. · A minimum of three 3 years’ post qualification experience, working with people with an Intellectual Disability is essential. · Demonstrate a clear commitment to community integration and active citizenship for all people with disabilities with experience in the area of human rights and advocacy. · Experience of working in the area of autism and behaviours of concern would be an advantage. Skills: · Candidates should be able to demonstrate leadership and communication and team working skills. · Knowledge and experience managing people’s well-being using an evidence based approach to person centred planning e.g. Personal Outcome Measures. · Knowledge and understanding of the National Standards for Residential Services for Children and Adults with Disabilities, the Health Act 2007 (Care and Support of Residents in Designated Centres for Persons (Children and Adults with Disabilities) Regulations 2013 and New Directions for Day Services. · Must have the ability to exercise good judgement, discretion and confidentiality, be creative and self-motivated, communicate effectively in both written and verbal forms and co-operate in a team environment with a person-centred philosophy · Fluency in verbal and written English is an essential requirement of this post. Working Hours: Contracted hours will depend on the grade of the successful candidate - i.e. 78 hours a fortnight (SCL grade) or 75 hours a fortnight (CNM1 grade) rostered flexibly on a 7 day duty roster. The Team leader will work as a frontline member of the team with protected time to carry out specific team leader duties. In addition, a night duty commitment may be a requirement of posts in residential services for which the appropriate allowance will be paid. Corlann’s model of service is based on Personal Outcome Measures requiring employees to be flexible in their working hours to provide a quality service delivery for each individual. Annual Leave: Leave will be granted according to the agreed leave assigned to the grade of the successful candidates i.e. Social Care Leader or CNM1. Annual leave must be planned in advance with the Team Manager to ensure appropriate and adequate cover is provided for the service. Remuneration: Based on the salary scale attached to the grade of the successful candidates i.e.Social Care Leader or CNM1. Tenure: Permanent, full-time and pensionable. Probation: A probationary period of nine months from the date of appointment applies to the post. The employment may be terminated at any time during the probationary period should the employer find that the appointee is unsuitable to continue employment. The probation period may be extended at the Employer’s discretion. To view full job description, please see attached. Informal enquiries to Anne Dundon, Area Manager or Rita McHugh, Service Coordinator on 091 783660 Closing date for receipt of completed application forms /CV’s on-line is 5pm, Tuesday October 6tp026 CORLANN IS AN EQUAL OPPORTUNITIES EMPLOYER
Store Manager
The Role Reporting to the Retail Director, the Store Manager will provide team leadership, direction and coaching on all aspects of store operations enabling the team to achieve its KPI’s, overall performance goals, especially its 5-star customer service standards. Responsibilities to include: Management and team leadership, ensuring that the store meets its overall budgeted sales targets through excellence in customer service, maximising repeat business, up-selling, link and cross-selling. Excellence in driving and showcasing the brand through optimizing product visual merchandising is a priority. Strive to create the best possible experience for customers and colleagues each day. Monitor and deliver the annual sales performance budget, with the associated KPI’S; (sales, margin, conversion, stock loss, ATV, IPT, Mystery Shop). Building a team who are customer oriented and skilful in selling and product knowledge. Being aware of local competitors and market trends and use this analysis for monitoring own store performance identifying areas for future growth. Maintaining store appearance and merchandising standards. Analysing and acting on information with Buyers and Marketing in order to maximise sales performance of different product lines. Liaising with buying, marketing, warehouse on initiatives to improve store performance. Fully supporting marketing in the implementation of local marketing initiatives. Driving sales using product knowledge and selling techniques. Collecting customer details through database offering and monthly competitions. Actively promote and educate customers about the company's loyalty program, encouraging sign-ups and participation through effective communication and in-store marketing materials. Monitor levels of stock and stock control, optimising space management with the assistance of sales reports to monitor stock performance. Assist with the store P&L Train and develop store colleagues on how to effectively communicate and promote the loyalty program, ensuring that all team members are well-versed in its benefits, rewards, and how to sign up customers. Skills & Experience that we need Experience operating in a fast-paced retail business environment which is team based and focuses on achieving optimum sales and margin performance Experience driving and showcasing products through optimizing product visual merchandising, standards and guidelines is a priority The ability to work efficiently in a constantly changing retail environment, demonstrating a willingness to learn, to try out new and unique ideas and apply them positive results The ability to coach others to guide them to achieve their potential The ability to build effective teams of people working together to meet the changing needs of customers Experience in driving sales using product knowledge, and selling techniques The ability to act as a Brand Ambassador The Offer This permanent opportunity offers a competitive salary and benefits package, with potential benefits including a development plan, employee discount, sick pay, pension contribution, and holiday entitlement, depending on the successful candidate’s experience and qualifications. The position is fully onsite in Galway city and will be scheduled across a seven-day rota in line with business needs, with operating hours subject to seasonal variation. Applicants must have unrestricted permission to work in Ireland, be available to attend an in-person interview, and live within a commutable distance of Galway city.
