Jobs in Galway
Sort by: relevance | dateSurvey Interviewer
Survey interviewing work is carried out across the whole country. However, it is the policy of the CSO to assign interviewers to suitable geographical locations based on their home address. Therefore, the offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Successful Survey Interviewers may be asked to work on a number of different surveys which may include but not limited to the Labour Force Survey (LFS), the Survey of Income and Living Conditions (SILC), and the Household Budget Survey (HBS). The CSO are also recruiting through this campaign for interviewers to work on the new baby cohort of Growing Up in Ireland – the national longitudinal study of children in Ireland which has been following the progress of c.20,000 children and their families since 2006. More information on CSO Household Surveys can be found on the CSO website: Requirements for the position • Education requirement: intermediate certificate/junior certificate or equivalent; • Hold a current full driving licence and have the full use of a car for the hours spent working on the survey: • Fluent English both written and spoken; • Proven experience of personal interaction with the public ideally through face to face and telephone interviewing, practical social work or related work; • Good IT software skills, e.g., Microsoft Office 365 and MS Teams; • Availability to work flexible hours. This flexibility extends to working variable hours during evenings, Saturdays and some daytime work when potential respondents are at home; • The ability to guarantee confidentiality at all times in relation to your role; • Good communication/articulation skills together with good persuasion and negotiating skills; Special Features The Interviewer position is a lone worker position. This means that the Interviewer works from their home and organises and completes their own work under the supervision of the Survey Coordinator in line with role requirements. Interviewers must be available to work flexible hours. Survey Interviewers are expected to work on average 25.15 hours per week. Depending on the survey involved, this flexibility will extend to working variable hours during evenings, Saturdays and some daytime work when potential respondents are available. Survey Interviewer Duties and Responsibilities: Preparation for interviewing/collection process This involves attending appropriate training sessions as directed by field management/CSO headquarters. Training may be conducted on-site or virtually. This training process involves studying any necessary documentation, learning how to use IT systems and processes as well as testing new questions/processes. A tablet computer and smartphone will be used to manage interviewer workload. Attendance at training is mandatory. Survey Interviewing/Collection Survey work requires interviewers to carry out data collection by means of electronic data capture, using a tablet or other data capturing device. Interviewers will be required to transfer data to CSO headquarters in the manner prescribed for each particular survey. Interviewers will be expected to meet minimum data collection targets and deadlines as outlined by field management. Interviewers are expected to meet high data quality standards in a timely manner. Liaison with Field Management/CSO Headquarters Interviewers are expected to be in regular contact with field management through telephone, email, virtual meetings (e.g., MS Teams) or in-person contact. Administration Interviewers will be expected to complete and submit relevant administrative documentation by specific deadlines using both electronic and paper methods. Data Protection Interviewers will ensure high levels of data governance and information security particularly regarding access to confidential data. Other duties Any other duties, which may be assigned from time to time, as appropriate to the position of Survey Interviewer. Being a Household Survey Interviewer in the CSO What surveys will I work on? You could be working on a range of different surveys and may be simultaneously working on up to 3 surveys at a time – so time management and multi-tasking skills are a must. Some of the main surveys conducted by CSO Household Survey Interviewers are the Labour Force Survey (LFS), the Survey of Income and Living Conditions (SILC), and the Household Budget Survey (HBS). The CSO are also recruiting through this campaign for interviewers to work on the new baby cohort of Growing Up in Ireland – the national longitudinal study of children in Ireland which has been following the progress of c.20,000 children and their families since 2006 From time-to-time the CSO conducts other surveys, as requested, and you may be asked to work on these as well. Information on CSO household surveys is available on the CSO website What will my working hours be? You will be contracted to work 25.15 hours per week. You will have flexibility in working these hours, but there is a requirement for evening and Saturday work – you are not required to work any Sundays. We have found that the best times to interview households tend to be between 4pm and 8pm, though this may vary depending on the area you are in. Households are willing to give up their free time to participate in our surveys and it is important that you are as flexible as possible to find a time that suits them to participate. Where will I be working? Your work assignments will be based on your home location and will branch out from there. You may need to travel further from home at times and the distance of the travel will depend on whether your location is urban or rural in nature. Flexibility in relation to travel is required at times to meet the demands of individual surveys. Your area of work may change from time to time. What will I be paid? Starting rate of pay effective 1st October 2023 is €333.98 per week. In addition to this, there is also the potential to earn an additional completion payment of up to 13% of gross pay depending on response rates achieved. Civil service mileage rates apply for any work-related travel in addition to other allowances which may be payable. What training will I receive? All household survey interviewers will receive comprehensive training on the role before starting work. This usually involves initial on-site training in the Cork Office over 5 days, with a further on-site and online training sessions depending on which surveys you will be working on. Quarterly, regional in-person training sessions are also organised, as well as ad-hoc training sessions from time to time. On-going training and support will be provided by your appointed Coordinator, who will be your first line of contact with the CSO and will manage your work on a day-to-day basis. What is expected of me? Minimum expected response rates will apply to each of the surveys on which you work, and you will be expected to achieve these rates. Household survey interviewers are the CSO representatives at doorsteps across the country and must at all times carry out their work in a professional and respectful manner. You will be expected to maintain regular contact and communication with your Coordinator. Key Competencies for Survey Interviewer Customer Service & Communication Skills • Actively listens to others and tries to understand their perspectives/requirements/needs. • Understands the steps or processes that customers must go through and can clearly explain these. • Is respectful, courteous and professional, remaining composed, even in challenging circumstances. • Can be firm when necessary and communicate with confidence and authority. • Communicates clearly and fluently when speaking and in writing. Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level. • Completes work in a timely manner. • Adapts quickly to new ways of doing things. • Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes. • Demonstrates initiative and flexibility in ensuring work is delivered. • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance. Information Management/Processing • Approaches and delivers all work in a thorough and organised manner. • Follows procedures and protocols, understanding their value and the rationale behind them. • Keeps high quality records that are easy for others to understand. • Is comfortable working with different types of information, e.g., written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. Drive & Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service. • Serves the government and people of Ireland. • Is thorough and conscientious, even if work is routine. • Is enthusiastic and resilient in the face of challenging circumstances and setbacks. • Is personally honest and trustworthy. • At all times acts with integrity. • Understands own role in the team, making every effort to play their part. Eligibility to Compete and Certain Restrictions on Eligibility Citizenship Requirements Eligible candidates must be: (a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or (b) A citizen of the United Kingdom (UK); or (c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or (d) A non-EEA citizen who has a stamp 4 visa1 ; or (e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa; or (f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa.] Please note that a 50 TEU visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent. To qualify candidates must meet one of the citizenship criteria above by the date of any job offer. Selection Process The Selection Process may include the following: • Shortlisting of candidates based on the information contained in their Application Form • A competitive interview • Any other tests or exercises that may be deemed appropriate. Applicants who are successful in this competition will be placed on a panel, in an order of merit. The offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Permanent Panel: On completion of the selection process a panel of permanent Survey Interviewers will be formed in order of merit from which candidates may be called. The permanent panel will be maintained for no longer than 3 years. The offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Temporary Panel A panel of temporary Survey Interviewers will be established. The panel will be maintained for no longer than 3years. The offer of an appointment to a position will depend on both the candidate’s geographical location and their position on the panel. Should similar vacancies, including temporary positions, arise elsewhere in the CSO candidates may be drawn from this competition. Shortlisting If the number applying for the position is such that it would not be practical to interview everyone, the CSO may decide that only a certain number will be called to interview. In this respect a short-listing board will examine the application forms and assess them against pre-determined criteria based on the requirements of the position. The board will select a group for interview who, based on an examination of the application forms, appear to be the most suitable for the position. This is not to suggest that other candidates are necessarily unsuitable or incapable of undertaking the job, rather that there are some candidates, who based on their application, appear to be better qualified and/or have more relevant experience. It is therefore in your own interest to provide a detailed and accurate account of your qualifications/experience in your application. Security Clearance You will be required to complete and return a Garda eVetting form should you come under consideration for appointment. This form will be forwarded to An Garda Síochána for security checks on all Irish and Northern Irish addresses at which you resided. If you have lived/worked in a country outside the Republic of Ireland for more than 6 months during the last 5 years, it is mandatory for you to furnish a Police Clearance Certificate from those countries stating that you have no convictions recorded against you while residing there. You will need to provide a separate Police Clearance Certificate for each country you have resided in. Clearance must be dated after the date you left the country. It is your responsibility to seek security clearances in a timely fashion as this can be a lengthy process. Please note you cannot be appointed without this information being provided and being in order. The CSO is an equal opportunity employer. Assignments will be made based on qualifications and the ability to carry out the responsibilities of the grade or post. Candidates' Obligations Candidates should note that canvassing will disqualify and will result in their exclusion from the process. Candidates must not: • knowingly or recklessly provide false information • canvass any person with or without inducements • Interfere with or compromise the process in any way. It is important to remember that this is a competitive process for a role where integrity is paramount. Sharing information on the selection process e.g., through social media or any other means, may result in you being disqualified from the competition. A third party must not personate a candidate at any stage of the process. Specific Candidate Criteria Candidates must: • Have the knowledge and ability to discharge the duties of the post concerned. • Be suitable on the grounds of character. • Be suitable on the grounds of health and physical fitness. • Be suitable in all other relevant respects for appointment to the post concerned. If successful, they will not be appointed to the post unless they: a) Agree to undertake the duties attached to the post and accept the conditions under which the duties are, or may be required to be, performed. b) Are fully competent and available to undertake, and fully capable of undertaking, the duties attached to the position. Principal Conditions of Service General The appointment is subject to the Civil Service Regulations Acts 1956 to 2005, the Public Service Management (Recruitmentand Appointments) Act 2004 and any other Act for the time being in force relating to the Civil Service. The appointment is to a permanent position for Permanent Survey Interviewers or to a temporary position for Temporary Survey Interviewers in the Civil Service on a probationary contract for a period of one year from the date of appointment for permanent interviewers and on a pro-rata fixed term contract basis for Temporary Survey Interviewers. Notwithstanding this paragraph and the paragraph immediately following below, this will not preclude an extension of the probationary period in appropriate circumstances. During the period of probation, the appointee’s performance will be subject to review by the relevant supervisor(s) to determine whether the appointee: i. has performed in a satisfactory manner ii. has been satisfactory in general conduct iii. is suitable from the point of view of health with particular regard to sick leave. Prior to completion of probation a decision will be made as to whether or not the appointee will be retained pursuant to Section 5A (2) of the Civil Service Regulations Acts 1956-2005. This decision will be based on the appointee’s performance being assessed against the criteria set out in (i) to (iii) above. The detail of the probationary process will be explained to the appointee by the CSO and the appointee will be given a copy of the Department of Public Expenditure and Reform guidelines on probation. Salary The weekly salary scale with effect from 01st of October 2023 this position is as follows: PPC (Personal Pension Contribution) Scale: €333.98, €352.95, €357.80, €371.83, €385.91, €400, €414.07, €428.15, €441.84, €455.54, €469.26, €485.28, €496.55, €517.77 (NMAX), €534.46 (LSI1), €542.10 (LSI2) The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Long service increments may be payable after 3 (LSI1) and 6 (LSI2) years satisfactory service at the maximum of the scale.
Finance Analyst
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity This role is for a Finance/Systems Analyst within the Global Controllership Team. Avaya is transitioning to new business models and is also working through a finance and digital transformation process. This role will focus on the SAP RAR accounting processes, system controls and sox controls. This is a Full-time position which will allow the successful candidate to develop, learn new skills and lead change in a dynamic environment. About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
Sales Assistant, Knocknacarra
Job Description Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter and Green Market Deli or our collaborations with some of Irelands best Fashion and Homewares designers. Dunnes Stores offers a unique opportunity to work alongside one of the most dynamic retailers in Ireland. We are currently looking to recruit vibrant, passionate individuals into the role of Sales assistants. Our Sales Assistants have excellent product knowledge, provide outstanding customer service, and above all else are passionate about retail. Suitable candidates should have some experience of working in a customer facing environment, be motivated, have excellent customer care skills, be confident communicators and have a passion for helping people. As a Sales Assistant you should be willing to learn and develop yourself, have a desire to succeed and to contribute to our positive team environment aswell as promoting our unique brand. Key Skills Dunnes Stores is an equal opportunities employer
Stock Takers
Retail Asset Solutions are looking to take on Casual Retail Stock Counters to join our already existing team. The Company We are a leading provider of retail stocktaking, merchandising and supply chain management services. With over 3500 employees throughout the UK and Ireland, we provide a hardworking and rewarding workplace with many progression opportunities. The Role We are looking for Retail Stock Counters to add to our already successful team. This a casual role which means you can control the days you work Employment will be carried out on different retail customer sites and stores and travel will vary on a shift-by-shift basis. Certain locations ( Dublin* and Carlow) will have minibus transport provided free of charge otherwise you must be able to drive to and from job sites. You will be responsible for ensuring stock is counted quickly and accurately using a handheld scanner. Being able to stand for prolonged periods of time is needed for the role and access equipment such as ladders or steps may have to be used on occasion to reach high stock. Transport in Dublin must be discussed at interview stages Key Skills/ Experience Required Due to the nature of our work, you must be able to work unsociable hours including early mornings and throughout the night when required. As a result, we can only accept applicants 18 years and over. You must have a 'can do' attitude and be able to work long shifts when required on large counts. With our innovative business, the technology changes and progresses and therefore being a quick learner is a key skill required. Any experience of handling stock is an advantage but not a necessity. A good understanding of the English language is essential. The Package/ Benefits €13.65 per hour plus holiday pay Access to Wagestream, this is a new system which enables colleagues to track, save and access up to 50% of their wages prior to pay day. Wagestream also offers financial advice, contributing to the financial wellbeing of RAS colleagues. Free Minibus transport is offered in certain locations ONLY ( Dublin* and Carlow) Millage and expenses where minibus is not available Progression Opportunities Transport in Dublin must be discussed at interview stage Retail & Asset Solutions are hiring NOW with immediate starts available. If you think you are suitable for this position and you want to find out more, please apply today! retailsupport.reg6@retailassetsolutions.com
Revenue Operations COE Manager
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity This role is for a Revenue Accounting Team Manager within the Revenue Operations Department. As Avaya is working through a finance and digital transformation process, this role will focus on building, developing & leading a Centre of Excellence team whereby all members will aim to become subject matter experts and support various workstreams. This is a full-time position which will allow the successful candidate to develop, learn new skills and lead change in a dynamic environment. About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
General Accountant
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity This role is for EMEA Centralised Accounting Function. This is a permanent role which will allow a part qualified accountant to develop, learn new skills and take on responsibility in financial accounting. About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
Revenue Operations Manager
About Avaya Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. Learn more at www.avaya.com. About the Opportunity This role is for a Revenue Operations Manager within the Global Controllership Team. Avaya is transitioning to new business models and is also working through a finance and digital transformation process. This role will focus on changes to accounting processes, controls and audit approach. This is a Full-time position which will allow the successful candidate to develop, learn new skills and lead change in a dynamic environment. About the Responsibilities Footer Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at https://www.avaya.com/en/privacy/policy/) and applicable Privacy Statement relevant to this job posting (accessible at https://www.avaya.com/en/documents/info-applicants.pdf).
Assistant Office Manager – Executive Officer
The Role: The key purpose of this role is to assist in fulfilling WSI’s mission of education and lifesaving activities by assisting in the management of the physical office and assets. While reporting to the Financial and Office Manager, The Executive Officer will also be called upon to manage projects, oversee other team members, and assist other team members and council members from time to time. This role requires the EO to work independently and proactively, demonstrating Initiative, ownership and follow through of all tasks within their responsibility. While prior public sector experience is not required, this role would be ideal for an experienced clerical officer looking for the next step in their career. Experience in collation of data for reports to various functions and management of databases would be a distinct advantage. Experience in pensions reporting and SAGE would also be advantageous. This role is based in the Galway Office. We are currently operating a blended working structure, with some days in office and some days from home. CONDITIONS OF SERVICE Terms of Appointment Appointment is subject to a six-month probationary period. If at any-time during this period, it appears that the appointee would not be suitable for final appointment the probation will be terminated. Reporting Structure The Assistant Office Manager will report to the Office Manager, and will manage the Office Administrator. Location WSI has a Hybrid Working Policy that allows you to apply to work remotely up to three days and in the office for a minimum of 2 days a week. Tenure: The role is offered on an initial three year fixed term contract. Remuneration: €35,687 - €58,251. This appointment will be made on the Executive Officer scale in line with current Government pay policy. Please note that if you are new to the public sector, you will commence on the first increment of the scale. Different remuneration and conditions may apply, if, immediately prior to appointment the appointee is already a serving Public Servant. Prior to taking up duty an appointee seconded to the post will be required to provide a comprehensive statement to WSI from his/her substantive employer confirming salary and pension details. Annual Leave The appointee will be entitled to 23 working days holidays in each year (in addition to the usual Public and Bank Holidays) to be taken at a time or times convenient to WSI. The appointee will be required to take annual leave for the period of the Christmas closure of WSI offices. Key Responsibilities: Tasks Include the following: (Please note this list is not definitive nor restrictive) • Management of all physical assets for Water Safety Ireland, including company vehicles and equipment, ensuring all assets are maintained and insured as necessary. • Oversight of maintenance of the office building. This includes monthly ordering of supplies, scheduling of cleaning and maintenance as well as ad hoc maintenance with service providers as required. • Negotiation with all service providers for the office and assets annually, to ensure current contracts are fit for purpose. • Liaising with insurers in relation to assets; annual negotiation and renewal of policies. • People Management: Line management of the Office Administrator, including assistance with relevant duties when necessary. • Database Management: the management of several databases, including data entry. • Project Management: management of the update and integration of several databases and operating systems, as well as other integrations in the future. • Day to day office management: To ensure that the public phone number of the office is monitored during business hours. • To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. • Minimum required hours must be met each week, (currently 35). EO must accurately clock in and out for all attendance on the employee portal and adhere to all employee legislative and health and safety requirements. What Success looks like: The following Key Performance Indicators will be periodically measured to benchmark productivity and success in this role: · Successful management and delivery of key responsibilities · Demonstrating the key competencies relevant to this role, as specified below · To proactively review and update working calendar commitments to ensure that all agreed deadlines are consistently met. · To proactively reach out to relevant stakeholders in relation to calendar commitments to ensure that all agreed deadlines are consistently met. · Ensure all files, communication materials, and documentation relevant to role are clear concise and easily accessible to all relevant stakeholders. · Other KPIs as agreed between Financial Manager and Financial Officer Health and Safety · To report any health and safety issues clearly and promptly to all relevant stakeholders. · To attend all training. This may include training outside of normal working hours, and it may include training on site, at alternative locations or online training platforms. · To immediately attend to all accidents or incidents, ensuring that appropriately trained first aider is called if necessary and that all accidents and incidents are accurately and promptly reported to the Health and Safety Officer on the appropriate form. Customer Care · To be professional, courteous, and positive in all dealings with all stakeholders. · To deal with all customer queries, concerns or complaints in a prompt, courteous and professional manner. · To inform all relevant stakeholders of any customer complaints or concerns with a view to learning from the situation and preventing a recurrence. · To reflect the values of Water Safety Ireland and Public Service in every aspect of your role. Key Competencies this Role Requires: · People Management - A key competency of this role is People Management. This is demonstrated by: 1. Consulting and encouraging the full engagement of the team, encouraging open and constructive discussions around work issues. 2. Getting the best out of individuals and the team, encouraging good performance and addressing any performance issues that may arise Offering own ideas and perspectives. 3. Valuing and supporting the development of others and the team. 4. Encouraging and supporting new and more effective ways of working. 5. Dealing with tensions within the team in a constructive fashion. 6. Encouraging, listening to, and acting on feedback from the team to make improvements. 7. Actively sharing information, knowledge, and expertise to help the team to meet its objectives. · Analysis and Decision Making - A key competency of this role is the ability to analyse information and make appropriate decisions. This is demonstrated by: 1. Effectively dealing with a wide range of information sources, investigating all relevant issues. 2. Understanding the practical implication of information in relation to the broader context in which you work – procedures, divisional objectives etc. 3. Identifying and understanding key issues and trends. 4. Correctly extracting and interpreting numerical information, conducting accurate numerical calculations. 5. Drawing accurate conclusions & making balanced and fair recommendations backed up with evidence. · Delivery of Results - A key competency of the role is delivery of results. This is demonstrated by: 1. Taking ownership of tasks and being determined to see them through to a satisfactory conclusion. 2. Remaining logical and pragmatic in your approach, setting objectives and delivering the best possible results with the resources available through effective prioritisation. 3. Constructively challenging existing approaches to improve efficient customer service delivery. 4. Accurately estimating time parameters for projects, making contingencies to overcome obstacles. 5. Minimises errors, reviewing learning and ensuring remedies are in place. 6. Maximises the input of your team in ensuring effective delivery of results. 7. Ensuring proper service delivery procedures/protocols/reviews are in place and implemented, · Interpersonal and Communication Skills - A key competency of this role is demonstrating excellent interpersonal and communication skills. This is demonstrated by: 1. Modifying your communication approach to suit the needs of a situation or audience. 2. Actively listening to the views of others. 3. Liaising with other groups to gain co-operation. 4. Negotiating, where necessary, to reach a satisfactory outcome. 5. Maintaining a focus on dealing with customers in an effective, efficient, and respectful manner. 6. Being assertive and professional when dealing with challenging issues. 7. Expressing yourself in a clear and articulate manner when speaking and in writing. · Specialist Knowledge, Expertise and Self Development - A key competency of this role is demonstrating specialist knowledge, expertise, and self-development by: 1. Displaying high levels of skills and expertise in your own area and providing guidance to colleagues. 2. Having a clear understanding of the role, objectives, and targets and how they support the services delivered by WSI, and the ability to clearly communicate this to the team. 3. Leading by example, demonstrating the importance of development by setting time aside for development initiatives for yourself and for the team. · Drive and Commitment to Public Service Values- A key competency of this role is possessing the drive and commitment to Public Service Values. This is demonstrated by: 1. Remaining consistently committed to the cause of Water Safety and WSI’s mission. 2. Consistently striving to perform at a high level. 3. Demonstrating flexibility and openness to change. 4. Consistently ensuring that customer service is at the heart of your work and teamwork. 5. Remaining thorough and conscientious, even if work is routine. 6. Remaining enthusiastic and resilient, persevering in the face of challenges and setbacks. 7. Remaining honest and trustworthy. 8. Acting with Integrity at all times and encourages this in others. Person Specification Please note that this job description is not exhaustive or exclusive, and you may be called upon from time to time to perform tasks beyond the scope of this document, as dictated by the business needs.
Deli Assistant, Terryland
Deli Assistant with Market Deli Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. Market Deli is a contemporary and stylish brand where we offer an increased product range, at great value, all with great customer service and expertise every day in store by our team of management and delicatessen staff. By using innovative and creative ideas, our team endeavour to produce and present wholesome food of an exceptionally high standard. We are currently looking to recruit vibrant, passionate individuals into the role of deli assistants to join the team in our Market Deli concept in store. Our deli assistants have excellent product knowledge, provide outstanding customer service, and above all else are passionate about fresh food and retail. Suitable candidates should have some experience of working in a customer-facing environment, be motivated, have excellent customer care skills, be confident communicators and have a passion for helping people. Experience in food preparation is not essential while the ability to cook from scratch along with an interest in current food trends is preferable. As a deli assistant, you should be willing to learn and develop yourself, have a desire to succeed and to contribute to our positive team environment as well as promoting our unique brand. Key Skills Dunnes Stores is an Equal Opportunities Employer.
Sales Assistant Online Grocery
Dunnes Stores is Ireland’s leading retailer positioned at the cutting edge of food and fashion retailing. We have stores in Ireland, Northern Ireland and Spain and are expanding our service and product offer all the time. At Dunnes Stores, we pride ourselves in delivering outstanding service and quality products whether it is food or fashion. We strive for excellence in all that we do, be it our award winning Simply Better Food range, our Baxter and Green Market Deli or our collaborations with some of Irelands best Fashion and Homewares designers. Dunnes Stores offers a unique opportunity to work alongside one of the most dynamic retailers in Ireland. We are currently looking to recruit vibrant, passionate individuals into the role of Sales assistants. Our Sales Assistants have excellent product knowledge, provide outstanding customer service, and above all else are passionate about retail. The successful applicant will support our home delivery service by selecting products in store for our online customers and ensuring that their standards and expectations are met. The role requires you to use your product knowledge to ensure the products that are picked are of the highest quality and freshness and to ensure any substitutions are appropriate. Products are then packed in such a way they arrive at the customers’ home in perfect condition. To support the timely delivery of these products the ideal candidate must be available for a 5:00am start. Suitable candidates should have some experience of working in a customer facing environment, be motivated, have excellent customer care skills, be confident communicators and have a passion for helping people. As a Sales Assistant you should be willing to learn and develop yourself, have a desire to succeed and to contribute to our positive team environment aswell as promoting our unique brand. Key Skills Dunnes Stores is an equal opportunities employer CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.
