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Customer Success Operations Associate

ZoomCork

What you can expect As Customer Success Operations Associate, your goal is to help us efficiently scale the Customer Experience (CX) department whilst achieving our customer KPI goals. You will support day-to-day business operations including new logo intake and system administration. You will ensure data integrity in our CRM and optimize system setup. You will build and maintain reports and dashboards to track key metrics. You will help improve team performance through process improvement and best practice adoption. Seize this exciting opportunity to join one of the world’s fastest growing SaaS companies. About the Team Workvivo is an employee experience platform designed to amplify workplace culture and foster employee engagement, regardless of location. Committed to customer satisfaction, Workvivo focuses on enhancing employees' working lives across diverse industries globally. As part of Zoom, an intelligent collaboration platform, Workvivo aligns with Zoom's mission to prioritize people, enabling meaningful connections, modern collaboration, and driving innovation in businesses and individual interactions. What we’re looking for Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click  Learn for more information. About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

3 days agoFull-time

HGV Driver

Barna RecyclingCastlebar, County Mayo

Description: We are looking for HGV drivers to join our fleet. We are seeking customer focused individuals to collect waste and recycling on our Domestic and Commercial routes. HGV Driver Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-time

RCV Driver

Barna RecyclingBallina, County Mayo€18 per hour

We are looking for RCV Drivers to join our waste and recycling collection services. We are seeking customer focused individuals to collect waste and recycling on our Domestic and Commercial routes. RCV Driver Responsibilities: · To carry out required vehicle condition checks as required on daily or weekly basis in accordance with company policy · You will carry out assigned collection and delivery targets on a daily/weekly basis · You must ensure written and electronic records are maintained e.g. time sheets, worksheets, service dockets etc · Your role is to communicate courteously with customers and relay information that could potentially improve customer service or route optimisation to relevant supervisor · You will assist in training new personnel, as required · You must uphold a valid Class “C” Driving Licence and any accumulated points are communicated to the Transport Manager · To carry out any other duties as required by management in line with meeting Barna Waste company objectives Skills and Experience required: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-time

Bin Collection Operative

Barna RecyclingDrumshanbo, County Leitrim

We are looking for Bin Collection Operatives to join our waste and recycling collection services. We are seeking customer focused individuals to collect waste and recycling on our Domestic and Commercial routes. Bin Collector Operative Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-time

Yard Supervisor

Barna RecyclingDrumshanbo, County Leitrim

Barna Recycling is recruiting a yard supervisor to join our team in Drumshanbo. As Yard Supervisor you must have excellent attention to detail to identify hazards, oversee the daily operations and organisation of the yard to ensure efficient workflow, safety compliance, while supervising staff, managing the movement of equipment and coordinating with various departments within Barna recycling. Duties and Responsibilities · Manage the day to day running of the site. · Maintain the yard in a neat and safe condition · Oversee the General Operatives on site. · Ensure smooth operations of the site · Traffic management · Liaise with the Health and Safety department to conduct safety audits and conduct accident investigations. · Implement effective programmes for maintaining, enhancing, and fostering a ‘zero incident’ safety culture. · Foster a high standard and approach to health and safety compliance across the site · Must be able to work as part of a team but equally be able to work alone under limited supervision Requirements · Clean drivers licence · Previous yard experience. · Good leadership qualities · Ability to operate machinery · Waste Management and recycling experience is a distinct advantage. · Tickets for plant is a distinct advantage · Reasonable computer skills · Daily production reporting and ad hoc reports as requested · Proficiency in the English language Terms · Permanent contract · Salary negotiable depending on experience CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-timePermanent

HGV Driver

Barna RecyclingBallaghaderreen, County Roscommon

Role Summary: We are looking for HGV drivers to join our fleet covering the Mayo/Roscommon route. We are seeking customer focused individuals to collect waste and recycling on our Domestic and Commercial routes. HGV Driver Responsibilities: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE.

3 days agoFull-time

Skip Driver

Barna RecyclingBallaghaderreen, County Roscommon

Do you enjoy the freedom of multi drop and collection driving? If so, we have a great opportunity for you to join our skip team. You must hold a valid c licence, CPC and tacho then you are well on your way. If you are interested in joining a progressive supportive team, then you are in the right place. Duties: Delivery and collection of skips from commercial and domestic customers in the Galway city and Galway County area Ensure daily Vehicle checks completed Maintaining correct digital records in respect of skips collection/delivery/payment Adhere to all Health & Safety protocol Terms: Hours: 45 hours per week Permanent contract Company mobile phone If interested, then simply apply and start your career with Barna Recycling

3 days agoFull-time

RCV Driver

Barna RecyclingSligo€18 per hour

Role Summary: We are looking for RCV Drivers to join our waste and recycling collection services. We are seeking customer focused individuals to collect waste and recycling on our Domestic and Commercial routes. RCV Driver Responsibilities: · To carry out required vehicle condition checks as required on daily or weekly basis in accordance with company policy · You will carry out assigned collection and delivery targets on a daily/weekly basis · You must ensure written and electronic records are maintained e.g. time sheets, worksheets, service dockets etc · Your role is to communicate courteously with customers and relay information that could potentially improve customer service or route optimisation to relevant supervisor · You will assist in training new personnel, as required · You must uphold a valid Class “C” Driving Licence and any accumulated points are communicated to the Transport Manager · To carry out any other duties as required by management in line with meeting Barna Waste company objectives Skills and Experience required:

3 days agoFull-time

Institutional Engagement Contractor

DuolingoRemote

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in! Duolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we also offer English proficiency testing with the Duolingo English Test, and are bringing new subjects into the Duolingo app, where people can develop their Maths and Music skills. We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more! The Duolingo English Test is an alternative to traditional high-stakes testing — through a Duolingo-style experience: convenient, fast, and affordable. Students interested in studying abroad can certify their English with the Duolingo English Test instead of other standardised tests like the TOEFL and IELTS. We are now accepted by 5,500+ higher education institutions worldwide. Using AI and remote proctoring, we enable students to take the test online, on-demand, anywhere in the world. If you love making a difference in education through technology, this is the place for you. We are looking for a hands-on, resourceful, self-starter to help develop and begin implementing an engagement plan with Irish universities that consolidates recognition of the DET with Irish universities.You Will...

3 days agoFull-timeRemote

Safety Customer Support Representative

UberLimerick

About the Role At Uber, providing outstanding support that establishes trust for riders, drivers, eaters, delivery and restaurant partners—our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service performed in the smartest, most efficient way. As an Safety Investigations Specialist, you are all about helping and supporting our users with incidents that happened on a trip. We help people resolve their issues and turn unhappy users into our strongest evangelists. The right candidate is always looking for unique and exciting ways to solve problems with outstanding support and exceptional communication, ensuring that problems are resolved promptly while developing honest relationships with our community. Our safety investigations support teams are integral to ensure that “safety never sleeps” and ensure we live up to our culture value to Stand for Safety. NOTE: The role is for the overnight team working 5 days per week 11:45PM - 8:15AM. Who you are Incredibly empathetic and understanding of all parties including riders and drivers. You will be a powerful advocate for Uber’s users and are passionate about the community experience. Cool and calm under pressure. You have outstanding organizational skills, integrity, and great follow-through on tasks. Word-savvy. You’re eloquent and able to strike the perfect tone, whether you’re explaining a policy or process or responding to support issues via phone or IAS You love Uber. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand. You can move quickly with care. You adopt change and can absorb new information with ease. What you'll do Deliver high-quality service across multiple support platforms including phone and messaging Handle sensitive issues with compassion and empathy Provide support and reassurance during unforeseen incidents such as accidents Be a hardworking advocate for users while answering any questions that come your way Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences. Lead a high volume caseload by being organized and a subject matter expert Have keen eye for detail and strong sense of doing the right thing Triage issues and raise them when vital Be a great teammate through engagement and ownership Basic Qualifications Support experience in a high-volume environment, including service industries, retail, hospitality or other support environments Experience in escalated customer service or relevant prior experience investigating urgent and high-priority issues including accidents allegations and handling sensitive information Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis Dedication to excellence in behavior, performance and work product Ability to adjust and adapt in a dynamic work environment High proficiency using computers (typing, quickly navigating between various tools) Exceptional reading comprehension and writing skills. Ability to connect what users are asking for with answers to their true issues. Passion for helping others and creating support experiences that exceed users' expectations! Skilled at handling multiple issues at once to efficiently solve a large number of inquiries Must work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users Work time will be shift based totalling 40 hours per week Overnight and weekend shifts are required Preferred Qualifications Bachelor's degree or college experience preferred Customer support experience via messaging and phone and a consistent record of meeting KPIs

3 days agoFull-time
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