ETB jobs
Sort by: relevance | dateAdult Literacy Organiser
Applications are invited from suitably qualified persons for the following position: Adult Literacy Organiser Initial Assignment: City of Dublin FET College Crumlin, Captain’s Road, Southwest Campus Permanent Position Ref: ALOPC26 City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI). City of Dublin ETB Adult Education Services provide a range of part-time adult education options to learners in Adult Education Centres and in partnership with community providers across Dublin City. Accredited delivery is provided at NFQ levels 1-6 and a range of non-accredited programmes are available to meet the needs of learners. Further information is available at: https://adulteducationcityofdublinetb.ie Proposed Timeframe: Shortlisting will take place commence on: 15th June 2026 Interviews will commence week beginning: 22nd June 2026 *All dates are subject to change and are for guidance only Location of Position: The positions will be based initially in City of Dublin FET College Ballyfermot, Ballyfermot Civic Centre, Ballyfermot Road, Dublin 10 D10 T042 Salary: For persons entering public service for the first time, starting pay will be at theminimum point of the ALO salary scale, €48,911 p.a. This is not negotiable. An incremental salary scale applies thereafter. Previous public sector experience may be eligible for incremental credit, to be determined upon appointment. Annual Leave: 35 working days per annum. Hours of Work: 35 hours per week with evening or occasional weekend work involved. A time in lieusystem will operate as necessary. Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. Referees: Candidates must supply details of two referees on their application form, please note that these referees should have knowledge of you and your work to whom professional reference can be made. One of which should be your current or most recent employer. Referees may be contacted pre or post interview directly by City of Dublin ETB at its convenience and without further notice to candidates. Notes: • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when forwarding applications are not the responsibility of City of Dublin ETB. Therefore, candidates are strongly advised to submit applications well before the 12 Noon deadline on the specified closing date. • Your application will be assessed on the information you submit. Please ensure all sections are completed fully and accurately, giving clear evidence of qualifications, skills and experience. Incomplete applications may not be considered. • All enquiries regarding your application should be made to applications@cdetb.ie. You must use the post reference in the subject line of the email. • Providing incorrect information or deliberately concealing any relevant facts may result in disqualification from the selection process or, where discovery is made after appointment, in summary dismissal. • City of Dublin ETB may contact the named referees and / or employers for a reference should you be called to interview. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level. • Any travel or other expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded by City of Dublin ETB. • City of Dublin ETB reserves the right to change or withdraw the above post without prior notification. Latest date for receipt of completed online applications for the above is: 12 noon on Monday 15th June 2026 Late applications will not be accepted. Shortlisting may take place. Canvassing will disqualify. City of Dublin Education and Training Board is an equal opportunities employer. Please see Information Guide.
Grade VII – Senior Business Analyst (Confined Pool)
Applications are invited from suitably qualified persons for the following position: Confined Competition: Education and Training Sector Candidate Pool Grade VII – Senior Business Analyst Initial Assignment: SUSI, MySUSI Specific Purpose Contract Ref: G7SPMS26 City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI). Student Universal Support Ireland (SUSI) is a unit of City of Dublin ETB which is designated by the Minister for Further and Higher Education, Research, Innovation and Science as the single Irish national awarding authority for student grants in further and higher education. SUSI is a dynamic workplace based in Ballsbridge, Dublin 4 and features a challenging balance of day-to-day operations and strategic development projects. The core work of SUSI involves the annual processing of large numbers of online grant applications within short timeframes to determine eligibility under the criteria of the Student Grant Scheme. Approximately 100,000 grant applications are received on an annual basis. SUSI has also broadened its functions in recent years and now provides services relating to the 1916 Bursary, the International Protection Student Scheme, the PLC Bursary for Displaced Persons (Ukraine), the National Tertiary Office Programmes and the All-Ireland Scholarship. Proposed Timeframe: Shortlisting will take place week commencing: 15 th June 2026 Interviews will commence week beginning: 22nd June 2026 *All dates are subject to change and are for guidance only Location of Position: The position will be based in SUSI, Shelbourne Road, Dublin 4. Salary: For persons entering public service for the first time, starting pay will be at the minimum point of the Grade VII Salary Scale, €60,610. This is not negotiable. An incremental salary scale applies thereafter. Previous public sector experience may be eligible for incremental credit, to be determined upon appointment. Annual Leave: 29 Working Days Per Annum Hours of Work: 35 Hours per week Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. Referees: Candidates must supply details of two referees on their application form, please note that these referees should have knowledge of you and your work to whom professional reference can be made. One of which should be your current or most recent employer. Referees may be contacted directly pre or post interview directly by City of Dublin ETB at its convenience and without further notice to candidates. Notes: • Applicants must create a profile in order to apply for positions via our online system, which can be done through the link application link. • Creating a profile is NOT applying for a position. • After a profile is created only then can positions be applied for. The system will generate an email advising that a position has been applied for, and will provide the reference number, if you do not receive this confirmation you have not applied for the position. • Candidates with queries should contact applications@cdetb.ie for assistance quoting the reference number, however candidates with technical queries should use the help function available at the login area in the first instance. • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when forwarding applications are not the responsibility of City of Dublin ETB. Therefore, candidates are strongly advised to submit applications well before the 12 Noon deadline on the specified closing date. • Your application will be assessed on the information you submit. Please ensure all sections are completed fully and accurately, giving clear evidence of qualifications, skills and experience. Incomplete applications may not be considered. • All enquiries regarding your application should be made to applications@cdetb.ie. You must use the post reference in the subject line of the email. • Providing incorrect information or deliberately concealing any relevant facts may result in disqualification from the selection process or, where discovery is made after appointment, in summary dismissal. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level. • Any travel or other expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded by City of Dublin ETB. Completed online applications should be submitted no later than: 12 noon on Friday 12th June 2026 Late applications will not be accepted. Shortlisting may take place. Canvassing will disqualify. City of Dublin Education and Training Board is an equal opportunities employer. Please see Information Guide for further details.
Grade VI – Business Analyst (Confined Pool)
Applications are invited from suitably qualified persons for the following position: Confined Competition: Education and Training Sector Candidate Pool Grade VI – Business Analyst Initial Assignment: SUSI, MySUSI Specific Purpose Contract Ref: G6SPMS26 City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI). Student Universal Support Ireland (SUSI) is a unit of City of Dublin ETB which is designated by the Minister for Further and Higher Education, Research, Innovation and Science as the single Irish national awarding authority for student grants in further and higher education. SUSI is a dynamic workplace based in Ballsbridge, Dublin 4 and features a challenging balance of day-to-day operations and strategic development projects. The core work of SUSI involves the annual processing of large numbers of online grant applications within short timeframes to determine eligibility under the criteria of the Student Grant Scheme. Approximately 100,000 grant applications are received on an annual basis. SUSI has also broadened its functions in recent years and now provides services relating to the 1916 Bursary, the International Protection Student Scheme, the PLC Bursary for Displaced Persons (Ukraine), the National Tertiary Office Programmes and the All-Ireland Scholarship. Proposed Timeframe: Shortlisting will take place week commencing: 15 th June 2026 Interviews will commence week beginning: 22nd June 2026 *All dates are subject to change and are for guidance only Location of Position: The position will be based in SUSI, Shelbourne Road, Dublin 4. Salary: For persons entering public service for the first time, starting pay will be at the minimum point of the Grade VI Salary Scale, €57,896. This is not negotiable. An incremental salary scale applies thereafter. Previous public sector experience may be eligible for incremental credit, to be determined upon appointment. Annual Leave: 27 Working Days Per Annum Hours of Work: 35 Hours per week Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. Referees: Candidates must supply details of two referees on their application form, please note that these referees should have knowledge of you and your work to whom professional reference can be made. One of which should be your current or most recent employer. Referees may be contacted directly pre or post interview directly by City of Dublin ETB at its convenience and without further notice to candidates. Notes: • Applicants must create a profile in order to apply for positions via our online system, which can be done through the link application link. • Creating a profile is NOT applying for a position. • After a profile is created only then can positions be applied for. The system will generate an email advising that a position has been applied for, and will provide the reference number, if you do not receive this confirmation you have not applied for the position. • Candidates with queries should contact applications@cdetb.ie for assistance quoting the reference number, however candidates with technical queries should use the help function available at the login area in the first instance. • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when forwarding applications are not the responsibility of City of Dublin ETB. Therefore, candidates are strongly advised to submit applications well before the 12 Noon deadline on the specified closing date. • Your application will be assessed on the information you submit. Please ensure all sections are completed fully and accurately, giving clear evidence of qualifications, skills and experience. Incomplete applications may not be considered. • All enquiries regarding your application should be made to applications@cdetb.ie. You must use the post reference in the subject line of the email. • Providing incorrect information or deliberately concealing any relevant facts may result in disqualification from the selection process or, where discovery is made after appointment, in summary dismissal. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level. • Any travel or other expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded by City of Dublin ETB. Completed online applications should be submitted no later than: 12 noon on Friday 12th June 2026 Late applications will not be accepted. Shortlisting may take place. Canvassing will disqualify. City of Dublin Education and Training Board is an equal opportunities employer. Please see Information Guide for further details.
Pro Rata Teacher Appointments 2026-2027
Pro Rata Teacher Appointments 2026-2027 City of Dublin Education and Training Board (ETB) is inviting applications for Pro Rata Teaching Positions that may arise for the 2026-2027 academic year, across Post Primary and Further Education settings. This is your opportunity to be part of a dynamic, student-focused team that is committed to inclusive and innovative education throughout the city. Whether you’re a newly qualified teacher or an experienced educator seeking a rewarding challenge, we want to hear from you! Why work with City of Dublin ETB? • Teaching opportunities across a range of subjects and levels • Diverse and inclusive learning environments • Supportive, collaborative professional culture • Continuous profession development and career growth • Be part of a team making a real impact on learners’ lives A person appointed as a Pro Rata Teacher (PRT) will be offered a contract for a set number of hours each week over the full school year. The contract will commence no later than 1st November 2026 and will run until 31st August 2027. All vacancies are subject to the Director of Redeployment agreeing to the posts being filled, following the completion of the Redeployment Scheme. All appointments are subject to assessment, confirmation and approval of academic qualifications for the jobs as advertised, confirmation of Teaching Council registration, confirmation of medical fitness to work and final sign off by the Chief Executive City of Dublin ETB. A number of the posts advertised are Specific Purpose, this means that they are there to provide cover for a teacher on officially approved leave e.g. career-break, job-share, secondment or to cover a teacher who has been internally reassigned within City of Dublin ETB. Before applying for a PRT position applicants are advised to read both this Information Guide and the Department of Education and Skills Circular Letter 0052/2013. This Circular can be accessed on the Department’s website: gov.ie - Circulars (www.gov.ie). Applications are invited for the following positions which may arise in City of Dublin ETBs Schools/Colleges/Centres for the 2026-2027 academic session. City of Dublin ETB reserves the right to change or withdraw any of the post below without prior notification. Whilst the initial vacancy may be in one centre, City of Dublin ETB reserves the right to transfer teaching staff within the City of Dublin ETB scheme as a whole according to the requirements of the scheme. All hours indicated are subject to satisfactory enrolments and may vary due to timetabling requirements. Please note that all successful applicants must take up duty in the position before 1st November 2026. Proposed Timeframe: Shortlisting will commence: 2 nd June 2026. Interviewing will begin: 3 rd June 2026. *All dates are subject to change and are for guidance only Salary: As per salary scales laid down by the Department of Education (salary pro-rata commensurate with number of contract hours). In certain circumstances an applicant may be eligible to enter on the salary scale at a point above the minimum. Successful candidates will initially be paid at the unqualified rate until such time as their qualifications have been assessed by a City of Dublin ETB Director. In order to receive the fully qualified rate Teaching Council registered subject(s) must match the post title appointed to and the registered route (i.e. second level / further education) match the centre appointed to. When this process is complete teachers will be placed on the correct point of the scale and any arrears due paid accordingly. Payment will be made monthly via EFT. Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. Referees: Candidates must supply details of two referees on their application form, please note that these referees should have knowledge of you and your work to whom professional reference can be made. One of which should be your current or most recent employer. Referees may be contacted pre or post interview directly by City of Dublin ETB at its convenience and without further notice to candidates. Notes: • Applicants must create a profile in order to apply for positions via our online system, which can be done through the link application link. • Creating a profile is NOT applying for a position. • After a profile is created only then can positions be applied for. The system will generate an email advising that a position has been applied for, and will provide the reference number, if you do not receive this confirmation you have not applied for the position. • Candidates with queries should contact applications@cdetb.ie for assistance quoting the reference number, however candidates with technical queries should use the help function available at the login area in the first instance. • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when forwarding applications are not the responsibility of City of Dublin ETB. Therefore, candidates are strongly advised to submit applications well before the 12 Noon deadline on the specified closing date. • Your application will be assessed on the information you submit. Please ensure all sections are completed fully and accurately, giving clear evidence of qualifications, skills and experience. Incomplete applications may not be considered. • All enquiries regarding your application should be made to applications@cdetb.ie. You must use the post reference in the subject line of the email. • Providing incorrect information or deliberately concealing any relevant facts may result in disqualification from the selection process or, where discovery is made after appointment, in summary dismissal. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level. • Any travel or other expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded by City of Dublin ETB. Latest date for receipt of completed online applications: 12 noon Tuesday 2nd June 2026 Late applications will not be accepted. Shortlisting of candidates may take place. Canvassing will disqualify. City of Dublin ETB is an equal opportunities employer Please see Information Guide for further details.
Instructor Post: Electrical
Applications are invited from suitably qualified persons for the following position: Instructor Post: Electrical City of Dublin FET College Finglas, Jamestown Road, Northwest Campus Permanent Position Ref: IEF26 City of Dublin Education and Training Board (City of Dublin ETB) was established on 1st July 2013 under the Education and Training Boards Act, 2013. City of Dublin ETB has 3,000 employees and an annual budget of €580m. It is the state education and training authority for Dublin city and serves the area covered by Dublin City Council. This provision is delivered to over 48,000 learners (20,000 full-time and 28,000 part-time) and is supported by a range of services including a psychological service, a curriculum development unit, a buildings maintenance unit and Head Office staff in Ballsbridge. It also has statutory responsibility for supporting the provision, coordination, administration and assessment of youth work services in Dublin city and is the lead partner for Music Generation Dublin City. City of Dublin ETB is also responsible for the national awarding authority for student grants in Ireland, Student Universal Support Ireland (SUSI). Since its establishment 1983 the centre is embedded as the provider of several Phase 2 Craft Apprenticeshipstrades in the area of Electrical, Motor Mechanics, Plumbing, Carpentry & Joinery and Sheetmetal. Since then, thousands of Apprentices attending our courses have expanded their skills and knowledge in their chosen field of learning. Please note that a Panel may be formed from which vacancies in this subject area may be filled in a permanent, fixed term or specific purpose capacity. Proposed Timeframe: Shortlisting will take commencing: 10th June 2026 Trade Tests to take week of: 22nd June 2026 Interviewing to commence week beginning: 6 th July 2026 *All dates are subject to change and are for guidance only Salary: €49,007 - €77,149 pro rata per annum. Starting pay will be dependent on an applicant’s post-qualification experience. Incremental credit will be applied based on the number of years post-qualification experience up to a maximum of 5 increments. For example, an applicant taking up a position 5 years post qualification experience, will start on point 6 of the scale (€55,624 p/a pro rata). Annual Leave: 25 days per annum. Hours of Work: 35 hour working week (full-time post), finishing at 1.00 pm on Fridays. Location of Position: The position will be based initially in City of Dublin FET College Finglas, Jamestown Road, Northwest Campus, Jamestown Road, Finglas, Dublin 11, D11 KW18. Declaration: Applicants will be required to declare whether they have previously availed of a Public Service scheme of incentivised early retirement, including schemes not specifically mentioned above. Applicants will also be required to declare any entitlements to a Public Service pension benefit (in payment or preserved) from any other Public Service employment and/or where they have received a payment-in-lieu in respect of service in any Public Service employment. Referees: Candidates must supply details of two referees on their application form, please note that these referees should have knowledge of you and your work to whom professional reference can be made. One of which should be your current or most recent employer. Referees may be contacted pre or post interview directly by City of Dublin ETB at its convenience and without further notice to candidates. Notes: • Please note that it is the responsibility of the applicant to ensure that all applications are received on time. Any technical difficulties encountered by the sender when forwarding applications are not the responsibility of City of Dublin ETB. Therefore, candidates are strongly advised to submit applications well before the 12 Noon deadline on the specified closing date. • Your application will be assessed on the information you submit. Please ensure all sections are completed fully and accurately, giving clear evidence of qualifications, skills and experience. Incomplete applications may not be considered. • All enquiries regarding your application should be made to applications@cdetb.ie. You must use the post reference in the subject line of the email. • Providing incorrect information or deliberately concealing any relevant facts may result in disqualification from the selection process or, where discovery is made after appointment, in summary dismissal. • Selection will be by the way of a competitive interview which will focus on the key skills and duties of the role and the competencies associated with roles at this level. • Any travel or other expenses incurred by candidates whilst undertaking or attending any elements of the selection process will not be refunded by City of Dublin ETB. Latest date for receipt of completed online applications for the above is: 12 noon on Wednesday 10th June 2026 Late applications will not be accepted. Shortlisting may take place. Canvassing will disqualify. City of Dublin Education and Training Board is an equal opportunities employer. Please see Information Guide for further details.
Clerical Officer
Nature of Post As specified on advertisement. Salary Scale €31,619 - €48,925 (including long service increment). Rate of remuneration may be adjusted from time to time in line with Government pay policy. Annual Leave 22 working days per annum (pro rata). Location Appointment is to the Louth and Meath Education and Training Board Scheme. The successful applicant’s first assignment will be as specified on advertisement. Reporting/Accountability Relationship The Clerical Officer Grade III reports to the Grade IV/V Officer within the section, or the principal in a school setting. Post Summary/Purpose The appointee may be assigned to any of a very wide variety of areas or activities carried out in the Louth and Meath ETB Scheme. Duties may include preparation, certification and processing of salaries, processing of accounts, processing of examination results, student admission and registration, record keeping, reception duties. The position may arise in a school, requiring knowledge of and competence in the full range of school administration skills. ELIGIBILITY CRITERIA Health and Character Those under consideration for a position may at the discretion of the employer be required to complete a health and character declaration and a Garda Vetting Form. References will be sought. Citizenship Requirement Citizenship Requirement: Candidates should note that eligibility to compete for posts is open to citizens of the European Economic Area (EEA) or to non-EEA nationals with a valid work permit. The EEA consists of the Member States of the European Union along with Iceland, Liechtenstein and Norway. Swiss citizens under EU agreements may also apply. Candidates for a Clerical Officer Grade III post by open competition must: • have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Service. • be capable and competent of fulfilling the role to a high standard. • have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriaterelevant experience which encompasses equivalent skills and expertise. Desirable criteria • Excellent administrative and IT skills • Excellent interpersonal and communication skills • Excellent customer service skills • Good knowledge of record keeping • Ability to process work with a high level of attention to detail COMPETENCIES REQUIRED The appointee to the Clerical Officer Grade III post will be required to show evidence of the following competencies: Teamwork • Shows respect for colleagues and co-workers • Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate • Offers own ideas and perspectives • Understands own role in the team, making every effort to play his/her part Information Management/Processing • Approaches and delivers all work in a thorough and organized manner • Follows procedures and protocols, understanding their value and the rationale behind them • Keeps high quality records that are easy for others to understand • Draws appropriate conclusions from information • Suggests new ways of doing things better and more efficiently • Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc. Delivery of Results • Takes responsibility for work and sees it through to the appropriate next level • Completes work in a timely manner • Adapts quickly to new ways of doing things • Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes • Writes with correct grammar and spelling and draws reasonable conclusions from written instructions • Identifies and appreciates the urgency and importance of different tasks • Demonstrates initiative and flexibility in ensuring work is delivered • Is self-reliant and uses judgment on when to ask manager or colleagues for guidance Customer Service & Communication Skills • Actively listens to others and tries to understand their perspectives/ requirements/ needs • Understands the steps or processes that customers must go through and can clearly explain these • Is respectful, courteous, and professional, remaining composed, even in challenging circumstances • Can be firm when necessary and communicate with confidence and authority • Communicates clearly and fluently when speaking and in writing Specialist Knowledge, Expertise and Self Development • Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc. • Clearly understands the role, objectives and targets and how they fit into the work of the unit • Is committed to self-development and continuously seeks to improve personal performance Drive & Commitment to Public Service Values • Consistently strives to perform at a high level and deliver a quality service • Serves the Government and people of Ireland • Is thorough and conscientious, even if work is routine • Is enthusiastic and resilient, persevering in the face of challenges and setbacks • Is personally honest and trustworthy • At all times, acts with integrity
