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Cantor Fitzgerald

Role Summary:As the first point of contact for visitors and callers, you will play a crucial role in creating a positive experience for all internal and external stakeholders. Your responsibilities will include managing the reception area, operating a busy switchboard, coordinating meetings, and assisting with other administrative tasks. ResponsibilitiesKey Responsibilities:<ul><li>Front of House Duties:<ul><li>Greet visitors and ensure they feel welcomed, directing them to the appropriate individual or department.</li><li>Maintain a tidy and professional reception area.</li></ul></li><li>Switchboard Operation:<ul><li>Answer all incoming calls in a friendly, timely, and polite manner.</li><li>Redirect calls to the relevant departments and take messages as required.</li></ul></li><li>Customer Service &amp; Queries:<ul><li>Handle inquiries efficiently, providing information where possible or forwarding queries to the correct department.</li><li>Ensure a high standard of customer service to internal and external visitors.</li></ul></li><li>Administrative Support:<ul><li>Book and coordinate courier and taxi services as required.</li><li>Manage the meeting room calendar, ensuring spaces are booked efficiently.</li><li>Tidy and organize meeting rooms before and after use.</li></ul></li><li>Team Support:<ul><li>Assist other members of the administration team when necessary, contributing to overall office efficiency.</li></ul></li><li>Other Duties:<ul><li>Perform any ad hoc duties as they arise, supporting the smooth running of the office.</li></ul></li></ul>QualificationsKey Skills &amp; Qualifications:<ul><li>Strong communication and interpersonal skills.</li><li>Excellent telephone etiquette and customer service skills.</li><li>Highly organized with the ability to manage multiple tasks simultaneously.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook) and other office software.</li><li>Ability to work independently and as part of a team.</li><li>Prior experience in a reception or customer-facing role is preferred.</li></ul>

Green-straw jobs

Green-straw jobs

Receptionist