Public-Service jobs in Dublin
Sort by: relevance | dateCustomer Service Agent
Description Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport!These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training.Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays) Salary increase to €32,000 on completion of 12 months continuous service Based in Dublin Airport, you will be work as part of a team with duties including:
Climate Change and Sustainability Services Summer Internship
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Are you ready to shape the future with confidence? At EY, our Summer Internship gives you more than a glimpse into professional life. From day one, you become part of a real team, working on live projects, meeting clients and making a meaningful contribution. You’ll take part in an induction with interns from across Ireland, meet your buddy and career counsellor and get the support you need to settle in quickly. Throughout the summer, you’ll receive hands-on training in your chosen area, join skills workshops, attend seminars and take part in a group challenge that builds confidence and collaboration. You’ll develop practical skills in areas like project management, problem solving and communication, while learning how our business works from the inside out. There are plenty of social events too, giving you the chance to connect, grow your network and enjoy the full EY experience. Smart Move. Big Futures Start Here. Choose your clients: We engage with a diverse range of client sectors, each presenting unique challenges and opportunities. All our client sectors offer valuable experiences that enable you to make significant contributions. When applying, you will be asked to indicate your preference for the type of clients you would like to work with. You may choose from: EY – All Industry Clients: This category includes some of EY’s largest global clients in the following industries/sectors: Consumer & Health, Industrials & Energy, Government & Infrastructure, Technology, Media & Telecommunications, and Private. EY – Global Financial Services Clients (GFS): Focus exclusively on clients in the financial sector through EY’s dedicated Global Financial Services. This includes area like Banking and Capital Markets, Wealth and Asset Management, Insurance, Fintech & Technology Payments, Aviation Finance and Structured Finance. The opportunity: your next adventure awaits What is Climate Change and Sustainability Services (CCaSS) at EY? In today’s increasingly competitive and accountable business environment, organisations are expected to report on both their financial and non-financial performance. Organisations can no longer afford to ignore sustainability and stakeholder concerns. This shift is driven by a growing emphasis on environment, social and governance (ESG) factors, which can significantly impact a company’s long-term value. EY’s global Climate Change and Sustainability Services (CCaSS) teams understand the evolving pressures surrounding these challenges. As a result, they can help companies to respond by understanding and evaluating the broader value impacts and outcomes, identifying the opportunities, and supporting the reporting of nonfinancial performance risks to their stakeholders. What we look for: CLICK THE APPLY BUTTON TO GO TO THEIR CAREERS PAGE WHERE YOU CAN CHECK THIS JOB AND ALL OTHER OPPORTUNITIES AVAILABLE
Core Business Services Summer Internship Programme 2026
EY Ireland – Core Business Services Summer Internship Programme 2026 At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Are you ready to shape the future with confidence? At EY, our Summer Internship gives you more than a glimpse into professional life. From day one, you become part of a real team, working on live projects, meeting clients and making a meaningful contribution. You’ll take part in an induction with interns from across Ireland, meet your buddy and career counsellor and get the support you need to settle in quickly. Throughout the summer, you’ll receive hands-on training in your chosen area, join skills workshops, attend seminars and take part in a group challenge that builds confidence and collaboration. You’ll develop practical skills in areas like project management, problem solving and communication, while learning how our business works from the inside out. There are plenty of social events too, giving you the chance to connect, grow your network and enjoy the full EY experience. Smart Move. Big Futures Start Here. Choose your clients: We engage with a diverse range of client sectors, each presenting unique challenges and opportunities. All our client sectors offer valuable experiences that enable you to make significant contributions. When applying, you will be asked to indicate your preference for the type of clients you would like to work with. You may choose from: EY – All Industry Clients: This category includes some of EY’s largest global clients in the following industries/sectors: Consumer & Health, Industrials & Energy, Government & Infrastructure, Technology, Media & Telecommunications, and Private. EY – Global Financial Services Clients (GFS): Focus exclusively on clients in the financial sector through EY’s dedicated Global Financial Services. This includes area like Banking and Capital Markets, Wealth and Asset Management, Insurance, Fintech & Technology Payments, Aviation Finance and Structured Finance. The opportunity: your next adventure awaits Once you apply for the Summer Internship programme in Core Business Services, our teams will review your application and if successful, you will be invited to interview with either our EY Ireland CBS – Events & Sponsorship team or our Business Development team. *If you have a preference for one specific team, please include this preference in your application. Events & Sponsorships The Events & Sponsorships Intern will support the planning, delivery, and reporting on events and sponsorship market activities. The role is a mix of coordination, research (competitor analysis and event research), administration, and on-the-day event support, helping to ensure partners, sponsors, and attendees have a smooth and positive experience. This is a client facing role with interaction across all service lines. The intern will learn stakeholder management and project management skills. We are looking for someone with knowledge of AI to help implement and streamline our reporting processes using AI. The intern will work on our big summer hospitality events such as GAA, Autumn Internationals, The Gloss Gala & Business & Finance awards. Business Development The Business Development team plays a critical role in providing support for focus accounts in EY, helping to activate opportunities, build cross service line collaboration, and provide pursuit management across our business. This internship will provide you with an opportunity to support the Business Development team in delivering best in class support for our internal stakeholders. You will work as part of a talented team on a range of interesting projects, allowing you to bring the best of your communication and organisational skills to life. Your day-to-day activities in Business Development will see you work across all sectors, supporting the team on all aspects of account management (e.g. strategic account plans and monthly meetings) , account administration (e.g. creating management reports), Public & Private sector pursuits (e.g. process and content management (including public sector portal and tender submissions), and supporting the wider Market Segment team (e.g. compiling performance reports, collating data, preparing decks and packs for markets boards and leadership, including reports on our Client Experience (Cx) programme) On occasions, you may get to work with other members of the BD function on business critical projects as they arise. You will work as part of an innovative team, and make a real contribution to EY’s growth strategy. We trust the students who join EY to make a real impact, and we encourage you to do so. What we look for:
Tax Manager, Private Clients Services
Description Our collective blend of expertise and experience makes PwC a great place to work. PwC Ireland welcomes top talent from all backgrounds to join us at the start of what will be your lifelong journey of development and discovery. Let's see where your talent could take you. Line of Service Tax Industry/Sector Not Applicable Specialism General Tax Consulting Management Level Manager Job Description & Summary About us: Our Private Client team advises a broad range of clients on a number of different taxation issues. We specialise in advising high net worth individuals, owner-managed businesses and partnerships in relation to personal tax matters, succession planning, structuring ownership of investments and property transactions. We also provide advice to larger corporates and SMEs on management incentivisation and retention of key employees. What does this role offer: You will gain comprehensive experience across a range of PCS services including; high-end personal tax advisory and consulting services, tax authority intervention and audit defence, advising on M&A transactions from the management’s perspective, personal tax compliance for a diverse range of clients, input into management incentive plans for a number of corporate clients and advising on real estate and property transactions. As a Private Client Tax Manager, you will work as part of a team of problem solvers withextensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to: Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Accepting Feedback, Account Reconciliation, Active Listening, Analytical Thinking, Business Tax, Calculating Tax, Capital Gains Tax, Coaching and Feedback, Communication, Compliance Oversight, Compliance Support, Corporate Tax Planning, Corporate Tax Self Assessment, Creativity, Direct Tax, Domestic Restructuring (Taxes), Drafting Tax Documents, Embracing Change, Emotional Regulation, Empathy, Financial Statement Analysis, Inclusion, Income Tax Provisions, Information Gathering {+ 35 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date PwC Ireland is committed to creating an environment that promotes equality and dignity at work. Working together in an inclusive environment enables us to harness the collective and complementary skills, knowledge, background, and networks of our people. Job ID: 650099WD Location: Dublin Line of Service: Tax Specialism: General Tax Consulting
Clinical Specialist Occupational Therapist, Scoliosis Service
The clinical specialist occupational therapist will work within the occupational therapy team and provide in-patient and or outpatient occupational therapy to the scoliosis surgery service. The clinical specialist occupational therapist will be working across our national spinal injuries occupational therapy service and as part of our wider network with critical care, orthopaedics, surgery and trauma. The service will be developed in line with national initiatives. Clinical input may be required into other speciality services in times of staff leave and absence. Informal enquiries can be made to: Laura Binions, Occupational Therapy Manager in Charge 3, 01-8034100 or Orlaith McPhillips, Occupational Therapy Operations Manager, 01-854-5933
Social Care Worker Day And Residential Services
St. Michael's House is a community based organisation committed to providing a quality person centred service and high standard of living to people with an intellectual disability in the greater Dublin area. The successful candidate will have the opportunity to work with a skilled and responsive staff team to deliver a high quality service for three young people. Working closely with the Social Care Leader, multi disciplinary team and families, the key task is to provide positive behaviour and person centred supports to ensure a good quality of life for these three young people. Essential Criteria for Applicants · Previous experience of supporting individuals with intellectual disability. · Have experience of working as part of a team. · Experience implementing positive behaviour support plans · Have experience of a key working role focusing on promoting independence and community integration. · Excellent communication skills. · A full clean driver’s licence and be willing to drive as part of your role. · Eligible to work in Ireland Essential Qualifications Required: · QQI Level 7 Bachelor of Arts in Applied Social Studies (Disability) - Open Training College · Level 7 award in Social Care/Studies delivered by TUD, Institute of Technology, DIT or National University of Ireland or · CORU Registration Salary Scale: Successful candidates will be paid in line with the August 2025 HSE revised consolidated Social Care Worker pay scale (point 1; €40,351 – point 12; €56,650 per annum based on working a 39 hour week). Should you have no prior public sector experience you will be placed on point 1 of the pay-scale above. Benefits of working in St Michael's House · HSE Pay Scale (incremental*) · Premium Payments (Frontline staff) · Sick Pay Scheme · Paid Maternity Leave · Pension · Cycle to Work Scheme · Generous Annual Leave · Employee Assistance Programme · Training / CPD · Career Progression To apply: please provide us with an up to date CV with no gaps and a cover letter to https://www.rezoomo.com · A comprehensive CV, detailing education, skills, career history, experience. · 2. A short cover letter/personal statement (i.e., no more than 2 pages) outlining why you wish to be considered for the post and where you believe your skills, experience and values meet the requirements of the position Social Care Worker with St. Michael’s House. · Only candidates shortlisted for interview will be contacted. Informal enquires: Deirdre Gaffney at Deirdre.Gaffney@smh.ie Closing Date: December 26th 2025 at 5pm Candidates should note that canvassing will disqualify them. St. Michael’s House is an equal opportunities employer.
CMS Project Lead And Change Manager
Clinical Management System Project Lead & Change Manager Informal enquiries for this recruitment panel advertisement are most welcome. Please contact: Mary Flanagan| CEO | 01 406 8724| mflanagan@olh.ie Carol Phelan| CMS Project Lead and Change Manager | 087 477 1684 | cphelan@olh.ie A detailed Job Description & Person Specification can be downloaded below or by contacting the HR Department | hr@olh.ie Latest date for receipt of applications is 12 PM on Thursday 1stJanuary 2026. Our Lady’s Hospice & Care Services is an equal opportunities employer and supports a smoke free environment. *A panel may be formed as a result of this campaign for CMS Project Lead & Change Manager from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled*
DNCC Speech And Language Therapist, Senior Children`s Disability Network Team, Teiripeoir Urlabhra Agus Teanga, Sinsearach CDNT
*PLEASE NOTE: this is a Supplementary Campaign* If you are already on the Speech & Language Therapist, Senior - Children`s Disability Network Team panel, reference number DNCC25162 formed in 2025, please note you do NOT need to apply for this campaign. The panel formed from this campaign will be supplementary to this panel. Informal Enquiries for the role: Name: Laura O’Connell Title: North Inner City Children’s Disability Network Manager Mobile: 0860214259 Email: laura.oconnell@hse.ie Name: Fiona O’Brien Title: Finglas Children’s Disability Network Manager Mobile: 0876669512 Email: Fiona.obrien10@hse.ie HR Enquiries: Integrated Health Areas of Dublin North County and Dublin North City & West is committed to providing information and services which are accessible to all, if you have a recruitment related query or require accessibility assistance throughout any stage of the recruitment process, please contact: livia.bostan@hse.ie Purpose of the Post: / Details of Service: The purpose of the post is: For further support on applying for this role please refer to: https://www.rezoomo.com/contentfiles/hselearning/mod1/story.html Your application must be your own work and reflect your own experiences, competencies and skills. Do not use AI to complete the application form.
Courts Service Judicial Assistant 2026
1. THE ROLE The role of judicial assistant is to provide assistance to a judge in the carrying out of their judicial function. This includes providing assistance with court going activities, administrative and general support. Judicial assistants support judges of the Supreme Court, the Court of Appeal, the High Court and the Circuit Court. Duties may vary depending on the jurisdiction to which successful candidates are appointed. You may be required to assist other jurisdictions, if and when required. The courtroom is a formal setting. Court rooms may consist of loud noises, bright lighting and large crowds of people. Strong concentration is key, and the judicial assistant must be comfortable working in this setting. All judicial assistants will be given the opportunity to do the following: · Work with members of the judiciary; · Contribute to the efficient running of court and administration of justice; · Deepen their knowledge and understanding of how the Irish legal system works; · Develop know-how of court procedures, court rules and the running of various court lists; · Strengthen legal research and legal writing skills; · Learn new skills throughout the duration of their contract; · Build a network with legal professionals, academics, Courts Service and civil service staff; · Participate in competitive opportunities for career advancement both within the public and private sector; and · Work and travel within the various jurisdictions in the Irish Courts. 2. Key Responsibilities Court Responsibilities · Research matters of law which arise in the conduct of proceedings before the court and furnish a written or oral report to the judge. · Summarise facts, legal submissions, case law and relevant material as directed by the judge for inclusion in draft judgments. · Assist in research for draft judgments and/or legal queries on behalf of the judge. · Assist the judge with document proof reading. · Accompany the judge to court and remain in court during hearings to note evidence and submissions as directed. · Set up the bench according to the requirements of the judge. · Assist with the management of the judge’s official documentation (books and papers) required for court. · Advise the judge in advance of lists for the following week and ensure arrangements are in place for same. · Ensure the judge has the information required in relation to cases to include names of parties, type of case, duration of case, legal representatives and so forth. · Cooperate with the Court Registrar and/or other relevant Courts Service staff to support the efficient running of the court. · Act as liaison between the judge and the parties to litigation (if required) and ensure parties to a case and their representatives are aware of when their case will be heard and are in the right location at the right time. · Assist the court in compliance with the in camera rule in relevant cases and as directed by the judge. Administration · Manage the chambers of the judge as required. · Keep the judge’s diary of court and other appointments. · General administrative support duties. · Other duties as required by the judge. General · Assist the judge in the course of official duties. · Accompany the judge as required. This may involve travelling to any location in Ireland from time to time and require staying in the location for the period of that assignment. · Be available to the judge at all times during office hours Monday to Friday to perform whatever duties directed by the judge. · Be available for official duties, if required, during the evening or at weekends. This role may require overnight stays. · Where a judicial assistant is not required to perform duties for the judge to whom they are assigned, the Courts Service will assign other duties as appropriate. · Judicial Assistants are entitled to 22 days leave per year which must be taken in Court vacation and not during term. Note, the above is intended as a guide and is neither definitive nor restrictive. 3. Essential Requirements: · Hold (or expect to hold) at least a 2.1 in a law degree at a minimum of level 8 on the National Framework of Qualifications in their final year exams or the Diploma in Law from the Honorable Society of King’s Inns . See list at the end of the booklet. Only courses on this list will be accepted; · A good understanding of the work of the Irish courts system; and · A knowledge of modern legal research methods and materials; and · Proven experience conducting legal research (this can include academic research or research in the course of court case preparation). The following qualifications are desirable; · A 1:1 in a law degree at a minimum of level 8 on the National Framework of Qualifications in their final year exams or the Diploma in Law from the Honorable Society of King’s Inns · A professional legal qualification or post graduate qualification in law. · Fluency in Irish and in particular an ability to read and understand legal materials in the Irish language. 4. APPLICATION PROCESS Your application can be made by logging in through link on advertisement. No hard copy forms or forms by email will be accepted. The closing date is 12 noon on Friday 23 January 2026. The admission of a person to a competition, or invitation to attend an interview, is not to be taken as implying the Courts Service is satisfied such a person fulfils the requirements of the competition or is not disqualified by law from holding the position and does not carry a guarantee that your application will receive further consideration. It is important, therefore, for candidates to note that the onus is on them to ensure that they meet the eligibility requirements for the competition before attending for interview. If a candidate does not meet these essential entry requirements but nevertheless attends for interview, that candidate will be putting him or herself to unnecessary expense. The Courts Service accepts no responsibility for communication not accessed or received by an applicant. 5. Assessment of applications The selection process involves three stages as follows: · Determination of the candidate’s eligibility to compete based on academic achievement and eligibility to work in Ireland. · A handwritten selection exercise undertaken in person. · A competitive interview. If candidates are deemed ineligible to compete, they are eliminated from the competition. If candidates are deemed eligible, their application form is assessed to determine suitability to progress to undertake the selection exercise. Those who achieve a mark of 50% or above in the selection exercise will be invited to interview. Candidates must provide sufficiently detailed information that relates to their own specific experience and achievements. Responses that are generic or vague may result in candidates not being shortlisted for the selection exercise. Any information you include may be discussed should you be invited to interview. Your communication skills will be assessed on the answers you provide on your application form. Capabilities Candidates should demonstrate that they have the ability to carry out successfully the duties of the role, as well as the skills and capabilities namely: Building Future Readiness Digital Focus Candidates with Disabilities The Courts Service seeks to attract candidates from all sectors of society, ensuring career opportunities are accessible to all who are interested. We are committed to equality of opportunity for all candidates. If you have a disability or need reasonable accommodation made during the selection process, you should share this with us so you get the support you need. Reasonable accommodation in our selection process refers to adjustments and practical changes which would enable a disabled candidate to have an equal opportunity for this competition. Examples of adjustments we provide include the use of assistive technology, extra time, scribes and/or readers or a range of other accommodations. Please be assured that having a disability or requiring adjustments will not impact on your progress in the selection process; you will not be at a disadvantage if you disclose your disability or requirements to us. Your disability and/or adjustments will be kept entirely confidential. 6. Selection Exercise & Interview Selection Exercise: Following the assessment process successful candidates will be invited to an in-person written selection exercise be held on the week of the 16 February 2026 in Dublin (Venue to be confirmed). The selection exercise is designed by the Courts Service and Kings Inns and marked by tutors from Kings Inns. Topics assessed include proof reading, legal analysis, drafting and legal writing. The pass mark is 50%. Achieving 50% or more in the selection exercise does not guarantee an interview as there may be more candidates eligible for interview than is required. If you receive a mark less than 50% in the selection exercise you will be eliminated. Interview: Interviews will be in person only from March to May 2026 in Dublin. Interviews will be held in batches per Jurisdiction with the Supreme Court and the Court of Appeal first, followed by the High Court and then the Circuit Court. Interview boards comprise a judge and one or two members of the Courts Service. If you are interviewed for a jurisdiction, there is no guarantee of appointment to that at jurisdiction. Interviews will be structured in format, with candidates asked to provide examples of the capabilities for the role as outlined in Section 5of this document. You may be asked about the experience described on the application form or they may ask for other examples. It is anticipated the interview will last 45 minutes. You may be invited to a follow up meeting with a member of the Judiciary after your interview. To be considered for a position you must receive 50% or more in each capability. Commencement date The start date for appointments is Monday 14 September 2026. There will be a two week orientation programme. If you are unable to start on 14 September 2026, in exceptional circumstances only you may defer your start date to September 2027. Confidentiality Candidates can expect that all enquiries, applications and all aspects of the proceedings to the extent that they are managed by the Courts Service are treated as strictly confidential subject to the provisions of the Freedom of Information Act 2014. However, candidates should note that all application material may be made available to the interview board. Certain items of information, not specific to any individual, are extracted from computer records for general statistical purposes. Garda Vetting Garda vetting will be sought in respect of individuals who come under consideration for appointment. The applicant will be required to complete and return a Garda Vetting form should they come under consideration for appointment. This form will be forwarded to An Garda Siochána for security checks on all Irish and Northern Irish addresses at which they resided. Enquiries may also be made with the police force of any country in which the applicant under consideration for appointment resided. If the applicant subsequently comes under consideration for another position, they will be required to supply this information again. Other important information The Courts Service will not be responsible for refunding any expenses incurred by candidates. Prior to recommending any candidate for appointment to this position the Courts Service will make all such enquiries that are deemed necessary to determine the suitability of that candidate. Until all stages of the recruitment process have been fully completed a final determination cannot be made nor can it be deemed or inferred that such a determination has been made. Salary The salary scale for the position with effect from 1st August 2025 is €37,817 per annum . The salary will increase to €40,843 in the third and final year of the contract. New entrants to the Civil Service will be appointed to the first point of the (PPC) salary scale. The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC). A different rate will apply where the appointee is not required to make a Personal Pension Contribution. Salary is payable weekly in arrears by Electronic Funds Transfer (EFT) into a bank account of the appointees’ choice. Statutory deductions will be made from salary as appropriate by the Courts Service. Candidates should note the salary is not open to negotiation . The rate of remuneration may be adjusted from time to time in line with Government pay policy. Duties Appointees will be expected to perform all acts, duties and obligations as appropriate to this position (which may be revised from time to time). Probation Appointees will be required to serve a 12-month probationary period. During the period of the probation, an officer's performance will be subject to review by the appropriate supervisor(s) to determine whether the officer: (i) has performed in a satisfactory manner, (ii) has been satisfactory in general conduct, and (iii) is suitable from the point of view of health with particular regard to sick leave. Prior to completion of the probationary period, a decision will be made as to whether or not an appointee will be retained pursuant to Section 5A(2) of the Civil Service Regulation Acts 1956-2005. This decision will be based on an appointee’s performance assessed against the criteria set out in (i) to (iii) above. The details of the probationary process will be explained to each appointee by the Courts Services as the employer and a copy of guidelines on probation issued by the Department of Public Expenditure and Reform will be provided. In the event that an appointee is not considered as suitable to the position of Judicial Assistant having been assessed against stated criteria, the appointee will be notified in writing of the action to be taken. Hours of Attendance This is a fulltime post, and hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross per week . Appointees will be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of his or her duties subject to the limits set down under working time regulations. Annual Leave The annual leave entitlement for this post is 22 working days per year. This leave is on the basis of a five-day week and is exclusive of the usual public holidays. Annual leave, other than in exceptional circumstances, will not be granted during the legal term. Headquarters The appointee’s headquarters will be such as may be designated from time to time by the Courts Service. Generally, appointees will be based in the Four Courts or in the Criminal Courts of Justice and in other court locations throughout the country. There may be a requirement for some travel associated with this post. When absent from home and headquarters on official duty, an officer will be paid appropriate travelling expenses and subsistence allowances subject to normal Civil Service regulations.
Homeless Services Operator
THE IDEAL CANDIDATE SHALL – • have an understanding of the services provided by Dubin Region Homeless Executive; • have an understanding of the issues facing people in homelessness; • have previous relevant work experience, preferably in a customer focused environment within the housing sector; • be able to work with colleagues and the public effectively to achieve a common goal, ensuring standards are adhered to and maintained; • have excellent interpersonal and communications skills with the ability to communicate in a clear, concise manner; • have excellent judgement skills; • have the ability to take direction/follow instruction and be flexible in their approach to work by organising and prioritising work effectively; • have an appropriate level of administrative experience and IT skills; • have an ability to work on own initiative, in an independent environment and without constant supervision; • have an understanding of local authority functions and purpose and knowledge of public service organisation in Ireland; • have an awareness of Health & Safety Legislation and Regulations, the implications for the organisation and the employee, and their application in the workplace. QUALIFICATIONS CHARACTER: Each candidate shall be of good character. HEALTH: Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service. EDUCATION, EXPERIENCE, ETC.: Each candidate must, on the latest date for receipt of completed application: (i) have attained such a standard of education as would enable the candidate to carry out efficiently the duties of the post; (ii) have 2 years experience of working directly with clients and customers in a social care related setting; DUTIES The duties of the post include, but are not limited to, the following: • Answering all calls received on the Freephone service in a timely & professional manner; • Making appropriate placements into Emergency Accommodations for service users who have been assessed as homeless within the Dublin Region by a Dublin Local Authority; • Providing information and advice to members of the public, service users and various stakeholders who contact the Freephone service; • Updating service user records on the online Pathway Accommodation and Support System (PASS); • Liaising with Emergency Accommodation providers regarding new, ongoing, closures and exclusions of placements and issues arising regarding same; • Managing Emergency Accommodation bed resources to ensure maximum optimisation to reduce occurrences of rough sleeping; • Liaising with relevant DCC teams to ensure the most appropriate and available accommodation is offered; • Providing daily reports to Senior Management regarding Emergency Accommodation bed availability where required. Maintaining a level of record keeping across a number of platforms; • Adhering to building management protocols in place; • To carry out such other duties as may be assigned from time to time. The particular duties and responsibilities attached to the post may vary from time to time, without changing the general character of the duties or level of responsibilities entailed. The post holder may therefore be required to perform duties appropriate to the post, other than those detailed above, and to take instructions from and report to an appropriate Officer or such designated Officer as may be assigned from time to time by the City Council. The duties of the post are to give to the local authority and to (a) The local authorities or bodies for which the Chief Executive is Chief Executive, and (b) To any other local authority or body with which an agreement has been made by the local authority or by any of the authorities or bodies referred to in sub-paragraph (a) of this paragraph under the general direction and control of the Chief Executive or of such officers as the Chief Executive may from time to time determine, such appropriate computing, technical, management, administrative, executive, supervisory, advisory and ancillary services as may be required by any local authority or body hereinbefore mentioned in the exercise and performance of any of its powers, functions and duties and to exercise such powers, functions and duties as may be delegated to them by the Chief Executive from time to time including the duty of servicing all committees that may be established by any such local authority or body. The holder of the post will, if required, act for an officer of a higher level. SELECTION PROCESS • Posts of Homeless Service Operator will be filled from this publicly advertised competition. Selection shall be by means of a competition conducted by or on behalf of Dublin City Council. • Candidates should note that the information provided by them in their application form and assessment questions will form the basis on which eligibility and short listing is conducted. • Dublin City Council reserves the right to undertake eligibility and/or shortlist candidates in the manner it deems most appropriate. • A panel may be formed on the basis of interviews. A candidate whose name is on a panel and who satisfies the Council that they possess the qualifications declared for the post and that they are otherwise suitable for appointment may, within the life of the panel, subject to the appropriate Department of Housing, Local Government and Heritage sanction, be appointed as an appropriate vacancy arises. • The life of the panel shall be for a period of one year from the date of its formation. • Dublin City Council shall require any person to whom an appointment is offered to take up such appointment within a period of not more than one month and if they fail to take up appointment within such period, or such longer period as the Council in its absolute discretion may determine, the Council shall not appoint them. SHORTLISTING Dublin City Council reserves the right to shortlist candidates to proceed to the interview stage of the competition. Shortlisting of candidates will be on the basis of information supplied on the Application Form, in conjunction with the answers given in the assessment questions. It is therefore in your own interest to provide a detailed and accurate account of your qualifications/experience in your application. The shortlisting process will provide for the assessment of each applicant’s application form against predetermined criteria that reflect the skills and depth of experience considered to be essential for a position at this level. INTERVIEW The interview will be competency based and marks will be awarded under the following competencies: • Customer Focus & Communicating Effectively • Planning and Organising Work • Team Work • Personal Effectiveness • Local Authority Knowledge and Experience Please see page 8 of the Candidate Information Booklet for more details. SALARY The fortnightly pay for the position of Homeless Services Operator is: €1,617.06; €1,636.62; €1,656.40; €1,675.82; €1,695.50; €1,715.14 Allowances may be applicable with this position. The post is permanent, rostered and pensionable. The Freephone Service operates 365 days per year. Hours of work are from 1pm to 10.30pm on a rostered basis. Entry point to this scale will be determined in accordance with Circulars issued by the Department of Housing, Local Government and Heritage. In accordance with Departmental Circular letter EL 02/2011, a person who is not a serving public service employee on or after 1st January 2011 will enter the scale for the position at the minimum point. Rate of remuneration may be adjusted from time to time in line with Government Policy. All applicants must refer to the Additional Candidate Information Booklet which can be found at careers.dublincity.ie for additional relevant information pertaining to the salary scale and the recruitment process. PARTICULARS OF POSITION (a) The post is permanent, rostered and pensionable. (b) Dublin City Council reserves the right to, at any time, assign an employee to any Department now or in the future. (c) A period of one year’s probation applies where a person is permanently appointed to Dublin City Council. CITIZENSHIP Candidates must, by the date of application be: a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway, or b) A citizen of the United Kingdom (UK), or c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons, or d) A non-EEA citizen who is a spouse or child of an EEA or UK or Swiss citizen and has a stamp 4 visa, or e) A person awarded international protection under the International Protection Act 2015 or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa, or f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa. Dublin City Council welcomes all nationalities and ethnic backgrounds to join its diverse workforce and reserves the sole discretion to vary the above requirements from time to time subject to business needs and staffing requirements. IRISH PROFICIENCY As part of our ongoing commitment to support the Irish language, our leadership on the Gaeilge365 programme and to comply with the Official Languages (Amendment) Act 2021, we are gathering information on candidates’ capacity to speak Irish. Under this legislation, public bodies are required to ensure that 20% of new recruits are capable of performing their duties through Irish by 2030. While this position is not an Irish language speaking role, we are asking all applicants to indicate their current level of Irish language ability. This information will be used for workforce planning purposes only and will not form part of the selection process for this competition. ADDITIONAL RELEVANT INFORMATION FOR APPLICANTS • The National Vetting Bureau (Children and Vulnerable Persons) Act 2012 to 2016 came into effect on 29th April 2016. The Act places a statutory obligation on Dublin City Council to ensure that any work or activity which is carried out by a person, a necessary and regular part of which consists mainly of a person having access to, or contact with children or vulnerable persons, will be the subject of Garda Vetting. • Subject to the provisions of the Freedom of Information Act 2014, applications will be treated in strict confidence. • Any attempt by a candidate themselves or by any person(s) acting at the candidate’s instigation, directly or indirectly, by means of written communication or otherwise, to canvass or otherwise influence in the candidate’s favour any employee of the City Council or person nominated by the City Council to interview or examine applicants will automatically disqualify the candidate for the position being sought. • It is important to remember that this is a competitive process for a role where integrity is paramount. Sharing information on the selection/interview process, e.g. through social media or any other means, may result in a candidate being disqualified from the competition. • Dublin City Council does not allow the unsanctioned use of any type of recording equipment on its premises. This applies to any form of sound recording and any type of still picture or video recording, whether including sound recording or not, and covers any type of device used for these purposes. • An applicant who is found to be ineligible at any stage of the competition will not be further considered. Provision of inaccurate, untrue or misleading information will lead to disqualification from the competition, withdrawal of employment offer or dismissal. • A candidate who does not attend for interview when and where required by the City Council, or who does not, when requested, furnish such evidence as the City Council requires in regard to any matter relevant to their candidature, will have no further claim to consideration. • The City Council will not be responsible for any expenses candidates may incur in connection with their candidature. • The onus is on the candidate to keep a regular check on their email account as email notifications of updates may sometimes be filtered into Junk/Spam folders. Dublin City Council accepts no responsibility for communication not accessed or received by an applicant.
