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Crew Member

McDonald'sBarronstrand Street, Co WaterfordFull-time

Position Description

What I Do
•Deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
•Consistently deliver the highest standards of quality, service and cleanliness in the restaurant
•Provide friendly, fast and accurate service

Position Requirements

Deliver A Great Customer Experience
•Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
•Make it special – be welcoming, personalise your comments and connect with your customers
•Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic
•Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.:
o Be patient with customers who need help, offer to explain the menu
o Get to know regular customers and treat them individually
o Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special
•Use initiative and confidence when interacting with customers
•Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
•Treat all customers and colleagues with courtesy and respect
•Work as a supportive team member

Position Attributes

Quality, Service & Cleanliness
• Complete tasks and activities in line with training, company guidelines and management direction
• Adhere to McDonald’s standards of quality, service and cleanliness
• Follow all workplace safety, security and food hygiene procedures
• Follow our guidelines and take pride in your personal appearance
•Take responsibility for your training in all areas; look for opportunities to improve and develop

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