At Slack, our mission is to make people’s working lives simpler, more pleasant and more productive. Our Customer Experience team lives this every day, by providing delightful experiences to our customers. We have a healthy roster of Fortune 500 companies that rely on Slack for their day-to-day communication, and they have highly customised support needs. Our Customer Experience team's top priority is to make our customers successful and ensure that their experience using Slack is a pleasant and productive one.
As the Regional Manager of Customer Experience for EMEA you will lead and grow the regional team and be responsible for bringing Slack’s legendary customer support to our expanding number of customers. You will serve as a strategist and coach, helping your team remove barriers to work transformation that a customer may face.
This role requires strong strategic, execution and leadership skills. Not only will you be directly responsible for keeping Slack’s customers happy and productive, you will have a team of talented managers and agents looking for your guidance to help them reach their goals and grow in their own careers. You will communicate openly and regularly with your team members about their performance, aspirations, and well-being. Your exemplary character, passion, and understanding of what it takes to provide customers with the best experience possible will allow you to encourage positive interactions with our users and inspire your team. You will implement solutions to inefficient processes and workflows, and contribute to meeting organisational goals. You will assist in interviewing, training and onboarding of new hires and serve as a point of contact for any issues affecting your team.What you will be doing
Slack has transformed business communication. It’s the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Only Slack offers a secure, enterprise-grade environment that can scale with the largest companies in the world. It is a new layer of the business technology stack where people can work together more effectively, connect all their other software tools and services, and find the information they need to do their best work. Slack is where work happens.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Slack’s values. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work.
Come do the best work of your life here at Slack.
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