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Bank Administrator

Vhi HealthcareRaheen, Limerick

The Role

To provide excellent administrative support to the dedicated Vhi SwiftCare Clinic. Reporting to the Clinic Manager, this person will provide best in class customer service to patients attending at the Clinic while also being a supportive colleague to other staff members.

The administrator will be expected to provide an excellent level of customer service to patients attending the Clinic. They will manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc., enter accurate information and maintain computerised patient files and to organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies. They will deal with all patient queries and/or distribute to other team members where appropriate and be responsible for the smooth running of the Reception area. They will be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic. They will also carry out any other related duties as outlined by the Clinic Manager.

The Person

The successful candidate will be expected to demonstrate the following minimum requirements:

Minimum 1 year experience in an administrative role.

Flexibility to work across a rolling roster, 365 days a year

Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.

Previous experience in a healthcare setting would be advantageous but not essential.

Skills and Attributes:

Patient/customer focused and demonstrating the related skills

Excellent communication skills in person, on the phone or in writing

Excellent interpersonal skills, a good team player

Strong focus on accuracy and attention to detail

Good IT skills – MS Word, Excel and Outlook in particular

Excellent planning and organising skills

Typing skills are an advantage

Willingness to learn and develop with a can-do attitude

Work off own initiative

Flexibility with a strong work ethic

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