To provide excellent administrative support to the dedicated Vhi SwiftCare Clinic. Reporting to the Clinic Manager, this person will provide best in class customer service to patients attending at the Clinic while also being a supportive colleague to other staff members.
The administrator will be expected to provide an excellent level of customer service to patients attending the Clinic. They will manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc., enter accurate information and maintain computerised patient files and to organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies. They will deal with all patient queries and/or distribute to other team members where appropriate and be responsible for the smooth running of the Reception area. They will be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic. They will also carry out any other related duties as outlined by the Clinic Manager.
The successful candidate will be expected to demonstrate the following minimum requirements:
Minimum 1 year experience in an administrative role.
Flexibility to work across a rolling roster, 365 days a year
Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.
Previous experience in a healthcare setting would be advantageous but not essential.
Skills and Attributes:
Patient/customer focused and demonstrating the related skills
Excellent communication skills in person, on the phone or in writing
Excellent interpersonal skills, a good team player
Strong focus on accuracy and attention to detail
Good IT skills – MS Word, Excel and Outlook in particular
Excellent planning and organising skills
Typing skills are an advantage
Willingness to learn and develop with a can-do attitude
Work off own initiative
Flexibility with a strong work ethic
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