Administration Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based in our Carrick-on-Shannon office, Howden Ireland are delighted to have a vacancy as an Administration Executive who will support the team with all matters and will be an integral part of the organisation.

About the role

To provide full support in all administration matters with the ability to progress within the department and take on additional role responsibilities such as handling client accounts within a relatively progressive period of time. This role will also liaise closely with the account director, coordinating and scheduling time sensitive materials while dealing with overall office duties.

Key Responsibilities:

• At all times to follow good practice in ensuring the client’s best interests are served.
• Assist Account Executives with all administration and support functions in a timely manner: preparation of submissions, input of data, scanning of documents, issue of documents, mid-term adjustments, finance, carry out functions as requested by Account Executive, screen calls and direct to correct Executive.
• Liaise with Credit Control on finance issues as required.
• Liaising with Product Providers on a daily basis in relation to client’s policies
• Providing a sales support function to our team
• Provide update on post arrears on weekly basis.
• Adhere to Compliance as outlined in Employee Handbook and Procedures Manual.
• Assist the Account director in diary management, document coordination and overall duties.
• Redirecting calls to the relevant department as efficiently as possible
• Front desk reception, meeting and greeting all clients in a professional manner
• Answering all incoming calls and forwarding to appropriate teams if necessary
• Adhere to Health & Safety policy.
• Effective diary management on the system to ensure customer, compliance and quality purposes are met.
• To assist in the maintenance of daily record of staff/directors who are out of the office during the day for H&S purposes
• Updating customer details onto the system as required

About You:

• Extremely well organised with excellent time management skills.
• Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
• Innovative and collaborative.
• Flexible and results driven.
• Willingness to progress within the team to Account Executive level.
• Aptitude for learning involves specifically working towards an insurance qualification over a specified period of time, with APA Personal achieved within 12 months.
• 1-2 years previous experience in an administration role desirable.
• Previous experience working in the Insurance Industry preferable but not essential.