Administration Officer

Working Location: Hearing Solutions No 3 JFK Parade Sligo

The Appointment Officer plays a key role in ensuring the smooth and efficient scheduling of patient appointments at Hearing Solutions. This role involves managing appointments through our client database, coordinating referrals from GPs and ENT consultants, contacting patients by telephone, confirming patient details, handling queries, and maximising clinic utilisation by filling cancelled appointment slots. The ideal candidate is organised, personable, and confident communicating with patients in a professional and empathetic manner.

The Officer is responsible for supporting the delivery of a HSE waiting list initiative by efficiently scheduling patient appointments, maintaining accurate patient records, and acting as a key point of contact for patients. The role focuses on maximising appointment utilisation, reducing cancellations, and ensuring a high standard of patient communication and data accuracy.

The Officer will be required to Assist the audiologist on occasion (no experience needed/training will be provided).       

• Entertaining children so the audiologist can talk with parents
• Assisting with hearing tests such as Visual Reinforcement Audiometry and play audiometry
• Helping to distract and settle children during ear and hearing tests (otoscopy, tympanometry, and OAE)

Application Process:

Interested candidates should submit their CV and a cover letter to Ala Coen outlining their qualifications and relevant experience by clicking the APPLY NOW button.