Administration Scheduler

Please note that although this job advert is for a permanent post, offers for fixed term contracts may also be made from this file.

BAND:  3

JOB PURPOSE:
Administrative Schedulers accurately diagnose and record maintenance repairs for Housing Executive tenants and work in partnership with others to resolve issues to support the HED Manager in the delivery of an excellent customer service via the telephone and/or by email, in line with our vision and values.

REQUIREMENTS:
1. i) Hold a BTEC National Certificate or equivalent Professional or Technical qualification* (Level 3) plus at least one year’s relevant general administrative experience
OR
ii) Have five GCSEs* (Level 2), or equivalent qualification, plus at least two years’ relevant general administrative experience
OR
iii) Can demonstrate three years’ general administrative experience and can demonstrate ongoing learning through completion of relevant courses and/or through relevant supported work place or on-the-job training (Please include dates)
*Refer to Qualifications Framework for equivalencies

APPLICATION PROCESS
Application should be made using the on-line application form. Instructionson how to complete the on-line form appears once the form has been accessed. Make sure you follow these instructions.

Candidates who require a reasonable adjustment to the application process should request this by emailing recruit@nihe.gov.uk quoting the particular Job Title and Reference Number. Guidance on the completion and return of applications is included in the Candidate Information Pack. The Northern Ireland Housing Executive have a policy on the Recruitment of Ex-Offenders, a copy can be made available on request.

LATE APPLICATIONS WILL NOT BE ACCEPTED EVEN IF DELAYED DUE TO TECHNICAL REASONS. PLEASE NOTE THAT IF YOU ARE LOCKED OUT OF YOUR GETGOT ACCOUNT IT WILL TAKE A MINIMUM OF 10 MINUTES TO RESET YOUR PASSWORD. IF AN APPLICATION IS LATE BECAUSE OF THIS IT WILL NOT BE ACCEPTED.

It is the responsibility of each candidate to ensure that all such information is provided. Candidates who fail to provide sufficient information on which a panel might determine their eligibility for the post will not be shortlisted.

The Housing Executive is an equal opportunities employer. We particularly welcome applications from members of the Protestant community who are currently under represented in parts of our workforce.