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Administration Support, Accommodation Development

Fáilte IrelandLimerick€34,788 - €53,280 per yearContract

Job Title: Administration Support, Accommodation Development 

Job Ref: FI ¿ 034AAD

Location: Dublin or Limerick

Business Unit: Accommodation Capacity Development

Salary: ¿34,788 - ¿53,280*

*The successful candidate will commence on the 1st point of the salary scale in line with current Government pay policy.

Reporting to: Accommodation Development Manager

Closing Date: Wednesday, 28th October at 12 noon (Ireland Time)

Job Purpose 

To contribute to the operation and administration of the Accommodation Capacity Development team.

Primary Objectives/Key Responsibilities

Strategic 

Support the Accommodation Capacity Development team in these areas:

  • Implementation and development of new and existing tourism accommodation registration and standards systems, processes & policies

  • Implementation and integration of the Accommodation Capacity Development team¿s requirements on the Customer Relationship Management (CRM), including the associated design, development, and user acceptance testing (UAT) work

  • GDPR Compliance

Operational 

  • Ensure administration relating to accommodation registration and standards case work is updated to ensure that the National Quality Assurance Framework is upheld

  • Support the activity of the assessment team in ensuring the Tourist Traffic Acts 1939-2016 are implemented and recorded

  • Monitoring and updating of the Fáilte Ireland Registers of accommodation

  • Input into the annual registration renewal process

  • Support the management of external service providers

  • Contributing, updating, and recording activity relating to the COVID-19 Safety Charter and operational guidelines

  • ¿General administrative duties e.g. responding to queries, e-mail enquiries, and updating of documents

  • Ongoing updating of the quality assurance pages of the Fáilte Ireland suite of websites

  • Competently use and generate all relevant reports through all appropriate systems e.g. CRM

  • Support and deliver the collection and maintenance of records of the Unit¿s activity, with a particular emphasis on ensuring all activity is captured accurately and in a timely fashion on the CRM system.

  • Update all business plans and project dashboards, detailed and high-level plans, resource plans, reports as required Provide updates and reports to internal business units on accommodation registration and standards specific queries

  • Generate regular status reports for review by Head of Division / Director / Manager

  • Compile presentations for Head of Division / Director / Manager

  • Implement finance related processes on the Fáilte Ireland finance system

  • A willingness to assist cross divisionally as appropriate

Carry out all other duties as required and participate as a full member of the Accommodation Capacity Development Team by supporting different work projects, as required, from time to time.

Person Specification 

Essential Criteria 

The successful candidate will have the following essential skills and criteria:

  • Strong office management and administration skills

  • Evidence of strong communication and interpersonal skills with the ability to communicate effectively both orally and in writing

  • Evidence of strong organisational and time management/planning skills and the ability to prioritise work and meet deadlines

  • Meticulous attention to detail when preparing documents

In order to be eligible to apply for this role you must have / demonstrate in your application form the following:

  • A minimum of 2 years¿ experience in an administrative support role which utilised strong office management and administration skills

  • Experience in working in project based activities

  • Experience in using databases and finance system would be beneficial

Desirable Criteria

  • Experience in the tourism sector is not essential but would be an advantage

  • Previous experience in working with stakeholders would be beneficial

Qualifications: 

  • Qualifications is desirable in one of the following specialisms: Business, IT (especially database maintenance & management, particularly Microsoft Excel & Word), Project Management

Key Competencies

  • Planning and Organising

  • Teamwork

  • Relationship Management

  • Business Communication (written and verbal) skills

A panel may be created from which future vacancies may be filled.

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