Administrative and Operations Co-ordinator

Job Description:

In your role as the Administrative and Operations Coordinator you will play a central role in supporting the smooth running of daily business operations. This position combines customer service, administration, workforce coordination, compliance management, and logistical support. You will act as a key point of contact for staff, customers, and suppliers, ensuring that communication, documentation, and operational processes are handled efficiently and professionally. Reporting to the Operations & Branch Manager to support them in the smooth running of the business.

As the business continues to grow, this role will expand, offering opportunities to take on additional responsibilities.

The position is based at the Mountrath branch.

Key Responsibilities:

• Front‑of‑house communication: Answer all incoming calls and direct them to the appropriate person, ensuring a professional and helpful first point of contact
• Customer order processing: Receive and process customer orders via phone, email, and other channels throughout the week
• Attendance and absence tracking: Update daily timekeeping records, log absences, maintain attendance reports, and ensure accurate data in HR / workforce systems
• Annual leave management: Coordinate and maintain all staff annual leave schedules and balances
• Company vehicle maintenance: Manage maintenance schedules, repairs, and compliance documentation for all company vehicles
• Facilities and equipment maintenance: Oversee scheduled maintenance for forklifts, fire alarms, emergency lighting, and other essential equipment
• Order preparation workflow: Create new customer orders ahead of stock picking and issue them to the warehouse picker
• Training, PPE and H&S documentation:  Maintain staff training records, PPE logs, and all Health & Safety documentation
• New staff onboarding: Coordinate new employee inductions and ensure all required documentation is completed
• Purchasing and logistics support: Prepare purchase requisitions for goods‑in and inter‑branch transport tasks; follow up on outstanding orders
• Weekly lorry documentation: Manage all paperwork associated with the weekly delivery received from head office
• Other duties as required: The role will evolve as the business grows, and additional responsibilities will be assigned over time

Required skills and competencies;

• Organisation and time management: Ability to manage multiple tasks, prioritise effectively, and meet deadlines
• Communication skills: Clear, professional communication with customers, staff, and suppliers
• Attention to detail:  Strong accuracy in data entry, documentation, and record‑keeping
• Problem‑solving: Ability to identify issues and resolve them proactively
• IT proficiency:  Comfortable using email, spreadsheets, HR / timekeeping systems, and general office software
• Confidentiality and discretion:  Ability to handle sensitive staff and business information appropriately
• Team collaboration: Works well with colleagues across departments and supports wider operational goals

Experience and Qualifications:

• Experience in an administrative, operations, or coordination role (1–3 years preferred)
• Experience with HR systems, timekeeping software, or workforce management tools is an advantage
• Knowledge of Health and Safety, training records, or compliance documentation is beneficial
• Experience in logistics, goods‑in processes, or order management is desirable
• As the role expands, there may be opportunities to support basic accounts or invoicing tasks. Prior exposure to accounts processes is beneficial

Personal Attributes:

• Proactive and self‑motivated
• Reliable and consistent
• Professional and approachable
• Flexible and adaptable as the role grows
• Strong sense of ownership and accountability

Compensation Package:

• Competitive salary and benefits package
• Robust graduate programme
• Opportunities for professional development and career growth
• CPD accredited employer
• A collaborative and supportive work environment
• Laptop or desktop and work mobile phone provided
• Flexible working options, dependent on location and role requirements
• See company website for more information on the benefits of working in EPS Group