Administrative & Customer Care Specialist

Company Description

We are SGS- the world’s leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for sustainability, quality and integrity. We have 99,600 employees across our 2,600 offices and laboratories worldwide, working together to enable a better, safer and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler and more efficient.

We are currently recruiting Administrative & Customer Care Specialists who will be based on-site in our Naas office.

Job Description

The successful candidate will be responsible for the following activities:

• Processing applications received by post and phone, this includes document verification and payment processing activities
• Monitoring /answering of queries by telephone and/ or email to ensure they are dealt with within the service level agreement parameters.
• Handling of complaints in accordance with company procedures
• Preparation of quality and productivity statistics as required
• Compilation and preparation of daily, weekly, and monthly reports.
• Collaboration with clients or third parties to identify and implement service improvements at an operational level
• Create and update training documentation in line with operational procedures.
• Provide training as and when required.
• Stock Control maintenance
• Managing administration, communicating and coordinating with internal departments
• The maintenance of call centre operational policies and procedures
• Handle confidential information securely and in line with Records Management and Data Protection Policies.
• Provide support and assistance to other teams as required.

Qualifications

Skills

• A minimum of 2 years’ experience in an administrative role
• Excellent written communication skills in English with the ability to compose professional correspondence
• Self-starter, detail oriented, extremely well organised, and able to manage time and multi-task
• Ability to deal with clients in a professional and courteous manner
• Strong PC skills including Excel, MS Office: Outlook, Teams, Word & PowerPoint
• Comfortable adapting to new situations and problem-solve in dynamic situations

Additional Information

Benefits of working at SGS Ireland:

An overview of some of the benefits available:

• Comprehensive training programme
• Progression Opportunities
• Annual Tax Saver Tickets for Rail, Bus and Luas
• Bike to Work Scheme
• Employee Assistance Program
• Digital Wellness Platform
• Pension upon successful completion of probation

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