Administrative Officer

Vacancy

The GRAI is seeking to appoint an Administrative Officer (AO - Standard Scale) and have three vacancies in Enforcement and Compliance Directorates at present. Successful applicants will be placed on a panel for a period of up to 18 months to fill future vacancies for Administrative Officer roles (Administrative Officer - Standard Scale) within GRAI.

Appointed Administrative Officers may be assigned to any directorate within the GRAI, in line with the evolving business needs and operational priorities. This is a panel competition and GRAI reserves the right to hold separate competitions for specialist or technical Administrative Officer roles as needed.

The Role – Overview

The Administrative Officer (AO - Standard Scale) will be supporting the efficient and effective delivery of GRAI’s regulatory functions by providing administrative, operational, and organisational support, initially within the Enforcement and Compliance Directorate. The role involves managing and processing information, coordinating tasks, supporting casework, and assisting with documentation and reporting.

Key Responsibilities

• Review extensive documentation received from the Gambling operators, whilst drawing from evidence, experience and relevant policies, procedures and legislation in order to formulate balanced judgements and recommendations.

• Analyse and evaluate complex written, numerical and verbal compliance and enforcement information in an accurate and timely manner.

• Assist in the coordination of compliance monitoring activities, including scheduling audits and preparing documentation for inspections.

• Monitor, research and draft policy papers on implications of development in the Gambling Sector for regulation of the Irish market, AML and other matters.

• Provide day-to-day administrative support, including document preparation, filing, correspondence, and record management.

• Prepare clear and accurate letters, briefings, reports, and other documents as required.

• Act as the initial point of contact for stakeholders, handling inquiries related to enforcement and compliance in a clear, professional, and engaging manner, across verbal, digital and written communications.

• Coordinate meetings, schedules, and communications associated with compliance and enforcement activities.

• Maintain data and management information systems in a timely and accurate manner.

• Ensure compliance with internal procedures, data protection obligations, FOI processes, and confidentiality requirements.

• Work collaboratively with other departments within GRAI to ensure a thorough and holistic approach to licensing assessments.

• Manage, plan, and prioritise workload to ensure targets and deadlines are met.

• Any other duties as may be assigned from time to time.

Essential Criteria

To be eligible to apply for this role you must have/demonstrate in your application form that you meet the following essential criteria:

• A minimum of a Bachelor’s degree (Level 7 on the NFQ).

• Two years of experience in an administrative or support role, within a relevant professional environment e.g. regulatory, legal, compliance, governance.

• Proficiency in Microsoft Office, with practical experience in Word, Excel, Outlook, PowerPoint.

Desirable Criteria

Candidates who meet the essential criteria and can demonstrate the following may have an advantage:

• Proven track record of maintaining high levels of accuracy in data entry and document management tasks.

• Demonstrable written and verbal communication skills, including experience drafting routine correspondence in a professional setting.

• Evidence of managing multiple administrative tasks concurrently, with examples of meeting deadlines, prioritising workloads, or coordinating competing responsibilities in a high-volume or time-sensitive environment.

• Previous experience working in a regulatory environment particularly in roles involving enforcement or compliance.

Eligibility to Compete

Citizenship Requirements

Eligible candidates must be:

a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein and Norway; or

b) A citizen of the United Kingdom (UK); or

c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

d) A non-EEA citizen who has a stamp 41 or a stamp 5 permission.

To qualify candidates must meet one of the citizenship criteria above by the date of any job offer.

Principal Conditions of Service

General

This appointment is to the position of the Administrative Officer (AO, Standard Scale) of Applications in the Gambling Regulatory Authority of Ireland and is made under section 26 of the Gambling Regulations Act 2024.

Employees of the Authority are Public Servants and are subject to all of the terms and conditions which apply to public servants generally.

Salary

The successful applicant will be paid at the AO (Standard Scale) salary, rates effective from 1st February 2026.

Administrative Officer Personal Pension Contribution (PPC):

€40,768 €43,464 €44,236 €47,613 €51,950 €55,395 €58,977 €62,606 €66,233 €69,849 €72,353¹ €75,789²

The PPC pay rate applies when the individual is required to pay a Personal Pension Contribution (otherwise known as a main scheme contribution) in accordance with the rules of their main/personal superannuation scheme. This is different to a contribution in respect of membership of a Spouses’ and Children’s scheme, or the Additional Superannuation Contributions (ASC).

Long service increments may be payable after 3 (LSI1) and 6 (LSI2) years satisfactory service at the maximum of the scale.

A different rate (“non-PPC”) will apply where the appointee is not required to make a Personal Pension Contribution.

Tenure and Probation

This competition is for appointment to a permanent Public Service post in the Gambling Regulatory Authority of Ireland, subject to successful completion of a probationary period.

The probationary contract will be for a period of one year from the date specified on the contract.

During the period of your probationary contract, your performance will be subject to review by your supervisor(s) to determine whether you:

(i) Have performed in a satisfactory manner (ii) Have been satisfactory in general conduct (iii) Are suitable from the point of view of health with particular regard to sick leave

Prior to the completion of the probationary contract a decision will be made as to whether or not you will be retained.

Duties

Appointees will be required to perform the duties outlined above, and any other duties which may be assigned to them from time to time as appropriate.

Outside Employment

The successful candidate may not engage in private practice or be connected with any outside business which would interfere with the performance of official duties or conflict in any way with the position of Administrative Officer (AO).

Headquarters / Working Environment

The GRAI is currently based in the Dublin City Centre but this may be changed by Government decision. Hybrid working arrangements will also be available in the GRAI.

When absent from home and headquarters on official duty the Administrative Officer (AO) will be paid appropriate travelling expenses and subsistence allowances, subject to normal Department of Public Expenditure, NDP Delivery and Reform regulations.

Hours of Attendance

Hours of attendance will be fixed from time to time but will amount to not less than 41 hours and 15 minutes gross or 35 hours net per week.

The Administrative Officer (AO) may be required to work such additional hours from time to time as may be reasonable and necessary for the proper performance of their duties subject to the limits set down in the working time regulations.

The rate of remuneration payable covers any extra attendance liability that may arise from time to time.

Annual Leave

The annual leave for this position is 25 days, rising to 29 days after 5 years’ service and to 30 days after 10 years’ service.

This allowance is subject to the usual conditions regarding the granting of annual leave in the public service, is based on a five-day week and is exclusive of the usual public holidays.

Sick Leave

Pay during properly certified sick absence, provided there is no evidence of permanent disability for service, will apply on a pro-rata basis, in accordance with the provisions of the sick leave circulars for the civil and public service.

Officers who will be paying Class A rate of PRSI will be required to sign a mandate authorising the Department of Social Protection to pay any benefits due under the Social Welfare Acts direct to the Authority.

Payment during illness will be subject to the officer making the necessary claims for social insurance benefit to the Department of Social Protection within the required time limits