Administrative Officer in ICT or Data Analytics

The Role Administrative Officer (AO) is a graduate entry grade. These positions offer ICT and Data Analytics graduates, including recent graduates, those due to graduate shortly and graduates with established ICT and Data Analytics careers, an exciting opportunity to be involved in the delivery of our vision as we work to meet Ireland’s EU Digital Decade targets, implement Government strategies in our organisation, and enable Revenue to engage digitally with citizens, businesses, and public servants.

Panels Three panels with particular areas of specialism may be created from this competition:

• ICT - Software Development (Dublin, Limerick, and Castlebar)

• ICT - Technical Architecture & Infrastructure (Dublin only)

• Data Analytics (Dublin, Limerick, and Cork)

Candidates may select more than one panel in order of preference as outlined in the application form.

Panel 1: ICT – Software Development (Dublin, Limerick, and Castlebar) This role will suit candidates with an interest in further developing their ICT career in areas such as software and applications development and testing, web development, automation testing, data management, database administration, digital transformation, AI, RPA, project management, business analysis/discovery, business intelligence and data analytics, DevOps, quality, UX/UI, etc.

Panel 2: ICT - Technical Architecture & Infrastructure (Dublin only) This role will suit candidates with an interest in further developing their ICT career in a Cloud-orientated environment in areas such as enterprise architecture, technical infrastructure architecture, service design and delivery, telecommunications, networking and security infrastructure delivery and support, technical support, ICT service management, ICT operations, server and desktop computer storage and virtualisation support, ICT security, mobile device management, database administration, application support, Cloud computing architecture and support, and project management, etc.

Panel 3: Data Analytics (Dublin, Limerick, and Cork) This role will suit candidates with qualifications in the fields of science, computing, data analytics, and related disciplines, who are interested in using specialist analytics tools and languages such as Hadoop and R to develop data analytics models and help solve strategic and operational problems in support of Revenue’s key objectives.

Job Description

ICT Roles Revenue is one of Ireland’s top Public Sector ICT environments embracing a wide range of sophisticated technologies. As part of the ICT Team in Revenue, you can positively impact the day-to-day lives of people by being involved in designing, building, and maintaining systems which support our digital interactions with businesses and members of the public. Our vision is to deliver inclusive, high quality, and integrated services that meet the needs and improve the lives of the people of Ireland.

Administrative Officers appointed from the ICT panels will have responsibility for a wide range of functions across Revenue’s Information and Communications Technology & Logistics (ICT&L) Division, which may include a number of the following:

ICT – Software Development (Dublin, Limerick, and Castlebar)

• Analysis and business process re-engineering to determine solutions for complex business problems.

• Software development on complex bespoke frameworks and business applications, including Revenue’s award-winning Revenue On-Line Services (ROS) and MyAccount.

• Being part of technical development teams in the development and delivery of strategic and mandatory IT systems based on Java, JavaScript, COBOL, relational databases, NoSQL databases, Linux.

• Working effectively with Revenue business areas and key external stakeholders.

• Applying automated testing and quality assurance techniques.

• Supporting the development of ICT strategic and operational policy.

• Designing, developing, testing, and supporting end-to-end business solutions for internal and external users.

ICT – Technical Architecture & Infrastructure (Dublin only)

• Business process re-engineering and analysis.

• Service-oriented architecture, systems and database administration, platform consolidation, virtualisation, cloud computing, middleware.

• Network and telecommunications management including ICT security.

• Information management, data warehousing, predictive analytics, BI, and risk analysis.

• Applying QA techniques and supporting ICT policy development.

• Designing and developing technology solutions, advising on ICT best practices.

• Playing an active role in solution design and support across systems.

Data Analytics Roles Revenue has one of the largest data holdings in Ireland, including over 7 million tax entities annually and data from third-party sources. You will be working with these datasets to extract insights and support Revenue’s operational effectiveness.

Most roles are in the Analytics and Information Management Branch (AIMB), part of Revenue’s Accountant General’s & Strategic Planning Division (AG&SPD), though other roles may exist across Revenue.

Data Analytics (Dublin, Limerick, and Cork)

• Using analytics and statistics to support compliance and risk identification.

• Applying analytical techniques to solve business problems.

• Developing models with R, Python, SQL, Tableau, Power BI.

• Extracting, transforming, and loading data.

• Interpreting large datasets and identifying insights.

• Collaborating with other teams and communicating insights via dashboards, reports, etc.

• Supporting data-driven decision-making.

• Managing own professional development.

Training

ICT Roles Revenue offers training during working hours, including technical skills in design, analysis, and software development. The Continuous Professional Development (CPD) programme is designed to build ICT careers.

Data Analytics Roles Upskilling is provided via memberships, public service training, and collaboration with institutes such as the Analytics Institute.

Why Work for Revenue?

Making a Difference Revenue offers meaningful, challenging work in tax, customs, ICT, legal services, and more.

Learning and Development Ongoing training and development in technical and leadership skills.

Equality, Diversity, and Inclusion Equal opportunities employer with a focus on dignity, respect, and inclusion.

Environment Commitment to sustainability and reducing carbon footprint.

Work-Life Balance

• Stable employment after probation

• Flexible hours and leave

• Blended working options available

Person Specification

ICT Roles

• Relevant ICT experience (including college projects)

• Strong interpersonal, networking, and communication skills

• Solid understanding of ICT technologies and business environment

• Initiative, leadership potential, and resilience under pressure

Data Analytics Roles

• Critical thinking and business acumen

• Attention to data quality and accuracy

• Statistical knowledge and ability to extract, process, and analyze data

• Data storytelling and communication skills

• Collaboration with internal and external stakeholders

Location

• Panel 1: ICT – Software Development (Dublin, Limerick, Castlebar)

• Panel 2: ICT – Technical Architecture & Infrastructure (Dublin only)

• Panel 3: Data Analytics (Dublin, Limerick, Cork)

Candidates may only choose two preferred locations and must be willing to work in those locations. While preferences cannot be changed post-application, offers may be made for other locations based on business needs.

General

Appointments are permanent and governed by Civil Service legislation.

Salary – Personal Pension Contribution (PPC Rate) As of 1 August 2025:

€40,268 → €42,964 → €43,736 → €47,113 → €51,436 → €54,847 → €58,393 → €61,986 → €65,577 → €69,157 → €71,637 (LSI 1) → €74,112 (LSI 2)

Different rates apply for non-PPC contributors. Long service increments (LSI) apply at 3 and 6 years of satisfactory service at the maximum of the scale.

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