Administrator

Overall Purpose of the Post:

To provide administrative and business support to the Children’s Disability Network Manager (CDNM). This support will include meeting the general administrative demands of the Children’s Disability Network Team (CDNT), including Key Performance Indicators (KPIs) and analyses of Metrics, wait list management, HR, Parliamentary Questions (PQs), Complaint processing, Risk Registers, Freedom of Information (FOI) file requests, and Data Subject Access Requests (DSAR) in Enable Ireland’s capacity as Lead Agency in CH East. The post holder will support the CDNM to ensure that all administrative and operational requirements for service management and delivery are provided within the Children’s Disability Network Team.

The post holder will work closely with the CDNM and the CDNT staff, Children’s Services Managers Office, the Director of Services Office, HSE colleagues, Lead/Partner agencies, and other community representatives.

Duties:

The position of Administrator encompasses administrative, business support, project management, and operational requirements to support the CDNM. The primary responsibilities are to:

• Provide administrative leadership and hold operational responsibilities for all administrative functions within the CDNT.

• Act as a central resource for the CDNT in relation to the collection, management, and dissemination of information relating to activity levels, resources, plans, and other business related matters within the CDNT.

• Research, collect, collate, and analyse data and KPI statistics for the CDNT, and prepare reports and submissions as assigned.

• As directed by the CDNM, manage, track, and respond to compliments and complaints, Parliamentary Questions (PQs), Freedom of Information (FOIs), DSARs within the CDNT in accordance with local processes and within prescribed timeframes.

• Support the CDNM in ensuring compliance with health and safety policy and procedures, and play a key role within the CDNT in relation to health and safety.

• Ensure accident/incident reports are tracked and managed, and support the CDNM to implement actions arising from same, in accordance with the HSE/Enable Ireland Incident Management Framework.

• Update the Risk Register for the team, and track action items, timeframes, and outcomes in line with policy.

• Support the CDNM in tracking staffing levels on the team, including the collation and return of HR statistics and information as directed.

• Assist the CDNM to track and roll out both mandatory and professional training for CDNT staff.

• Track training, induction, and probation monitoring timeframes for new employees to ensure compliance with policy.

• In support of the CDNM, ensure that HR and payroll information for staff in the CDNT is submitted to the Director of Services office in a timely manner.

• Support the business and service planning process for the CDNT by assessing and advising on resource requirements.

• Provide operational support and supervision to the administration staff within the CDNT.

• Ensure that identified equipment within the CDNT is serviced in accordance with operational and safety standards.

• Ensure that all expenditure within the team is processed in line with policy, e.g. ensure purchase orders are written and approved, and receipt of goods confirmed, etc.

• Develop and establish effective communications processes within the CDNTs and between other CDNTs and departments within Enable Ireland.

• Take a lead role in the day-to-day management of ICT systems for the CDNT.

• Take a lead role within the team for ensuring that the central filing system is maintained, and that the archiving and storage of service user files is carried out in line with Data Protection and Information Management policies.

• Schedule meetings, both internal and external, as requested by the CDNM.

• Screen phone calls, enquiries, and requests on behalf of the CDNM, and respond where appropriate.

• Actively participate in team and other meetings.

• Carry out other administration tasks to support the CDNT, which will vary on a daily basis.

To minimise exposure to breaches of GDPR, strict compliance is required in the course of carrying out the duties of this job and working with others. This will include, but is not limited to, compliance with Enable Ireland’s suite of GDPR Policies & Procedures, attending all GDPR Training sessions, and ensuring personal responsibility for implementing safeguards and measures as directed.

Terms & Conditions:

Responsible to: Children’s Disability Services Manager, or delegated manager.

Probation: A probationary period of 6 months applies, wherein three probationary meetings will take place to review your performance and suitability for appointment. The probationary period may be extended or terminated for any reason at Enable Ireland’s discretion.

Salary: The current salary scale for this post is €48,624 – €58,837 pro-rata per annum. Salary scales are subject to LSI’s (Long Service Increments).

This pay scale is subject to increases in 2026 in accordance with the recent WRC agreement towards enhanced pay adjustments in Section 39 organisations.

Annual leave: Annual leave entitlement is 30 days per annum pro-rata, and proportionately less for less than 12 months service.

Pension: Enable Ireland operates a contributory pension scheme which all employees may join following their start date.

Medical: The successful candidate will be required to undergo a medical assessment.

Garda Clearance / Police Clearance: These will be required for all prospective employees who will undertake relevant work or activities relating to children or vulnerable persons.

Sick Leave: All periods of sickness exceeding two days must be medically certified. Weekly medical certificates are required thereafter. The Company reserves the right to have you examined by its own Doctor after 3 months continuous sick leave. Upon completion of 6 months continuous service with the Company, sick pay will be as follows:

Full pay less social welfare for the first 13 weeks of sickness in any 12 month rolling period, and half pay less social welfare for a further (13) weeks.

Redeployment: In exceptional circumstances, the organisation reserves the right to redeploy you to an alternative role that is suitable to your skills and experience.

A. Qualifications and Experience:

• Department of Education Leaving Certificate Examination, or completion of a relevant examination at a comparable standard in any equivalent examination in another jurisdiction, or a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Quality and Qualifications Ireland (QQI).

• A minimum of five years recent, relevant experience working in a similar role.

B. Organisational and Professional Knowledge:

• Broad knowledge of the Enable Ireland organisation and the job.

• Knowledge of the ethos and model of working in Enable Ireland.

• Proficiency and experience in Microsoft Office, in particular Word and Excel.

• Excellent typing skills.

• Knowledge of office management and communication systems and procedures.

• Demonstrates a person centred approach.

CORE COMPETENCIES

The post holder will demonstrate an ability to:

C. Planning and Organising of Activities and Resources:

• Excellent organisation skills.

• Excellent time management skills and ability to multitask.

• Ability to prioritise workload and problem solve.

• Strong analytical skills with good attention to detail.

• Experience of client database systems.

• Experience of managing office systems.

• Understands the importance of policies and procedures and implications of same.

D. Integrity and Decision Making:

• Respects the policies of Enable Ireland in relation to confidentiality, maintaining boundaries, and dignity and respect.

• Discretion and trustworthiness: you will often be party to confidential information.

• Demonstrates honesty, integrity, and holds a strong code of ethics.

• Exercises excellent judgment and decision making skills.

• Demonstrates a reflective approach when dealing with problems.

E. Building and Maintaining Working Relationships:

• Excellent communication and interpersonal skills.

• Excellent written skills and ability to present work clearly and effectively.

• Excellent customer focus.

• Excellent interpersonal skills.

• Demonstrates active listening skills.

• Demonstrates tact and diplomacy.

• Holds an awareness of the importance of confidentiality and discretion.

F. Team Working:

• Demonstrates an understanding of team working.

• Demonstrates flexibility and the ability to work effectively as part of a wider team.

• Demonstrates conflict management skills.

G. Special Aptitudes and Circumstances:

• Solution focussed approach.

• Is flexible and adaptable to meet unanticipated demands.

• Displays enthusiasm and motivation to work.

• Demonstrates a proactive approach to overall performance.

• Thinks creatively and implements solutions for everyday problems.