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Administrator

Family Carers IrelandCorkFull-time

Location: Cork/CHO 4

Where a physical presence is not required, the successful candidate will work from home in line with Covid-19 guidelines.

Duties & Responsibilities:

In this role, the successful candidate will be responsible for the following;

Individualised Supports

  • Ensure all referrals from the HSE are responded to within the required timeframe.
  • Liaise with the Carer Wellbeing Manager to book carers in for assessment and interventions.
  • Liaise with family carers and the HSE, as appropriate, to inform them of arrangements made for supports.
  • Provide information to family carers by phone / email or post as required.
  • Complete the administrative duties required to support the Carer Wellbeing Manager to refer the carer to agreed interventions – this may involve referral to counselling, referral to respite services etc
  • Manage bookings for education programmes for carers engaged in the project.

Finance

  • Comply with all internal processes for the processing of invoices, and work closely with the finance department to ensure accuracy of same.
  • Ensure purchasing is in line with the Organisation’s policies.

Administrative Duties

  • Perform administrative duties and provide support to the Carer Wellbeing Manager – this may include typing, photocopying, filing and contacting people via phone, email or text.
  • Check the project email inbox and respond or escalate queries as required.
  • Manage any post associated with the project.
  • Create and maintain files in line with policies and procedures.
  • Enter data from the project onto agreed spreadsheets.

Systems and Databases

  • Enter data onto the Organisation’s CRM / Carers Outcome Star system as required.
  • Set up online appointments / education programmes as required.
  • Use the finance system to generate POs and other systems required by the Organisation e.g. MS Teams, HR Locker etc.

Emergency Care Scheme

  • Support the administration of the Family Carers Ireland Emergency Care Scheme in relation to the family carers involved in the Carer Wellbeing Project.

Reports

  • Compile data for inclusion into monthly activity reports.

Performance Management

  • Carry out your position and responsibilities in line with the Organisation’s values, policies, procedures and processes.
  • Undertake all reasonable work instructions in a timely and professional manner.
  • Actively participate in performance management initiatives.
  • Ask questions to clarify understanding of job expectations, communications, projects and other workplace initiatives.
  • Manage time effectively to deliver on tasks assigned.
  • Practice self-care and open communication.
  • Attend team meetings and events.

Health Safety and Environmental

  • Ensure the Organisation’s Health and Safety policy and procedures are adhered to and carry out your roles and responsibilities as detailed in the relevant policies and procedures.
  • Report and engage in the investigation of any safeguarding issues, Children First concerns or complaints as per the Organisation’s procedures.

Policies & Procedures

  • Adhere to the Organisation’s policies and procedures.

Other Duties

  • Undertake other duties as may be required and assigned by the Organisation from time to time.
Role Criteria:

The ideal candidate will have the following qualifications, skills and attributes:

  • Leaving cert (or equivalent) and pursued further studies in Office Administration or IT;
  • At least 2 years’ experience working in a busy office environment;
  • Experience of working remotely;
  • The ability to prioritise tasks and work within a dynamic environment;
  • Excellent IT Skills- mainly MS Word, Excel, Outlook, and experience setting up video calls through platforms like Zoom;
  • Flexibility in attitude and approach to the job and a willingness to help others;
  • A reflective approach to their work and a willingness to learn and desire to implement a culture of continuous improvement;
  • A strong work ethic with excellent attention to detail;
  • Effective time management skills and organisation skills with the ability to manage multiple activities and keep stakeholders informed;
  • Excellent communication skills;
  • The ability to work autonomously and within a team;
  • Fluency in English (written and verbal);
  • Have experience working in a highly confidential environment.
Application Process

Applicants are invited to submit their up-to date CV and cover letter to recruitment@familycarers.ie

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