Administrator

Salary: €31,568 per annum

As an Administrator, you will be responsible for ensuring the smooth and efficient transition of all patients from initial enquiry through to eventual discharge and follow-up appointments. Administrators are the first and last point of contact for patients and are therefore responsible for delivering and maintaining the excellent standard of service that Kingsbridge patients can expect and have come accustomed to.

A key part of the role will involve managing a high volume of incoming patient enquiries via telephone, email, and web-based communication. Another key part of the role will involve the scheduling and management of patient appointments. Administrators assist with the efficient use of hospital capacity whilst ensuring that all patients are seen in a timely manner that suits their own schedule.

We are looking for candidates with strong communication skills who can confidently respond to a high volume of enquiries across a range of clinical areas, whilst staying organised and proactive to ensure that patients receive their preferred outcomes.

Excellent customer service is something that should come naturally to you, along with the ability to display empathy and demonstrate strong listening skills.

• Greet all patients, family members, visitors, and staff with professionalism, warmth, and empathy.

• Deliver a seamless and positive experience for all patients and visitors from entry to exit of the hospital.

• Provide clear directions and information about the hospital services and fees.

• Handle patient queries and concerns promptly, escalating with your line manager as necessary.

• Maintain a calm and reassuring manner in a busy environment.

• Admit patients for day and inpatient procedures; help ensure insurance forms are filled correctly.

• Process financial payments via the Company’s Financial system (PXP).

• Monitor patient flow and waiting times, keeping patients informed of any delays.

• Always adhere to hospital policies and confidentiality protocols.

• Work independently, as part of a team, and show initiative within your role.

• Call and confirm outpatient clinics.

• Demonstrate executive understanding of the Company’s communication systems, including email, internet, and telephone.

• Ensure all consulting rooms are stocked and left in a tidy manner.

Note: The above list is not exhaustive. Additional or alternative tasks may be required from time to time as directed.

• 6–12 months’ customer service experience in the last 2 years

• Excellent IT skills with proven experience in Microsoft packages

• Demonstrable ability to prioritise work, meet deadlines, and work calmly under pressure within a company setting

• Understanding of the General Data Protection Regulation and the importance of confidentiality

• Ability to multi-task and work to deadlines

• Ability to communicate effectively with a wide and varied range of people (e.g. medical professionals, colleagues, patients, or customers)

• Keen attention to detail and reliability in conveying accurate information

• Polite and patient verbal manner

• Excellent spoken and written communication

• Proactive and enthusiastic approach to work

• Highly organised and capable of prioritising tasks

• Confidence in your own ability to manage changing deadlines and demands