Administrator

Key roles

The role of the administrative assistant plays a crucial role in ensuring the smooth operation of a team’s by providing comprehensive support across various tasks and departments.

The admin assistant will be responsible for handling admin tasks, updating customer accounts, communicating with stakeholders, responding to enquires and will additionally perform such duties and exercise such powers and functions as may from time to time be reasonably assigned to or vested in the Employee by the Company, whether relating to the Company or any other member of the Group. 

Specific responsibilities (including but not limited to)

• Professionally answer incoming phone calls and promptly direct them to the appropriate team members or departments to ensure swift resolution of inquiries 

• Systematically file, organize, and maintain a comprehensive document management system, ensuring easy retrieval of information

• Actively learn and fully understand internal company processes to provide accurate and relevant support to the team and facilitate smooth operations

• Collaborate with team members on a variety of projects, offering assistance where needed to ensure timely completion of tasks 

• Manage and prioritize incoming emails and calls, ensuring that urgent matters are addressed promptly while maintaining a high level of customer service

• Support the team in consistently meeting SLAs by effectively managing tasks and deadlines

• Develop and maintain strong working relationships with colleagues across different departments to ensure efficient coordination of various tasks and initiatives

Qualifications/skills

• Exceptional attention to detail, ensuring high standards in all aspects of work produced.

• Strong flexibility and adaptability, able to adjust to changing priorities and tasks as required.

• Proactive mindset with the ability to multitask effectively in a fast-paced environment.

• Willingness to quickly grasp new concepts and processes, demonstrating a commitment to continuous learning.

• Outstanding interpersonal skills, with a genuine desire to assist and support colleagues.

• Ability to accept constructive feedback and implement it to enhance personal performance and team success.

• Demonstrated strong prioritization skills, capable of managing multiple responsibilities simultaneously.

• Self-motivated and resourceful, able to work independently and make use of available tools and resources for optimal productivity.

• Sound knowledge of Sedgwick and its operation as a company (desirable but not essential) 

Benefits of working for Sedgwick in Ireland

• Bike to Work Scheme 

• Tax Saver Travel Scheme 

• Discounted onsite Gym Membership (Dublin 4) 

• Discounted onsite Montessori (Dublin 4) 

• EAP – Employee Assistance Programme

• Health Insurance Scheme 

• Life Cover 

• PHI – Permanent Health Insurance 

• Exams & Professional Membership Fees 

• Professional and personal development opportunities 

Sedgwick is an Equal Opportunity Employer.