Administrator (Urgent Care)

About us

Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success.Leading the way in private healthcare, we now offer an extensive range of healthcare services, including: urgent care, planned care, primary care, health screening, hospital @ home, women’s health, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals.

What will you do:

• Provide an excellent level of service to patients and customers attending the clinic.
• Manage all communications in a respectful and courteous manner e.g face-to-face, phones, email, etc.
• Ensuring all patient information is entered accurately and computerized patient files are updated and secured accordingly
• Organise and book patient appointments & advise of costs in relation to the range of VHI Healthcare policies.
• Responsible for the smooth running of the reception area and provide support to cross-functional team members
• Provide support to the Clinic Manager and carry out any other duties as outlined on an Ad-hoc basis

What you need to be successful

Education & Experience:

• Experience in an administrative or customer facing role
• Previous experience in a healthcare setting would be an advantage but is not essential

Skills and Abilities:

• Strong focus on accuracy and attention to detail
• Good IT skills – MS Word, Excel and Outlook in particular

Interpersonal:

• Excellent interpersonal skills
• Willingness to learn and develop
• Excellent team player
• Proven flexibility with a strong work ethic
• Demonstrated alignment with Vhi Values

What we offer

As a Vhi employee, you will receive a comprehensive benefits package, which includes:

• Competitive basic salary
• Annual bonus
• Unsocial allowance
• Pension
• Health insurance for you and your family
• Income protection in the event of illness
• In addition, Vhi Health and Wellbeing refers to a range of services and programs designed to support your physical, mental, and emotional health. Services include the Vhi 360 health centre with lifestyle and complementary therapies, an Employee Assistance Programme (EAP) offering counselling, coaching, and expert advice, and individual support such as mindfulness resources and health coaching.