Administrator (Urgent Care)

About us

Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success.Leading the way in private healthcare, we now offer an extensive range of healthcare services, including: urgent care, planned care, primary care, health screening, hospital @ home, women’s health, digital health, out of hours emergency dental care, and nurse line 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals.

What will you do:

Responsibilities:

• Provide an excellent level of service to patients and customers attending the clinic.
• Manage all communications in a respectful and courteous manner e.g face-to-face, phones, email, etc.
• Ensuring all patient information is entered accurately and computerized patient files are updated and secured accordingly
• Organise and book patient appointments & advise of costs in relation to the range of VHI Healthcare policies.
• Responsible for the smooth running of the reception area and provide support to cross-functional team members
• Provide support to the Clinic Manager and carry out any other duties as outlined on an Ad-hoc basis

What you need to be successful:

Education & Experience

• Experience in an administrative or customer-facing role
• Demonstrated capability in a customer-facing environment is essential
• Previous experience in a healthcare setting would be an advantage but is not essential

Interpersonal skills

• Patient and customer focused and demonstrating related skills
• Excellent communication skills
• Excellent interpersonal skills
• Good IT Skills – Microsoft Office
• Demonstrated alignment with Vhi Values

Salary and Benefits

In addition to offering a competitive basic salary, the offer comes with the following benefits:

• Bonus
• Health Insurance
• Pension
• Income Continuance
• EAP