Administrator

At the Veterinary Pathology group (VPG) we are currently recruiting for the role of Administrator based at our site in Cork. We are looking for a highly motivated and friendly individual who will be the first line of contact for our clients.

Benefits:

• Life Assurance
• Discount platform (supermarkets, high street, cinema & travel)
• 25 days annual leave (28 days after 3 years of service)
• Enhanced absences (sickness and parental)
• Learning & Development opportunities

40 hpw, full time permanent contract.

Duties and Responsibilities

General Administration

• Scan and book in submission forms using the LIMS system, ensure hard and electronic copies filed correctly
• Answering telephone calls – fielding out calls and answering queries appropriately
• Notifying clients of report delays and/or inform clients of additional charges
• Ensure deviations/inaccuracies are kept to a minimum and where found, are recorded
• Input data from external tests into the LIMs system and answering/forwarding queries from external providers
• Updating Client Records as appropriate
• Resolve internal queries regarding charge codes
• Ordering, Packing and shipping supplies for clients
• Giving Laboratory staff, Laboratory Manager and Pathologists administration support as required.
• Assist in managing any remote/onsite pathologists to ensure that they receive the correct numbers of cases at the appropriate time every day and act as their point of contact
• Assist the business development team in providing data and notifying of any concerns raised by clients
• Greeting visitors / Help take in deliveries
• Assist with client relations and client management including using Pathport and Hubspot

Logistics Coordination

• Monitor Emails and phones and book internal/external couriers where appropriate
• Keep courier spreadsheets up to date
• Coordinate with logistics team and Business development team on changes or amendments in courier routes
• Ensure any complaints or missed collections are reported and logged through the correct channels

Values and Behaviors

• Communicate efficiently, courteously and with clarity at all times, whether face to face, telephone or electronic methods referring enquiries to senior staff where appropriate.
• To undertake any other reasonable duty, when requested to do so by an appropriate manager.
• Continuously improve through feedback either from clients, line manager, updated scientific recommendations or follow up tests.
• Be an ambassador for Diversity and Inclusion.
• Communicate and role model the values and behaviors of VPG and Zoetis
• Complete all statutory, mandatory and essential training within timeframes specified.
• Demonstrate on going competency against training plans and participate positively in CPD (continuous professional development) activities
• Always comply with SOPs; inform your manager and quality department immediately should there be an error in an SOP or if it needs updating.
• Sustain and promote the aims, ethics and aspirations of the company and participate enthusiastically in the growth and prosperity of the company.
• Maintain confidentiality of the department and use discretion where necessary.