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  • VHI Health Insurance
  • Pension
  • Annual Bonus
  • Income Protection

Role Purpose

  • Provide an excellent level of service to patients and customers attending the clinic.
  • Manage all communications in a respectful and courteous manner e.g face-to-face, phones, email, etc.
  • Ensuring all patient information is entered accurately and computerized patient files are updated and secured accordingly
  • Organise and book patient appointments & advise of costs in relation to the range of VHI Healthcare policies.
  • Responsible for the smooth running of the Reception area and provide support to cross-functional team members
  • Provide support to the Clinic Manager and carry out any other duties as outlined on an Ad-hoc basis

Education & Experience

  • Experience in an administrative or customer facing role
  • Demonstrated capability in a customer facing environment is essential
  • Previous experience in a healthcare setting would be an advantage but is not essential

Skills and Abilities

  • Patient and customer focused and demonstrating related skills
  • Excellent communication skills
  • Excellent interpersonal skills
  • Good IT Skills – MicroSoft Office
  • Demonstrate alignment with VHI Values

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